Rated 5 out of 5 by Maria825 All around great experience!
My sister and I recently stayed at The Westin Mission Hills over 4th of July weekend for a relaxing trip (and our first time to Palm Springs). The resort exceeded our expectations. All staff were fantastic from concierge to bartenders to pool side staff! Walking to our room at any time at least 2 different shuttles stopped to see if we wanted a ride. The wait staff at the pool were friendly and remembered us each day. Daniel and the rest of the bartenders at the Fireside Lounge were awesome, friendly, and gave us great recommendations for the area. Not to mention, the property was beautiful. Would definitely come back and recommend to anyone visiting Palm Springs!
July 7, 2014
Rated 2 out of 5 by Disgustedvisitor Terrible Stay !
From the beginning, Things in the room did not work. Toilet would not flush. Can you imagine that in the middle of the night ! ! !
The key would not open the door. This happened FOUR times. At one point I had to walk down to the lobby at midnight, in a blowing sandstorm to get another key. Next day, same thing - key did NOT work again.
I told them to cancel my stay, I was checking out.
I was handed a final bill & my credit card was charged THREE times the amount on my final invoice.
Just a horrible experience. I will tell everyone I know & everyone at work to stay away from this place !
June 19, 2014
Rated 5 out of 5 by Renee1995 Accommodations were excellent
We enjoyed every bit of our stay, The only recommendation I would have is that when I checked, I was given an envelope to be taken to the concierge for a free gift. The concierge was not the friendliness of people. He made me feel like I was bothering him and not welcomed. I also received a phone message in the room regarding a free gift and to call the concierge. I did so but was told we already claimed it. It would be nice if the front desk and concierge were in tune with each other and that we would not have to go through this humiliation.
July 14, 2014
Rated 5 out of 5 by tdeleon74 Wonderful stay
We visited The Westin this past weekend. Right from the beginning the staff was super friendly and helpful. Daria at the reception desk was awesome. Personally I think she should be in a management position she was friendly, professional, and helpful. Victor our waiter was great! The staff overall was five star.. Hotel room was amazing and the facility was second to none. The A/C worked great. Good thing because it was 112 degrees outside. Pools were clean and well stocked. They Gym was incredible. We're definitely coming back next year.
July 7, 2014
Rated 5 out of 5 by JJJ33 Kid Friendly Hotel
Ryan in pool area was professional, friendly and informative of things to do and dine in area. 10 of 10.
Front desk could be friendlier. Needs improvement.
Connecting room door did not lock.
Front door lock did not work properly.
Service staff member entered our room without knocking, surprised us and him. Meet him outside of our door a few minutes later and said he was inserting menus.
July 14, 2014
Rated 2 out of 5 by MH245 Nice suite, but that was about it
Aside from the nice suite, the rest of the resort was a disappointment....from random charges that can't be explained, to a very very limited room service menu and restaurant, slow response time for extra pillows (and annoying calls asking if they'd arrived...would be okay, but not after having to wait an hour), disappointing pool slide that was closed 95% of the time, pool wait staff that were more concerned with chatting with each other behind the bar instead of bringing our drinks and then taking almost an hour to bring my debit card back, plus the very limited parking by our room...not fun to hike a mile in 100+ degree weather... Our room wasn't ready for almost an hour after check in time, but at least they honored a late check out the next day. Just got another email from my bank that I was charged more than my receipt, so going to have to call. Definitely will not be back here!!
June 30, 2014
Rated 4 out of 5 by WarrenDecember Reasonable
Staff were attentive, the room was nice and roomy and air conditioning was quiet. On the downside, the range of food was limited particularly the main restaurant was expensive.
July 13, 2014
Rated 5 out of 5 by Kooks Beautiful grounds, nice pools
I always enjoy this Westin. The staff is friendly, the rooms are clean, and the grounds are very well maintained. I have never had a problem with anything from the food to the billing and will be back again soon
July 12, 2014