Rated 4 out of 5 by GolfWardy62 I hate resort charges!
The only thing that I hated about this trip was the $29.00 "Resort Charge" that they charge you on completion of your stay! I think it's a scam!
August 15, 2014
Rated 4 out of 5 by Babouche It worked out for the best -- eventually...
The first night, the TV and the heater did not work! The TV was promptly fixed, but the engineer could not fix the heater and we spend a very cold night with extra blankets. We moved to another room the next day and it was perfect. The breakfasts were excellent, but the dinner was disappointing. The bass looked and tastes like trout, had a bland taste -- and was way overpriced. (We had just had bass the night before in Palm Springs and it was far better.)
January 21, 2013
Rated 5 out of 5 by BenjiandtheJets What a great place!
Our group of 12 golfers chose the Westin Mission Hills for a couple of reasons - one of our group had stayed there previously, and because we liked the amenities offered. The rooms were great - very comfortable, and the food at the Pinzimini Restaurant was fantastic, for breakfast, lunch, and dinner. The service from reception at out check-in all the way through to our departure was first class. I would highly recommend this place to anyone.
April 29, 2014
Rated 1 out of 5 by spay2013 What a change from past experiences!
I have stayed at the Rancho Mirage location many, many times. But I was not greeted, they had no record of past stays, I was put in a room without towels that was dusty (clearly not used recently) and looking at the parking lot! Staff was not helpful and not polished. As a Starwood member I wasn't recognized and needed to ask if my number was in my record. With so many fabulous places to stay in Palm Springs I will not stay at this location ever again.
April 21, 2013
Rated 4 out of 5 by Bugaboo Beautiful hotel
The hotel is beautiful and the rooms are comfortable. Annemarie (concierge) and Mike & Raul (front port) went above and beyond to make my stay exceptional. However, I was disappointed in the housekeeping staff/standards at this Westin. I've stayed primarily in Westin hotels around the U.S. and Canada the last several years, and this was probably the worst housekeeping staff. They didn't always empty the trash, replace towels or robes, toiletries, etc.
January 23, 2013
Rated 4 out of 5 by Fish86 Friendly staff
The first person that I came in contact with was Michael, the bell captain at the front drive. He was very genuine and always acknowledged me every time I walked by. Even the security guard who helped us with our safe issue was super friendly.
My only complaint is that outside our room on the railing, a candy bar was sitting in the same spot for 3 days. Not one staff member even touched it.
Overall, nice property and super friendly staff.
August 5, 2012
Rated 5 out of 5 by EllieD007 Excellent stay
I have always been pleased with the service I receive from Westin Hotels & Resorts. On this occasion however, the professionalism, friendliness and attentiveness exceeded my expectations.
We celebrated our wedding anniversary at the hotel and the lady who greeted us arranged for a bottle of champagne to be delivered to our room whilst we were at dinner in the restaurant. It certainly made us feel incredibly special.
January 12, 2014
Rated 4 out of 5 by Melne Great location but my room had issues
After a spur of the moment stay in Palm Springs area, we decided to try a Westin hotel due to the reputation. The grounds are gorgeous! The beds were comfy. However, our air didnt work the first night and had to sleep with door propped open. When asked why I didnt call that night, I was somewhat chided when I stated I didnt want to wake my sleeping kids. THEN the worst, we had bugs crawling all over our bathroom vanity. We had to throw out our toothbrushes and rinse everything off. We complained and it appeared and smelled as though bug spray had been used. Needless to say, the bugs were back in full force the next morning. No "sorry" from the staff. No "can we do anything to offset the destruction of toothbrushes twice and the sheer grossness of having bugs everywhere." Highly disappointed as a first time guest. Will rethink my decision to come back.
March 13, 2013
Rated 3 out of 5 by Kg123 Slides were the best
Slides were great but otherwise not much kid focus on dining like a breakfast buffet for on the go and rooms should have microwave
August 9, 2014
Rated 4 out of 5 by pinseeker spring break
pros-Nice hotel with spacious rooms and great golf/mtn views from deluxe accommodations. Very friendly staff at lobby, restaurant, golf shop and pools, housekeeping. The game room was a hit with the kids. As was the pool with the slides.
nicely equipped gym
had a great round of golf at reasonable rates
cons-alot of walking required given the spread out grounds but shuttle carts were helpful. could use bigger pools and more of them to accommodate the big crowds. one of the pools with the longer slide seemed to be only available to westin "villa" residents rather than the hotel guests but the staff did allow us to use it after inquiring.
spa experience was disappointing--very basic and uninspiring
cell phone and internet signals were terrible.
rooms a little outdated and shower room didn't have adequate ventilation/fans
could use more restaurants on site
April 7, 2012
Rated 2 out of 5 by Jamieson What is happening???
