Rated 3 out of 5 by don1030 Needs upgrading
Recently attended a 3 day conference here and was somewhat disappointed. Service was outstanding; however, the golf course and 2 of the restaurants were shut down for work. My room was in need of some upgrading, carpet was soiled, TV was outdated with analog and spotty reception, toilet did not flush property, etc. Additionally, I was not impressed with the quality of food, whether for room service or during the conference in meetings. There are other property/resorts in Palm Springs that I would recommend.
October 9, 2012
Rated 5 out of 5 by ashash clean,beautiful,great staff, great food
Love the staff. Erick greeted us and answered many questions, even made sure we got a welcome bowl of fruit after we forgot to check in for our welcome! He was incredibly welcoming and thoughtful our entire stay. When i lost valuable medical items i callwd a week later and Jose at front desk hunted the room and housekeeping till he found my stuff with patty in security who is so sweet! She kept every little item I left. Anyway beyond the amazing vaca experience, I loved the staff. Loyal guest.
July 31, 2013
Rated 4 out of 5 by mouseketeers Lovely resort
The property is fun for adults and kids, with shuttle drivers asking if we needed rides even when we wanted to walk. One improvement could be shuttle service to the airport. I asked for a cab to go to the airport early in the morning and while the car was prompt, it was a car service which cost me much more than a cab would have at the hour I was travelling --4:30 am. At that point I didn't have a choice and had to pay, but you really should book the mode of transportation that is requested.
March 28, 2013
Rated 4 out of 5 by Harry1411 labor day family getaway
My family and I had a wonderful time at this resort during our stay, staff are very friendly and very professional. Everything went well for us but I lost my bracelet at the resort at the Villa pool with the slide. Contacted security, he told us nothing was turned in. Hoping that some one will turn it in to lost and found because that was a father's day gift from my kids. I will definitely recommend my friends and family to stay at this resort because it's very family friendly atmosphere.
September 3, 2013
Rated 4 out of 5 by BigRedMrT Guest location for a special event / meetings
A wonderful location for a guest event or buisness meetings
March 30, 2014
Rated 3 out of 5 by rjs1956 nice... but....
Nice overall, but getting tired and frayed around the edges. Food trays. etc sitting around the courtyards for many hours after customers have eaten in their rooms. One morning the staff must have come and gone two dozens times from the room adjacent to us and BANGED the door every time; this started before we got up,and beyond our exit an hour later. This is supposed to be an oasis of rest and revitalization!?! Not in my experience. The whole banging door episode is totally inexcusable.
May 8, 2013
Rated 4 out of 5 by LeeFamily Last minute stay
My family and I made last minute plans to use some SPG points for a stay here at the Westin Mission Hills Resort. This was our second visit to this resort after many years. Overall, we had a great time though we didn't get a chance to use the fitness center or spa. My only complaint is that the hotel doesn't allow you to connect any devices to the HDMI port on the back of the TV. They actually disabled the capability so that you don't see anything on the screen if you try to use HDMI.
November 22, 2012
Rated 4 out of 5 by dankyone Nice resort
Great spg platinum breakfast and received a nice suite upgrade more than once. Not the most elegant place but very large rooms and good for families.
March 25, 2014
Rated 3 out of 5 Not real happy about the new lobby bar menu
Dear Westin Mission Hills,
My wife and I are frequent guests of the lobby bar, now called the Fireside Bar. We are residents of Rancho Mirage and enjoy sitting outside enjoying the grounds and having a bite and a couple of cocktails. We love the atmosphere and the staff, however the new bar menu is not very impressive. Not only is it more limited than it used to be, the selections are rather odd for a golf resort. We really enjoyed the previous menu, tacos, sliders, salads etc. The new menu looks like it is trying to be sophisticated, but it is not coming off that way. The food is just not good value anymore. I would not recomend this menu to are neighbors. Please bring back some of the old menu items and let the atmosphere of the resort speak for itself.
November 26, 2012
Rated 4 out of 5 by RogerF Very good staff
While the hotel is need of update, I found the support and assistance of the staff very good to excellent. The wait staff was very attentive to our needs, the concierges provided excellent recommendations, and Pat Denehy runs an excellent tennis program.
March 16, 2014
Rated 4 out of 5 by Ellen162 Breakfasts were outstanding!
There was a bus boy there named Carlos whose passion was dancing. He has a very engaging personality. He should be a server. He has wonderful people skills - and he should be dealing directly with the guests. A real gem!
March 19, 2014
Rated 5 out of 5 by Mikeew Luxury R&R
My wife and I spent a few days here after a three week stay with our grandchildren. We needed a rest. This was heaven. The staff were uniformly welcoming and helpful, the room spacious and comfortable and the surroundings pristine. One small criticism was that the new Italian style restaurant still has some bedding in to do. The menu was a little too short for my liking, and the Bolognese sauce needs attention. But the staff were great and responded appropriately to my comments.
