Rated 1 out of 5 by kern Awful experience
Food and dishes in hall way. Bathroom needed further cleaning! Over $200 for a room, and they want another $18 for internet. Hotel parking is another 38.00. Checked out early.
February 24, 2014
Rated 5 out of 5 by jmlittlesister Can't wait to return!
This is the first time we have stayed here and we were so impressed. It's only an hour and a half from our home and so much to see. We can't wait to return. The restaurants are so diverse and in walking distant. Beautiful city! We had reservations at the Rancho Bernardo Golf the next day. Lovely weekend.
February 23, 2014
Rated 1 out of 5 by CokeEmployee Walked in on me, threatened to throw me out
An employee walked in on while I was bathing. When I complained, they threatened to call security and have me thrown out. It took a week for hotel management to respond, and after months of complaining including a complaint to Starwood itself online, I have received no formal response. Just because I'm a man does not mean Starwood can treat me, or anyone for that manner, this way. And here I thought the hotel industry was all about customer service and trying to make you 'feel home away from home.' Well, Westin Gaslamp, you failed and so did your parent company of Starwood Hotels.
January 19, 2014
Rated 5 out of 5 by Rickster21 Good Employees
The front Desk Staff was very helpful at check in. The Valet staff was the best I have ever seen.
February 9, 2014
Rated 4 out of 5 by AnyPlaceIsGood New n clean, but slow service
I had to wait and stand up to look for waiters at breakfast time and at the bar many times.
February 1, 2014
Rated 5 out of 5 by Trish33 Great location
My experience was very positive. The staff member who checked me in provided me with an excellent restaurant recommendation, and various tips on where to dine in the area, which she pointed out on a map as though she were a concierge. The room was clean, the bed was extremely comfortable, and the shower was divine. This is a great location for enjoying the local pub scene, and is a short distance from attractions like the San Diego Zoo. I enjoyed my one night stay at this hotel and I would stay here again. I've already recommended the hotel to a few coworkers who frequently travel to San Diego from Los Angeles!
August 21, 2013
Rated 4 out of 5 by TravelinKen Completely Renovated – Give it Another Try
For those of you who have been to this property in the past, it has been completely renovated. They have completely resigned the lobby and moved the original staircases, etc to completely update the lobby and make it more open and spacious. From top-to-bottom the hotel is new once again from the meeting space to the rooms, hallways, lobby, and restaurants. I was at this property at the end of October 2012 and all renovations were completed.
For those people that want to stay in the gaslamp area and be right next to the shopping at Horton Plaza this is a perfect choice. Many restaurants were just a short walk away.
November 5, 2012
Rated 5 out of 5 by Imad974 Great Hotel.. Great Stay
The rooms were great modern and clean.
The whole renovation for the hotel was nice.
The staff was helpful .. the only downfall the overpriced valet parking fees but it's downtown San Diego so it's expected.
August 26, 2013