Rated 3 out of 5 by dlw59 Check in staff not very friendly
We stay at this property often and usually love it because we are made to feel welcome. The last couple of times we have stayed, the front desk staff were not very friendly or welcoming. Seemed as though they were bothered to have to check us in. If not for the fantastic staff at the concierge desk and the welcoming bellmen, the stay would have seemed much worse. Nothing worse than being made to feel unwelcomed at checkin.
September 5, 2014
Rated 5 out of 5 by Coolbreeze71 Hotel proximity to events the best
I visit the westin Gaslight hotel a couple of years ago and was impress with the proximity of the hotel to shopping, entertainment and the convention center. On this visit, I was more impress with the Hotel décor, ambience and staff. My first visit I was upgraded to a bi-level suite and I requested the same, however, it was not available but Neil at the reception desk attempted to accommodate me in everyway, he asked me if I wish to speak with the manager, I decline of course, I had already been upgraded with three nights of suite awards. When I checked in there were no customers waiting and Neil and I engaged in a conversation regarding my visits at Starwood hotels in Asia how impress I was with my stays at the Westin in Shanghai and Bangkok. As I was leaving the front desk and to my surprise he asked if he can send a bottle of wine to my room for my wife and I, which I accepted. When we returned to our room there was a bottle of red wine waiting for us with a well written thank you note.
I am the one that is thankful, please let Neil know that he made our visit more enjoyable than expected.
September 7, 2014
Rated 5 out of 5 by Macfoodies Classy!
Beautiful accommodations and and excellent views, even though it is in the middle of downtown San Diego.
September 3, 2014
Rated 5 out of 5 by EWall A great birthday for my 8 year old!!
This visit was great !!! The staff was so great. Not only were they polite and attentive but they went beyond that to make my son feel especially happy on his 8th Birthday. We went to San Diego to take him to the San Diego Safari zoo. When he told them it was his birthday two staff members each sent cake and treats to our room. The first was waiting for us when we got back to our room and the other followed minutes later. His face was priceless!! Thanks Westin Gaslamp staff members Hitomi and Tiffany for making my son so happy and our family so welcome!!
August 26, 2014
Rated 4 out of 5 by TravelinKen Completely Renovated – Give it Another Try
For those of you who have been to this property in the past, it has been completely renovated. They have completely resigned the lobby and moved the original staircases, etc to completely update the lobby and make it more open and spacious. From top-to-bottom the hotel is new once again from the meeting space to the rooms, hallways, lobby, and restaurants. I was at this property at the end of October 2012 and all renovations were completed.
For those people that want to stay in the gaslamp area and be right next to the shopping at Horton Plaza this is a perfect choice. Many restaurants were just a short walk away.
November 5, 2012
Rated 5 out of 5 by Trish33 Great location
My experience was very positive. The staff member who checked me in provided me with an excellent restaurant recommendation, and various tips on where to dine in the area, which she pointed out on a map as though she were a concierge. The room was clean, the bed was extremely comfortable, and the shower was divine. This is a great location for enjoying the local pub scene, and is a short distance from attractions like the San Diego Zoo. I enjoyed my one night stay at this hotel and I would stay here again. I've already recommended the hotel to a few coworkers who frequently travel to San Diego from Los Angeles!
August 21, 2013
Rated 5 out of 5 by cherzie Go Green! Stay Fit!
One of the best features of this hotel it's it's promotion for going green and staying fit during your stay. These two programs have definitely made my stay much more enjoyable and gave me an overall great impression of the Westin. Not to mention that the the entire hotel is gorgeous and comfy. Not too grandeur like some of the others around the area, but luxurious enough and not overwhelming. The staffs are very pleasant, makes me feel welcomed and helpful to many of my questions/requests. I stayed for 6 nights for a conference at the convention center, quite enjoyed the walk through gaslamp quarter with the southern california sun and breeze!
June 3, 2014
Rated 3 out of 5 by reagp Fell short of Good
An extremely noisy location. Never heard so many sirens day and night that just echoed through the area. Ralphs market, Horton Plaza and other restaurants are nearby and a plus. I would not consider this hotel for a relaxing vacation - more of a business trip location. The rooms were clean, but literally had no water pressure in the bathroom sink and there were no towel racks to hang your towel after a shower, but they encourage you to have no room service. If you have no room service, then you have to re-use your towel - you need a towel rack. Lacked certain sports channels like no GOLF channel. $40 a night valet parking was a little over the top.
August 4, 2014