We have been to this resort a number of times, but unfortunately this visit has let us down. The service is super slow, pool is dirty, and overall maintenance of the facilities is below par. I asked to have the pool step cleaned on the villa side, no one around for 90 minutes and counting. Yesterday we ordered food, and it came completely wrong. Seems attention to detail is lost under this management. Bummer!!!!
May 9, 2014
Rated 4 out of 5 by bojo2013 Weekend getaway
The room was fabulous. The staff was wonderful. The Fireside Lounge was awful! I gave it two chances. The first time I had a ceasar salad. It was practically inedible. The second time we ordered a flatbread pizza and gelato. It took over 30 minutes and was tasteless. However, the staff was exceptional in handling things. It's the only reason I went back. They seemed to know the kitchen was unreliable and had multiple complaints.
June 17, 2013
Rated 3 out of 5 by Disappointed Housekeeping
It was not clear to me that hanging the sign on the door indicating we didn't need fresh sheets would also mean we got no housekeeping at all. It would have been nice to get new coffee cups and coffee and some basic straighting up. Also, there was an indication that foregoing fresh sheets would get us some kind of credit or coupon, which we never received. The sliding door completely blocked by the entertainment center was odd.
January 28, 2013
Rated 4 out of 5 by Featherman Only one problem
All was excellent EXCEPT there is some kind of "creaking" "clicking" noise emanating out of the wall?? ceiling?? next to the cabinet holding the refrigerator, snack holder, etc. Thought it was the snack holder thing but unplugged that and it continued. VERY ANNOYING AT NIGHT - SLEEP INTERRUPTED BY IT. Simon the Concierge very helpful but left and still not fixed. ONLY PROBLEM ROOM 505 NEEDS TO BE FIXED
May 19, 2014
Rated 5 out of 5 by NeilS Definition of Peaceful
Sitting on my patio and looking out over the serene setting of the golf course, mountains, fountain was really relaxing and just what I needed to enjoy the weekend. The golf course was in excellent condition and I really enjoyed playing with my son, especially since he played for free! We go to the desert very often, and we only go to the Westin- Villas or Hotel- it's the best. We'll be back again in a few weeks!!
April 7, 2014
Rated 5 out of 5 by YvesMM Desert Oasis
Stunningly beautiful hotel compatible for both family and romantic get a ways. The front desk staff was efficient but not the friendliest. Housekeeping attempted to clean at before 9:00 one day but thereafter realized that a later cleaning time was more appropriate. The cleaning, however, was very thorough. This is a beautiful property with dual access to the Villas for entertainment. The pool slide was not working and should have been noted prior or at check in but managed to find out about the other pools (villas) on day three. Only regret was not knowing about it earlier. Parking was easy and always found a spot near the room. The food was fabulous but expensive. Breakfast for a family of four can run near $100 but the convenience is worth it. Pool side food was also delicious. Clean and fun game room for young adults. I did not use it but peeked in to see the people enjoying themselves. If you want a clean, beautifully maintained hotel near local restaurants, please visit this establishment. I read the review prior to booking and for those who didn't like it, I question if anything could be liked. Overall, one of the better hotels in the Starwood chain.
August 7, 2014
Rated 5 out of 5 by Lou1212 Great Stay at Westin Mission Hills
-We had a wonderful stay at Mission Hills - the grounds were lovely and manicured.
-We enjoyed the Pincimini Restaurant and the Italian meal selection available there.
--the pools were fine but the hot tubs a bit small - they should have an 'adults only' hot tub, as the kids tend to overpopulate them.
-get a ground floor room if you don't want to climb stairs- no elevators.
-fun events were planned for New Year's - thanks.
January 4, 2013
Rated 5 out of 5 by Emi715 Wonderful Staff
The Westin Mission Hills Staff made Our vacation the Best We have ever had and They made us feel so.. Welcomed and Renewed from the beginning to the very end of our stay.. Our Experience at Penzimini was AMAZING Victor was by far the BEST Server We have EVER Had in my life!! we very much enjoyed Our stay and will forever remember it now because of the Great Staff and We can’t wait until we get the chance to return again
July 18, 2013
Rated 3 out of 5 by jctc555 Good location for a retreat
Location is great and the grounds are beautiful. Unfortunately the room was not great. The telephone did not work. The floor lamp was broken and had to be turned on and off at the wall outlet.. The heavenly bed was not heavenly because the lighter of the two quilts was the wrong size and did not fit. We have stayed at this location many times in the past but this time it was not great at all. Rooms need to be updated.
