Rated 3 out of 5 by dianemar stay
Hi...wanted to just say that this hotel is in a great area but rooms need to be upgraded...the bathrooms are very small, carpets, wallpaper very old, room very small..thought the girl that checked us in was rude and when I was asking questions she brushed us off like she didn't want to be bothered..the concierge person was extremely helpful thou...
February 19, 2015
Rated 1 out of 5 by LABiz2015 poor example of the quality of the Westin brand
i having stayed at all of the San Diego Starwood properties and have to say this was by far the poorest experience on a number of levels
From the issue of cleanliness in the room, which would of be unacceptable at any establishment; the failure of the management to act on commitments; finally for taking the time to simple find out if i had even stayed in their hotel by senior management when they reached out to discuss the mater, The entire experience was far below the standards i have enjoyed at other SPG properties.
January 29, 2015
Rated 5 out of 5 by Roadwarrior24 Friends Getaway
I have to say I will not be staying any where else while in San Diego. The valet to check in to room Service was amazing, but I have to say what topped everything was Catherine at Concierge. She not only found a place for me and my friends to have our hair done last minute, but booked the appointment. Then helped me make arrangements for dinner to honor my friends. Thank you thank you. Also, even though there was a conference there m services was not any lower. Only bummer was I still had Suite nights left for 2014 and they could not let me use them so I will be expiring 7 nights, not this hotels fault but still makes me a little let down.
December 9, 2014
Rated 5 out of 5 by Spgking1777 Excellent
Excellent hotel really got a good feel of the gaslamp and all.
February 3, 2015
Rated 4 out of 5 by TravelinKen Completely Renovated – Give it Another Try
For those of you who have been to this property in the past, it has been completely renovated. They have completely resigned the lobby and moved the original staircases, etc to completely update the lobby and make it more open and spacious. From top-to-bottom the hotel is new once again from the meeting space to the rooms, hallways, lobby, and restaurants. I was at this property at the end of October 2012 and all renovations were completed.
For those people that want to stay in the gaslamp area and be right next to the shopping at Horton Plaza this is a perfect choice. Many restaurants were just a short walk away.
November 5, 2012
Rated 5 out of 5 by Trish33 Great location
My experience was very positive. The staff member who checked me in provided me with an excellent restaurant recommendation, and various tips on where to dine in the area, which she pointed out on a map as though she were a concierge. The room was clean, the bed was extremely comfortable, and the shower was divine. This is a great location for enjoying the local pub scene, and is a short distance from attractions like the San Diego Zoo. I enjoyed my one night stay at this hotel and I would stay here again. I've already recommended the hotel to a few coworkers who frequently travel to San Diego from Los Angeles!
August 21, 2013
Rated 5 out of 5 by FlyIntl Solid service, handsome rooms and a good fitness center
Stayed at The Westin Gaslamp Quater, San Diego a weekend in January. Facilities are modern, smart and well kept. Check-in was quick, efficient and my Platinum membership recognized. My room was a good size and handsomely furnished. I liked the fitness facility which has a good number of treadmills, ellipticals and a standard array of free weights and an "all purpose/universal" cable machine. The hotel is adjacent to the Westfield Horton Plaza shopping center with a CVS, Panera, coffee, etc within a minute of the front door, so very convenient.
I would return to this Westin when in San Diego again.
January 23, 2013
Rated 5 out of 5 by Melton77 The staff make this a special Hotel
I was pleasantly surprised the level of professionalism the hotel staff displayed. Excellent customer service from the bellhop, to the desk clerk Tiffany, to the housekeeping manager that checked in on my room after I was settled. Every hotel employee I passed was courteous, and helpful. The one button dial concierge service was great, and the room service food was quick and delicious. Comfortable bed, and nice layout of room. Great location next to Horton Plaza (shopping mall). I will stay at this hotel again, and will try other Westin's if they have this level of service.
September 24, 2012