Rated 3 out of 5 by miesp73 THE BATH
I was at this hotel from october 24-30. The location is exceptional, and of course the building is a piece of history in San Francisco. But the room is average with any other hotel at the same or even lowest category. But especially the bath is really bad. The toilet is old and with marks that show that. If you want to take a shower you must be prepared to feel cold and hot water in seconds, the water temperature change every few seconds, and when you think that is right change again. Other think that i feel that you can do is give to your guest free wifi in the rooms 15 USD per day is so much. Thanks
October 31, 2014
Rated 5 out of 5 by AlicenEd Elegant and friendly
Service is utmost for us, and we were not disappointed. From the moment of our arrival, we were impressed with the friendliness and helpfulness of all staff. They should be commended!
November 17, 2014
Rated 5 out of 5 by Jimc71 Great
Great room. Great staff. Great overall.
November 16, 2014
Rated 1 out of 5 by Giants14 Check
Our bed had dried urine covering the center. I was covered by a clean pad but the odor was obvious!
November 16, 2014
Rated 4 out of 5 by NYYanks527 Great Choice for the City
Here on business and the stay was great. Good recognition for Platinum level, including an upgrade to a Suite. The location is very convenient and it is a perfect place for food and fun.
November 15, 2014
Rated 1 out of 5 by laura6115 Horrible Experience
I just recently stayed at the Westin St. Francis. Upon arrival we were quite impressed with the lobby and the attentiveness of Ms. Alvarez. Unfortunately it was all downhill from that point on. The desk attendant was very pleasant but was not informative at all, nor did anyone ask us if we would like any help with our luggage. We were sent basically on our own to find our room. The room was awful. It was very small and smelled extremely MUSTY !! We were offered another room that wasn��t much better and the guest on the floor were extremely noisy. The air conditioning unit was very loud, and the water pressure was lousy. At one point Security had to be called because of all the yelling and door slamming that was going on at 3:00 am. We were charged 76.00 for the snack bar, which wasn’t used. No one told us that it was based on a sensor so that if you even opened the door and looked at something you were automatically charged. I called and spoke to Fly and he was willing to adjust the charges but was extremely rude. I did not expect this kind of treatment at those prices. They need to update their rooms and clean them up.!!
November 2, 2014
Rated 5 out of 5 by Bill051 Great Location
The hotel is located at Union Square, We were able to walk to shopping and dining, and all the main tourist sites are only blocks away. The Cable Car runs directly in front of the hotel. The hotel was exceptionally clean and the staff was first class. We stayed in the tower on the 22nd floor and had a great view. The room was luxurious, spacious, and very comfortable. We will definitely stay there again.
November 12, 2014
Rated 3 out of 5 by Ojaibilly Not great
I checked in on a Monday, second stay this year, another pending next month. I was slated for a substandard room on 8th floor, eventually got a very average room on 28 w/ no king bed. Front desk was not helpful, had to ask for Platinum amenity and got push back when I requested late checkout. Was told hotel full which doesn't make sense given low rate I paid; just didn't hVe it in me to fight it out. Not great for Platinum service.
November 12, 2014