Rated 1 out of 5 by drfaruk63 Recharged for breakfast
I stayed between August 08-12, 2014 and the breakfast was included in my reservation. But they charged again and extra for the breakfasts although I showed the hotel voucher showing "breakfast included". I want them to correct the bill. What is reason for their lazy behavior? Although I showed the voucher about my prepayment for breakfast and mentioned repeatedly, why do they need to charge again and do not care what the customer say?
August 20, 2014
Rated 5 out of 5 by cline97 The staff were all very friendly
Smiles and friendly staff, room was clean, no issues -- hotel was very nice.
August 22, 2014
Rated 3 out of 5 by reagp Fell short of Good
An extremely noisy location. Never heard so many sirens day and night that just echoed through the area. Ralphs market, Horton Plaza and other restaurants are nearby and a plus. I would not consider this hotel for a relaxing vacation - more of a business trip location. The rooms were clean, but literally had no water pressure in the bathroom sink and there were no towel racks to hang your towel after a shower, but they encourage you to have no room service. If you have no room service, then you have to re-use your towel - you need a towel rack. Lacked certain sports channels like no GOLF channel. $40 a night valet parking was a little over the top.
August 4, 2014
Rated 4 out of 5 by Dan948 Very Nice Stay
Very nice hotel. Prices were a little steep for what we received.
We had issues with the coffee maker in the room. It made a half a cup of coffee when filled with a full cup of water. The other halve of the water covered the top of the table rather than flowing into the coffee cup. We were told on exit that they were in the process of resolving that issue. We should have mentioned it earlier and they would have addressed it. We had just left a note to the housekeeper which evidently didn't make it to the party that could do something about it.
Other than that the hotel is very convenient to the Gaslamp Quarter and Horton Plaza is practically connected to it.
August 2, 2014
Rated 5 out of 5 by JoeBaseball Excellent service
A great property overall with convenient access to dining, nightlife, and local amenities. Staff was outstanding!
August 14, 2014
Rated 5 out of 5 by D677 Excellent staff and location.
Stayed at the WESTIN SAN DIEGO GASLAMP QUARTER for a quick business trip but will plan to come back with my family. Beautiful facility that is close to great restaurants and shopping. The staff were very friendly and accommodated requests...their extra personal efforts really made me feel welcomed and a valued guest. I also ordered a late evening snack and the food at Pinzimini (the hotel restaurant) was very good. Would definitely come back for business or vacation to this hotel.
August 10, 2014
Rated 3 out of 5 by Pamelamann Room Rate
I realized upon checkout that the room rate was incorrect for my group. The hotel would not change it and told me to take it up with their corporate accounting office. I thought that was unprofessional and rude. I will not stay there again.
August 11, 2014
Rated 4 out of 5 by flowerauctionaustralia Upholding the Westin Standard
The Westin Gaslamp in San Diego is a great hotel. Its what you would expect of the Westin Brand.
The staff are lovely.
The only criticism is that there is NO hot chocolate available late night, whilst beer is.
Buy a machine In room dinning. Please!
August 10, 2014