Rated 1 out of 5 by FOB1 Poorly managed
Numerous roaches and spider webs on the exterior of the buildings along with cracked sidewalks were the first indication of poor maintenance. Black mold in the bathroom and chipped calking didn't help improve our impression of a "resort" that either does not hire enough people or has stopped investing in upkeep. The worn, dirty, and threadbare sofas and chairs in the rooms and public area are depressing. At "Pinzmini" the main dinning area, the portions are skimpy and over-priced. A chicken sandwich got lost on a large white plate with 8, yes 8 tiny picked veggies. The worst impression was the last impression. I inquired about the special promotion package offered of 3 nights and 4 days for $395. I can only assume that the Concierge earns a commission each time a guest enrolls. It is the first time anyone on the staff lied to me. When I was handed the form I was repeatedly told what a great deal it was. She briefly touched on that there would be a short introductory meeting. When I read the fine print, and I do mean fine since it was printed in 6pt type and light grey ink, making it difficult to read without glasses, I saw that everyone had to attend a 90 minute meeting, make a minimum of $75,000 a year, and own a home. Why the subterfuge? The only nice thing about our stay was the service staff. The waiters were great and so was the front desk.
May 13, 2013
Rated 3 out of 5 by Maddie Rooms desperate for upgrade
I had not stayed at this facility since the early 1990's. Although the property is beautiful the rooms are in serious need of upgrading. The tile and grout were dirty, carpet was dirty, tub was stained, cobwebs with spider in bathroom. The chairs near the desk were filthy. Room 1011 was the worst then transferred to 709 which had only slightly clearner tile and grout.
April 29, 2013
Rated 3 out of 5 by rjs1956 nice... but....
Nice overall, but getting tired and frayed around the edges. Food trays. etc sitting around the courtyards for many hours after customers have eaten in their rooms. One morning the staff must have come and gone two dozens times from the room adjacent to us and BANGED the door every time; this started before we got up,and beyond our exit an hour later. This is supposed to be an oasis of rest and revitalization!?! Not in my experience. The whole banging door episode is totally inexcusable.
May 8, 2013
Rated 2 out of 5 by KPAZ Dated executive suites
We stayed at this facility when we attended the nearby Indian Wells Tennis Tournament. The grounds look very nice but the rooms were quite dated in appearance - ca 1970s.
We stayed in a 900 SF suite: the ceiling was very low, master shower tiny with no headroom, a cockroach came out of one the sink drains! THere is a loud water tank adjacent to the master bedroom which periodically wakes you up during the night as it either fills or emptys. The HVAC is quite loud.
The kids pool is nice and heated; our kids did enjoy the pool and slide.
We have a Westin vacation ownership and use Westin almost exclusively but this one is not up to par. Too bad.
March 11, 2013
Rated 5 out of 5 by Josh Great manager and staff
Overall a beautiful and relaxing experience. We was staying here for Coachella.
April 23, 2013
Rated 3 out of 5 by MarcN Beautiful grounds, soso rooms, bad restaurant service
We stayed for a couple of nights. The grounds are gorgeous with sweeping views of the golf-course and mountains around the area.
While the room amenities were up to date, the rooms themselves were a throwback to popcorn ceiling days with a dark balcony and grey bricks separating the rooms. Room walls are not that well insulated since we could pretty much follow along with our neighbors conversation.
The worst part was the restaurant and checkin/out service.
Don't get me wrong, the food was really nice with an nice looking buffet. But getting the menu took 30 minutes, getting our order in another 20 and for the order to come out another 20 minutes. Happened on _both_ days so I don't believe this to be a one-of bad day.
Checking in and out was another ordeal with understaffed (2 out of 6 stations manned during peak checkin and checkout times), curt and unfriendly people that took forever to process the one or two folks ahead of us.
I could avoid the restaurant next time, but I've stayed at much nicer Westin's. Won't be staying here again; I'll take my points elsewhere
January 3, 2012
Rated 1 out of 5 by Grant713 Very disapointing experience
When you check into a Westin you always expect a first class hotel, but this particular Westin was terrible. Starting from when I tried to talk to human being at the hotel and not someone in reservation land, it was a bad experience for me and my family members. The overpriced suite location was terrible, our view of the parking lot was not what you expect from a Westin. The facilities in the spa were broken. Checkin staff were not welcoming. Construction noise at 7.00am on Monday woke everyone up. Worst hotel experience in years!
April 20, 2012
Rated 2 out of 5 by TennisFan Disappointing for a Westin
My wife and I had been looking forward to a weekend at the Westin Mission Hills, but we were sad to discover that the resort is well past its prime.
The property itself was nice but heavily worn, especially the room – loose electrical sockets, leaky fixtures, wear and tear. The only part that really bothered us was the ancient mattress – that bed was not even close to heavenly, more like purgatory.
Our biggest disappointment was the service – front desk staff seemed poorly trained and were surprisingly unhelpful at check-in, check-out, and several times in between. Lots of long waits either in line or on hold. The restaurant was also chronically understaffed, with a typical resort offering of mediocre food at high prices.
March 23, 2013