Rated 3 out of 5 by dlw59 Check in staff not very friendly
We stay at this property often and usually love it because we are made to feel welcome. The last couple of times we have stayed, the front desk staff were not very friendly or welcoming. Seemed as though they were bothered to have to check us in. If not for the fantastic staff at the concierge desk and the welcoming bellmen, the stay would have seemed much worse. Nothing worse than being made to feel unwelcomed at checkin.
September 5, 2014
Rated 5 out of 5 by Coolbreeze71 Hotel proximity to events the best
I visit the westin Gaslight hotel a couple of years ago and was impress with the proximity of the hotel to shopping, entertainment and the convention center. On this visit, I was more impress with the Hotel décor, ambience and staff. My first visit I was upgraded to a bi-level suite and I requested the same, however, it was not available but Neil at the reception desk attempted to accommodate me in everyway, he asked me if I wish to speak with the manager, I decline of course, I had already been upgraded with three nights of suite awards. When I checked in there were no customers waiting and Neil and I engaged in a conversation regarding my visits at Starwood hotels in Asia how impress I was with my stays at the Westin in Shanghai and Bangkok. As I was leaving the front desk and to my surprise he asked if he can send a bottle of wine to my room for my wife and I, which I accepted. When we returned to our room there was a bottle of red wine waiting for us with a well written thank you note.
I am the one that is thankful, please let Neil know that he made our visit more enjoyable than expected.
September 7, 2014
Rated 5 out of 5 by Macfoodies Classy!
Beautiful accommodations and and excellent views, even though it is in the middle of downtown San Diego.
September 3, 2014
Rated 5 out of 5 by EWall A great birthday for my 8 year old!!
This visit was great !!! The staff was so great. Not only were they polite and attentive but they went beyond that to make my son feel especially happy on his 8th Birthday. We went to San Diego to take him to the San Diego Safari zoo. When he told them it was his birthday two staff members each sent cake and treats to our room. The first was waiting for us when we got back to our room and the other followed minutes later. His face was priceless!! Thanks Westin Gaslamp staff members Hitomi and Tiffany for making my son so happy and our family so welcome!!
August 26, 2014
Rated 3 out of 5 by reagp Fell short of Good
An extremely noisy location. Never heard so many sirens day and night that just echoed through the area. Ralphs market, Horton Plaza and other restaurants are nearby and a plus. I would not consider this hotel for a relaxing vacation - more of a business trip location. The rooms were clean, but literally had no water pressure in the bathroom sink and there were no towel racks to hang your towel after a shower, but they encourage you to have no room service. If you have no room service, then you have to re-use your towel - you need a towel rack. Lacked certain sports channels like no GOLF channel. $40 a night valet parking was a little over the top.
August 4, 2014
Rated 1 out of 5 by drfaruk63 Recharged for breakfast
I stayed between August 08-12, 2014 and the breakfast was included in my reservation. But they charged again and extra for the breakfasts although I showed the hotel voucher showing "breakfast included". I want them to correct the bill. What is reason for their lazy behavior? Although I showed the voucher about my prepayment for breakfast and mentioned repeatedly, why do they need to charge again and do not care what the customer say?
August 20, 2014
Rated 4 out of 5 by TravelinKen Completely Renovated – Give it Another Try
For those of you who have been to this property in the past, it has been completely renovated. They have completely resigned the lobby and moved the original staircases, etc to completely update the lobby and make it more open and spacious. From top-to-bottom the hotel is new once again from the meeting space to the rooms, hallways, lobby, and restaurants. I was at this property at the end of October 2012 and all renovations were completed.
For those people that want to stay in the gaslamp area and be right next to the shopping at Horton Plaza this is a perfect choice. Many restaurants were just a short walk away.
November 5, 2012
Rated 5 out of 5 by cline97 The staff were all very friendly
Smiles and friendly staff, room was clean, no issues -- hotel was very nice.
August 22, 2014