November 23, 2012
Rated 5 out of 5 by NEGU “ANOTHER GREAT WEEKEND!!”
“ANOTHER GREAT WEEKEND!!”
My family and I stayed at the Westin Mission Hills this past Memorial Day weekend and had a great time! Thanks to Bruno and Alejandra for making our "check in" on Friday a welcoming experience! Bruno ALWAYS makes our stay an enjoyable one - what great service - thanks again Bruno and Alejandra!
We loved the breakfast buffet at the Pinzimini Restaurant - great food and great service! I would like to commend Carlos for his exceptional service. Carlos was always there to keep our coffee and juice filled up - always smiling! It definitely shows that he enjoys what he does. Muchas gracias Carlos for taking care of me and my family.
We look forward to visiting your beautiful resort in August - can't wait. Thank you so much for another great weekend!
Stayed May 2013, traveled with family
May 30, 2013
Rated 5 out of 5 by Liz49 Nice spot in the desert
Totally enjoyed my getaway
March 26, 2014
Rated 4 out of 5 by yoyo47 Nice Visit
We only stayed for one night and we had a very relaxing time and a very nice dinner at one of the restaurants in the resort. Not too impressed with the furniture in the suite,needs some upgrading, but the resort grounds are beautiful! The dinner was amazing as well.
March 10, 2014
Rated 5 out of 5 by EllieD007 Excellent stay
I have always been pleased with the service I receive from Westin Hotels & Resorts. On this occasion however, the professionalism, friendliness and attentiveness exceeded my expectations.
We celebrated our wedding anniversary at the hotel and the lady who greeted us arranged for a bottle of champagne to be delivered to our room whilst we were at dinner in the restaurant. It certainly made us feel incredibly special.
January 12, 2014
Rated 4 out of 5 by mbluecpa Good property and amenities
Check-in/-out: After a bit of a wait, check-in was reasonably quick and the agent explained SPG Platinum amenities clearly. One pretty significant service glitch here: while I was aware of the resort fee from prior experience and my confirmation, the agent made no mention of it, and did not appear on my final folio. I received a post-stay bill for it, however. SPG Platinum receives a modest discount.
The property and grounds are quite spread out, which give it a less-crowded feel. There are wide jogging/walking paths throughout the property and the adjoining resort, though do watch out for the golf carts on those. Due to the configuration of the buildings, self-parking near many rooms is very limited; we usually had a 5 or so minute walk from parking to our room when returning in the evenings. We didn't find that a problem, but some may.
We ate at the restaurant only for breakfast, which was a good buffet offering. Service staffing seemed somewhat lean at breakfast, particularly when the restaurant was full on the weekend: we waited a few minutes to be greeted, plates to be cleared, etc.
Standard rooms are of a good size, with our king room also having a full-sized sofa and large coffee table/ottoman; the bathroom is large as well. The desk was quite large, and had ample electrical outlets nearby. The room also had a mini-fridge (empty, in addition to the requisite mini-bar). All rooms appear to have patios or balconies with table and chairs: most have walls between rooms or are staggered to afford privacy. Views vary by room category; I noticed several patios did face the parking lots or were walled-in, which I guess were the "limited view" rooms. Wifi in the room was suitable for our basic usage.
Other amenities: a game room on site with air hockey, foosball, some arcade-style games; tennis center (we had a very good lesson with the tennis pro); and "market" with a coffee bar. Pools were fairly crowded, but we never had difficulty getting chairs or an umbrella.
April 5, 2014
Rated 4 out of 5 by WandaQ This hotel has great options
I love the Westin. My only issue is there were 3 light bulbs out (room and bathroom) that was out when I arrived. The shower head is a little high for me.
March 17, 2014
Rated 1 out of 5 by xcellent16 Customer service was terrible
The only good thing about my recent stay was the golf. My reservation was somehow lost 2 times prior to checking in, the phones in my room never worked, my room keys were also not working, meaning I had to walk to the front desk multiple times to be let into my room, the staff (especially the front desk managers) were rude, and to top it off, my bill was wrong when I checked out. This was the worst hotel experience I've ever had and will NEVER stay here again.
June 26, 2013
Rated 4 out of 5 by Babouche It worked out for the best -- eventually...
The first night, the TV and the heater did not work! The TV was promptly fixed, but the engineer could not fix the heater and we spend a very cold night with extra blankets. We moved to another room the next day and it was perfect. The breakfasts were excellent, but the dinner was disappointing. The bass looked and tastes like trout, had a bland taste -- and was way overpriced. (We had just had bass the night before in Palm Springs and it was far better.)
January 21, 2013
Rated 1 out of 5 by spay2013 What a change from past experiences!
