Rated 3 out of 5 by CSBSeattle Nice, not great
Nice location, but needs to be refurbished and modnerized. Bathroom was old and worn out, A/C unit would cool room (I prefer it cool to sleep), so probably needs some boost, zero cell coverage, which makes no sense in today's world. Overall, it's fine and nice, but not top tier
January 29, 2016
Rated 5 out of 5 by MarCrev Nice stay
Wonderful room overlooking the pool in Building 9. The gentleman that checked us in was very helpful and attentive and set the tone for a wonderful evening. We will be back
January 11, 2016
Rated 5 out of 5 by 1Ali The hotel has great features
Very comfortable and quiet.
January 5, 2016
Rated 5 out of 5 by Farid123 Great resort
Excellent facility. I've been at this resort several times and will go back again
December 31, 2015
Rated 4 out of 5 by RufusInHI Fantastic Family Oasis/Resort in Palm Springs/Rancho Mirage
OVERALL IMPRESSION: Plain and Simple; this is a very large Golf Resort and Spa in terms of real estate. The resort is very large and spread out with several pools both for family and adult only. While dealing with many guests in this large resort, I found the hotel staff to be very accommodating and genuinely friendly. If you are looking for an intimate and VIP attentive service, this may not be your resort. If you are looking for a children/family oriented resort, you found the right hotel resort. Looking forward to our next visit.
SPG RECOGNITION: Yes, upgraded to a Suite. But had to make several inquiries to get a room with a better view and location closer to the Front Desk. Management eventually went out of their way to offer one of the Presidential Suites. THANK YOU!
THE ROOM: Very Clean and Well Maintained, Suite was extremely large and well appointed.
LOCATION: In the heart of Palm Springs Golf mecca. Great expansive resort with many choices for swimming pools and golf courses. Lots of family oriented activities and of course...Golfing.
EXCEEDED EXPECTATIONS: The hotel valet and shuttle personnel are extremely accommodating; they provide great hospitable service. Please note that it was well over 118 degrees during our weekend stay in August; and the valet personnel did not hesitate nor complain about any service they provided. KUDOs to the them during this taxing time with the extremely (record setting) hot weather.
EXTREMELY BELOW EXPECTATIONS: The Hotel Resort lacked a SPG Club Lounge for VIP Guests.
December 28, 2015
Rated 5 out of 5 by AS19 This hotel is very beautiful.
Nice resorts. Excellent service
December 28, 2015
Rated 4 out of 5 by DMo26 Nice Property
The layout and grounds of the property are nice. Our room was a showing it's age a bit, but still fairly comfortable. The food and Pinzimini's was excellent.
December 9, 2015
Rated 5 out of 5 by Walters11 Staff is Outstanding
Second stay in 3 weeks, the hotel is amazing. One of the key points that makes this an outstanding stay is the staff. Every member of the staff went out of their way to make this stay wonderful. Check in was fast, helpful and responsive. I asked for a room close to the pool because my 11 year loves to swim, no problem, done! The people taking care of the animals on site made sure to include all of the kids at feeding time. The grounds keepers even took the time to explain the garden or give you a ride to your room. All of these people were professional and make this a great place to stay. We will keep coming back again and again.
December 4, 2015