Rated 1 out of 5 by DH415 Shower Did Not Work and Shorts Taken from Room
The first thing I did was use the gym and came back to my room to shower before going to a Padres game. The shower only put out scolding hot water. I was forced to use cups of water from the sink. I called the front desk and they sent someone up to fix it. The maintenance guy took one look at it and said there was fresh calking on fixture so someone must've been working on it that morning. He took it apart and fixed it but he recommended nobody use the shower for at least a day so the calking could dry. I told the front desk I would need a new room but was already late for the game so I would have to do it later. I didn't even get so much as a sorry or anything. They just said they would see what they could do. I returned to my room at 12:30am and had to pack up all my stuff and go to the front desk. I was given a new room. The next morning at 7am I realized I left my $80 Warriors Basketball shorts on the back of the bathroom door. I was on my way out to go to business meetings all day so the desk said they would search for the shorts. Again, no "sorry for the inconvenience" or anything. I checked back with the front desk when I returned from my meetings at 5:30pm and not only was I told that they weren't found, but that they had already rented the room out again so I couldn't go check now. Why would you rent the room out if I already told you that the maintenance buy said not to use the shower for at least a day?!? I'm 100% positive the shorts were left on the back of the door. The facility was bad and the service was worse. The stay was stressful and nobody seemed to care.
August 12, 2016
Rated 5 out of 5 by scmikelly A truly feel-good stay
I traveled to Westin Gaslamp for a work-related conference, arriving later than expected and a little worn out. The woman who checked me in was wonderful, and just as she was about to hand me my room key card, she said, "wait... is it your birthday?" It would be in two hours, and to be honest I wasn't thrilled about being away from friends and family and with complete strangers for the week - not a huge bday celebration person, but I do enjoy time with my peeps. With a blush and smile, I told her yes and headed up to my room. I had just kicked off my shoes and unzipped my bag when there was a knock at the door. On the other side was a waiter in bow tie, holding a silver tray draped nicely with cloth and presenting a beautiful slice of a chocolate mousse cake with raspberries and sauce. And a handwritten card (honestly, a longer note than any of my friends or family (or I) would write) from the front desk staff. It was a wonderful welcome at the beginning of a great stay. The conference rooms and dining were superb. The staff was pleasant and professional throughout my stay. Special thanks to Nadine, who was so kind and welcoming.
July 6, 2016
Rated 1 out of 5 by Anne86 terrible customer service
I am a Gold Preferred SPG member and have stayed in many hotels, Westin and other brands. This hotel is lousy, to big, not enough staff and when the staff are called out to help at the front desk, they stand there, not acknowledging your existence...you have to call them out about your free drink coupon..my son in law left shirts behind, he called, they didn't have them...I called and asked to have security check again as one hotel room...no shirts when he got home ...Hmmm.....low and behold they found them.......
July 5, 2016
Rated 5 out of 5 by GingerFromChicago Great location and great people
Everyone was really great. From the email from Daisy Andres prior to arriving to the gentleman that checked me in to the people we met while we stayed. Everyone was really great. I highly recommend this hotel and recommend working with your Westin Experience Specialist as they will be very helpful. They helped me locate a great Surf class which was fantastic.
June 28, 2016
Rated 5 out of 5 by Chris1266 Great stay, great hotel, great staff!
Jason at front desk was bery friendly and attentive. Concierge (Pamela?) was fantastic and truly cares about her guests and making sure that they have a great experience! Great hotel in a good spot in the city!
June 7, 2016
Rated 3 out of 5 by SteverM Hotel needs an upgrade / Staff support excellent
The Hotel is in need of an overall upgrade. The facility and rooms are clean, however, an infusion of general luxury is required.
All that said, the staff support was excellent, particularly, Catherine, from Concierge Services, who went the extra mile to remedy several issues that we experienced during our stay.
May 16, 2016
Rated 2 out of 5 by Craig35 Time to reconsider
This hotel is a dinosaur and very underwhelming. Rooms and hallways are very tired, leaky faucets, bad lighting, staff that is missing in no- action, $45 overnight parking. Not coming back. So we elect to have the green option (no change of sheets) but no one even asks if you need a clean towel or more soap? How about fixing the leaky shower and save water that way! Room service- ordered a ham and cheddar sandwich and they said we only have turkey and Swiss on rye and they're pre made so you can't change. Or at breakfast when I told the waiter 3 times I am highly allergic to butter so they must use oil- only to get blown up with butter. Bad service and no attention to detail.
May 15, 2016
Rated 3 out of 5 by PSant Nice Hotel, Underwhelming Plat. Recognition
Beautiful entryway, the rooms were clean and well maintained (and clearly recently updated, very nicely done). Particularly perturbing to me, though: this is the only of the 40 or so Starwood properties that I've ever stayed at where the hotel limits the "continental breakfast" that Platinum members can select as a local gift (the little platinum breakfast tents) to fruit, yogurt, and cold danish - even more odd is that with the predominating trend being towards opening the entire buffet to Platinum members, hot food included, you aren't even informed of this particular hotel quirk until you're seated and your server has taken your platinum tent. If you're going to stray from the experience provided at nearly every other Starwood property (and let's be clear - these are the exact same eggs, bacon, potatoes, and otherwise that are served at every other Westin restaurant), that underwhelming deviation should be very clearly outlined when you're selecting free breakfast as your platinum gift. All in all, an unnecessary and petty hotel decision by the property that's just enough irritation to make me select one of the other numerous downtown San Diego Starwoods.
All in all, a quality property for most, but for those with status, you might find it better recognized elsewhere.
April 25, 2016