Rated 3.5 out of 5 by 367
Rated 2 out of 5 by Ijoseph Loud and not relaxing
From the noise outside and the noise upstairs throughout the night to the freezing cold pool this was not a pleasant experience. This property needs a major update
May 25, 2015
Rated 3 out of 5 by Lcook Underwhelmed
The condition of the grounds do not meet SPG standards. The interior of our room was very nice, but upon entrance I was confused and thought we were at the wrong hotel. Upon check in I was recognized as a Platinun 5 Star Elite member. I asked if there were suites available and the clerk stated, "We do not have suites at this location." How disappointing, the front desk lied as suites are posted online. She did not say, "There are no suites available." This property has so much potential, but the exterior ares need updating. The SPG program does not provide stated perks.
May 25, 2015
Rated 1 out of 5 by Jess12312 Less than expected
Poor overall leisure stay, will not return.
May 17, 2015
Rated 5 out of 5 by Elijones How to make things right.....
We checked into this hotel for a nearby golf tournament. 2 Adults and 2 Kids. We were trying to save money by booking a double occupancy which is just fine for us a short get away weekend. Evening came after a great day of golf, about 10 pm, the people above us decided to throw a pre-wedding bash which quickly went from quiet to riot, including huge plumes of weed coming down through our patio doors. After calling security and my husband talking to the rowdy guests it quieted down. Not wanting to go through the same thing the next night we checked with the front desk. They were so understanding and apologetic, it wasn't even their fault, they really took care of us. Moved us to a suite which the kids thought was great and then delivered a Kettle One Bloody Mary Service on the house as an over the top gesture. What started out as bad experience was a wrong that went way right!! Not to mention my youngest forgetting her favorite swim suit drying on the patio that was turned in by housekeeping and is now being mailed to us. We have stayed at other places in Palm Springs but not ever again. We definitely will be back!! Westin won us over!!
May 5, 2015
Rated 5 out of 5 by 2015travel Great get-away!
What a wonderful property! Spent a mom's weekend and had relaxing time. Beautiful property, close to Downtown Palm Springs. Perfect resort for relaxation, also ideal for children. They had movie night while we were there. Really exceeded my expectations.
May 1, 2015
Rated 2 out of 5 by Tracy52 Customer service lacking
Room was not available when arrived. Had to stand in line again to pickup key at 3:30. Didn't have two queens available. Coffee maker in room was dirty. Toilet backed up and needed to call maintenance to fix. Food at happy hour and by the pool was not good.
April 28, 2015
Rated 2 out of 5 by Iwins This hotel disapoints
When you have 30 min to eat your bkfast or your chairs at the pool are taken away leaves it far from a great experience
I would never put my family through this again
The worst vacation
April 15, 2015