November 11, 2012
Rated 4 out of 5 by cocoloco Food quality
I don't mind having to wait 30 minutes for my food but what I do mind is waiting and getting it warm, almost cool. Both times that I ate at the restaurant (at the hotel) my breakfast was cool and the fries had been cooked ahead of time and set aside because they were not crisp and hot. So I think you seriously need to look at your kitchen staff and not let food sit out before it is served or pre-cook it.
March 10, 2014
Rated 4 out of 5 by Flash14 Not enough restaurants
We really enjoyed our stay at the Westin, but wished there were more dining options. We golfed in the morning and then spent some time at the casino and wanted to come back for a spa treatment, but realized there were not many options for dinner, so we decided to forgo the spa and do some shopping in town where we had dinner. Other than that if was fine. Staff was super friendly and that means a lot to us!
October 20, 2012
Rated 5 out of 5 by Sunny04 This hotel is a lovely venue
This hotel has a lovely view of the mountains and has all the amenities you look for in a resort hotel. I was disappointed when departing in that (1) no one was at the desk and a hotel cleaning staff person had to go find someone and (2) that person could not give us the address of the airport - seems like the hotel wouuld not only have the address, but written directions handy to provided their customers.
January 22, 2013
Rated 5 out of 5 by TK34 Perfect for families too!
We just had a weekend getaway at your resort and couldnt have been happier! With two little ones under the age of 6 I was a bit skeptical as to how we would fit in - but it was perfect! The pool was very family friendly and the winding paths made for the best evening scooter rides! You were even able to provide me with bed rails so the kiddos could sleep safely and mama could sleep soundly! Awesome!
May 20, 2013
Rated 5 out of 5 by RobSanDiego Awesome stay!
The staff and facilities did not disappoint in any way! We had a great weekend and would give 5 Stars for sure!
SPECIAL NOTE : breakfast on 10-6-13 Luis is the best server!! He is attentive, professional, courteous, he made us feel like we were important to him and he knows the menu and how to read customers. Outstanding employee and person!! The Westin is lucky to have him on board! First Class!!
October 7, 2013
Rated 3 out of 5 by PARMAAttendee Poor Customer Service
We stayed at the resort for the annual PARMA conference. Seemed that most of the staff were unprepared and lacked customer service. The grounds are spread out which also made it more of a challenge to find your way to conference sessions. Fitness center was nice and the rooms were clean and well stocked. Grounds are well kept. Food was good but they served the same type of food at multiple times.
February 8, 2013
Rated 1 out of 5 by Missohio Horrible customer service
I was not informed that my bank account would be accessed without my permission and when I tried to address this problem with the supervisor, Esther, she was not helpful or apologetic. I left the 3 times I tried getting the problem fixed by her, feeling horrible, not heard and unsatisfied. I will never stay at any if your properties again and will advise others to not use your properties either.
September 12, 2013
Rated 4 out of 5 by Jules77 Rooms were okay
The rooms were okay, but they seemed a little dated. The pool was fantastic, we went on a cold day but the water was nice and warm. We were disappointed because they have a great slide that we told closed at 5pm on Sunday, but closed early. The person running the slide was a bit rude and could have told us she was closing early but didn't. We did get to go on the slide on Monday and had a blast.
February 15, 2013
Rated 4 out of 5 by Jackson1 Room available all day for cleaning but NOT
The attendant showed up at 4:30 pm to clean our room. We were cleaning up to prepare for dinner and told her to come back at 5:00. She made no mention that they stop cleaning at this time and we came back from dinner to a messy room. We were left without a clean room, coffee, cups, clean towels, and unmade beds. The property is wonderful but it is understaffed for their room attention.
March 29, 2014
Rated 3 out of 5 by JJF53 Nice resort property, BUT
I have stayed multiple times at the villas next door (4 star) and this trip I needed one night at the resort so booked it for holiday weekend night. Checked in early and status recognized so the start was good, not so going forward. Had played golf before arriving so once in room needed to use shower. room had musty smell, old. Then housekeeping knocked on door and did not wait 1 second before barging in the room. My wife was showering which was located to right of entryway so the female housekeeper was basically almost in the bathroom. I was not happy, asked her to leave. then 15 minutes later ANOTHER housekeeper (this time a male) did the exact same thing. I was very upset at this point called the front desk and was on hold for 15 minutes. Hung up instead of continuing to wait.
So based upon my experience the management in housekeeping is not in control of their staff, as the proper protocol is to knock, say "housekeeping", wait a few seconds and knock again then perhaps enter.
based upon this I would not and won't go back.
July 10, 2014
Rated 5 out of 5 by Nisa14 Staff - excellent
Due to flight delays, we arrived 4 hours late, in the middle of the night. Matthew checked us in, took care of all our needs and made us feel most welcome. Thank you for taking care of my family.
July 21, 2014