Rated 3.6 out of 5 by 1256
Rated 5 out of 5 by WestCoastStay Westin San Fran Union Sq
Great Hotel - will stay here every time I visit SF.
November 24, 2014
Rated 4 out of 5 by Abigailcat Recent visit
Toilets very noisy in room and adjacent rooms. Our room itself was very nice - just the right size. Elevators were terrific. The Clock Bar on main floor is too small and too loud. Concierge (Raymond) was extremely helpful. Oak Room and Bourbon Steak House were excellent. Love the history of the place and all the photos and write ups about the past events. And the location can't be beat. We'll come again.
November 21, 2014
Rated 3 out of 5 by miesp73 THE BATH
I was at this hotel from october 24-30. The location is exceptional, and of course the building is a piece of history in San Francisco. But the room is average with any other hotel at the same or even lowest category. But especially the bath is really bad. The toilet is old and with marks that show that. If you want to take a shower you must be prepared to feel cold and hot water in seconds, the water temperature change every few seconds, and when you think that is right change again. Other think that i feel that you can do is give to your guest free wifi in the rooms 15 USD per day is so much. Thanks
October 31, 2014
Rated 5 out of 5 by AlicenEd Elegant and friendly
Service is utmost for us, and we were not disappointed. From the moment of our arrival, we were impressed with the friendliness and helpfulness of all staff. They should be commended!
November 17, 2014
Rated 5 out of 5 by Jimc71 Great
Great room. Great staff. Great overall.
November 16, 2014
Rated 1 out of 5 by laura6115 Horrible Experience
I just recently stayed at the Westin St. Francis. Upon arrival we were quite impressed with the lobby and the attentiveness of Ms. Alvarez. Unfortunately it was all downhill from that point on. The desk attendant was very pleasant but was not informative at all, nor did anyone ask us if we would like any help with our luggage. We were sent basically on our own to find our room. The room was awful. It was very small and smelled extremely MUSTY !! We were offered another room that wasn’t much better and the guest on the floor were extremely noisy. The air conditioning unit was very loud, and the water pressure was lousy. At one point Security had to be called because of all the yelling and door slamming that was going on at 3:00 am. We were charged 76.00 for the snack bar, which wasn’t used. No one told us that it was based on a sensor so that if you even opened the door and looked at something you were automatically charged. I called and spoke to Fly and he was willing to adjust the charges but was extremely rude. I did not expect this kind of treatment at those prices. They need to update their rooms and clean them up.!!
November 2, 2014
Rated 1 out of 5 by Giants14 Check
Our bed had dried urine covering the center. I was covered by a clean pad but the odor was obvious!
November 16, 2014
Rated 5 out of 5 by alvarez93 Exceptional Hotel with great service
I truly enjoyed my stay. We took a few minutes to check in but after that my whole stay was smooth and definitely will be going back. Adam at the front desk checked us in and he gave us an exceptional service and great attitude and 1pm check out with out having to ask which was lovely.He showed us were all the restaurants were in the property and gave me my 50% discount card for coming from another property. My room was spotless. I loved our view from the 30th floor that Adam gave us as an upgrade in the tower building. Definitely will be going back for another mini getaway. I will definitely recommend The Westin St.Francis to family and friends.
November 2, 2014