Rated 5 out of 5 by Capriccio Super location and great service
Wonderful check in staff made this trip a pleasure from the start. Easy valet parking and a large property with a central location right in the Gaslamp quarter within walking distance of the fun shops, bars and restaurants.. Very comfortable rooms and there is a really nice bar and lounge and also a Starbucks in the lobby
July 7, 2014
Rated 2 out of 5 Not your best hotel
Our room was poor. We felt taken advantage of by the taxi drivers.
July 7, 2014
Rated 4 out of 5 by natalia59 Good rooms, could use some improvement in customer service
I booked (2) double rooms and requested that the rooms be adjacent and connected if possible. I also called and made the request and I was told 'no problem.' On the day we were to check in, I called again to confirm the request and let them know we would be checking in late. At this time, the gentleman I spoke to told me that with the type of room I booked, connected rooms were not available. This was disappointing because I wish this had been told to me when I called the first time to make the request. The gentleman assured me the rooms would be at least next to each other.
When I checked in, I confirmed with the young lady that the rooms were adjacent. She assured me that they were. However, when we arrived at our rooms, they were caddy-corner from each other. By this time, the hotel was unable to accommodate us efficiently. This was disappointing considering I spoke to 3 people and none of them were able to aptly take care of my request. One of the managers offered additional points so not exactly what I wanted, but ok.
Then, I found out one of the girls in my room was sick and so I called the front desk to request a cot so I would not get sick. The front desk told me they were unable to provide cots due to San Diego fire code. Understandable. But they did promise to send extra bedding so that I could sleep on the floor. We were out when these were delivered. However, when we got back, I was disappointed to find that they had only left 1 simple blanket. How was I to make a decent bed out of 1 blanket? I think I ended up getting sick anyway from sleeping on the floor without enough covers. This just seemed like a lack of common sense from whoever brought the additional sheets. And since they knew I was already disappointed with the room setup, I wish they would have cared more about making sure nothing else went wrong.
I have stayed at this Westin before and the service was great that time. This time was very disappointing based on how many times I had to speak with someone about the different issues.
The amenities were great and of course the hotel is comfortable. Everyone was polite. I just wish concerns were addressed more efficiently and effectively.
July 7, 2014
Rated 3 out of 5 by lg06 Parking
$40 for parking? - not shown prior the arrival was not a pleasant surprize
June 16, 2014
Rated 2 out of 5 by Will34 Below Average Stay
The San Diego Westin Gaslamp charges $40 per day for parking. There's no alternative to this parking fee. We could have booked at a much nicer hotel if we'd known about this fee prior to booking.
Also the service was very slow. We called down for extra coffee pods on a Saturday morning and it took them about 1hr. Oh and they brought decaf.
Nice premises, pool, and great location. However bad service and cheap amenities (uncomfortable bed/mattress, pillows, toilet paper, shampoo / conditioner) outweigh what could be a great hotel.
July 1, 2014
Rated 3 out of 5 by may77 This hotel's service was disappointing.
Accepted hotel's offer to "go green" which I thought meant that linens would be re-used. Didn't know that I also would not have in-room coffee, tea, cups, napkins, bath soap, shampoo,etc. replensihed. I received no housekeeping visits during my stay. Also, staff was not very responsive when I asked to receive more of these items. Had to make repeated requests before I received service.
July 4, 2014
Rated 5 out of 5 by Dan04 REVIEW
This hotel met all our expectations!!!
July 3, 2014
Rated 5 out of 5 by cherzie Go Green! Stay Fit!
One of the best features of this hotel it's it's promotion for going green and staying fit during your stay. These two programs have definitely made my stay much more enjoyable and gave me an overall great impression of the Westin. Not to mention that the the entire hotel is gorgeous and comfy. Not too grandeur like some of the others around the area, but luxurious enough and not overwhelming. The staffs are very pleasant, makes me feel welcomed and helpful to many of my questions/requests. I stayed for 6 nights for a conference at the convention center, quite enjoyed the walk through gaslamp quarter with the southern california sun and breeze!
June 3, 2014