I have stayed at the Rancho Mirage location many, many times. But I was not greeted, they had no record of past stays, I was put in a room without towels that was dusty (clearly not used recently) and looking at the parking lot! Staff was not helpful and not polished. As a Starwood member I wasn't recognized and needed to ask if my number was in my record. With so many fabulous places to stay in Palm Springs I will not stay at this location ever again.
April 21, 2013
Rated 4 out of 5 by Peacork77 Customer Service Excellence
Registration process was exceptional and support staff reacted immediately when asked to rectify something in the room.
March 17, 2014
Rated 4 out of 5 by Bugaboo Beautiful hotel
The hotel is beautiful and the rooms are comfortable. Annemarie (concierge) and Mike & Raul (front port) went above and beyond to make my stay exceptional. However, I was disappointed in the housekeeping staff/standards at this Westin. I've stayed primarily in Westin hotels around the U.S. and Canada the last several years, and this was probably the worst housekeeping staff. They didn't always empty the trash, replace towels or robes, toiletries, etc.
January 23, 2013
Rated 4 out of 5 by Fish86 Friendly staff
The first person that I came in contact with was Michael, the bell captain at the front drive. He was very genuine and always acknowledged me every time I walked by. Even the security guard who helped us with our safe issue was super friendly.
My only complaint is that outside our room on the railing, a candy bar was sitting in the same spot for 3 days. Not one staff member even touched it.
Overall, nice property and super friendly staff.
August 5, 2012
Rated 4 out of 5 by Melne Great location but my room had issues
After a spur of the moment stay in Palm Springs area, we decided to try a Westin hotel due to the reputation. The grounds are gorgeous! The beds were comfy. However, our air didnt work the first night and had to sleep with door propped open. When asked why I didnt call that night, I was somewhat chided when I stated I didnt want to wake my sleeping kids. THEN the worst, we had bugs crawling all over our bathroom vanity. We had to throw out our toothbrushes and rinse everything off. We complained and it appeared and smelled as though bug spray had been used. Needless to say, the bugs were back in full force the next morning. No "sorry" from the staff. No "can we do anything to offset the destruction of toothbrushes twice and the sheer grossness of having bugs everywhere." Highly disappointed as a first time guest. Will rethink my decision to come back.
March 13, 2013
Rated 4 out of 5 by pinseeker spring break
pros-Nice hotel with spacious rooms and great golf/mtn views from deluxe accommodations. Very friendly staff at lobby, restaurant, golf shop and pools, housekeeping. The game room was a hit with the kids. As was the pool with the slides.
nicely equipped gym
had a great round of golf at reasonable rates
cons-alot of walking required given the spread out grounds but shuttle carts were helpful. could use bigger pools and more of them to accommodate the big crowds. one of the pools with the longer slide seemed to be only available to westin "villa" residents rather than the hotel guests but the staff did allow us to use it after inquiring.
spa experience was disappointing--very basic and uninspiring
cell phone and internet signals were terrible.
rooms a little outdated and shower room didn't have adequate ventilation/fans
could use more restaurants on site
April 7, 2012
Rated 4 out of 5 by bojo2013 Weekend getaway
The room was fabulous. The staff was wonderful. The Fireside Lounge was awful! I gave it two chances. The first time I had a ceasar salad. It was practically inedible. The second time we ordered a flatbread pizza and gelato. It took over 30 minutes and was tasteless. However, the staff was exceptional in handling things. It's the only reason I went back. They seemed to know the kitchen was unreliable and had multiple complaints.
June 17, 2013
Rated 3 out of 5 by Disappointed Housekeeping
It was not clear to me that hanging the sign on the door indicating we didn't need fresh sheets would also mean we got no housekeeping at all. It would have been nice to get new coffee cups and coffee and some basic straighting up. Also, there was an indication that foregoing fresh sheets would get us some kind of credit or coupon, which we never received. The sliding door completely blocked by the entertainment center was odd.
January 28, 2013
Rated 5 out of 5 by Lou1212 Great Stay at Westin Mission Hills
-We had a wonderful stay at Mission Hills - the grounds were lovely and manicured.
-We enjoyed the Pincimini Restaurant and the Italian meal selection available there.
--the pools were fine but the hot tubs a bit small - they should have an 'adults only' hot tub, as the kids tend to overpopulate them.
-get a ground floor room if you don't want to climb stairs- no elevators.
-fun events were planned for New Year's - thanks.
January 4, 2013
Rated 5 out of 5 by Emi715 Wonderful Staff
The Westin Mission Hills Staff made Our vacation the Best We have ever had and They made us feel so.. Welcomed and Renewed from the beginning to the very end of our stay.. Our Experience at Penzimini was AMAZING Victor was by far the BEST Server We have EVER Had in my life!! we very much enjoyed Our stay and will forever remember it now because of the Great Staff and We can’t wait until we get the chance to return again
July 18, 2013