Rated 5 out of 5 by gms08 My home away from home!
The Westin St. Francis has turned into my home away from home! I travel to SF for work on a weekly basis, and have stayed at numerous other hotels in the downtown area. I have finally found the hotel that meets all of my needs and goes above and beyond.
The hotel itself is quite large with two buildings; Landmark and Tower. I prefer to stay in the Tower but have no problem staying in the historic Landmark portion. Both have a great atmosphere, friendly staff and housekeeping, and great access to all of the essential downtown locations.
The front desk staff always greets me with a smile. I have never had a bad experience with any employee of this hotel! Even when booking a room online 5 minutes prior to my check in (at 12am nonetheless), they were there to quickly check me in without issue.
The newly renovated rooms are beautiful and offer many comforts of home. The bed is unbelievable, and the in room dining menu is filled with delicious and healthy options.
I highly recommend this hotel and will continue to call it home!
December 7, 2014
Rated 5 out of 5 by SSNew30 Excellent Experience
My husband and I enjoyed our two nights at the Westin St. Francis very much. Excellent location, wonderful staff, and very comfortable room. Will definitely stay again next time in San Francisco.
November 29, 2014
Rated 5 out of 5 by Jay20 Almost move to another hotel because of my treatment
I was disappointed when thay change my room asignment from the tower to the old part of the hotel (Room1272) The room was so small you could hardly move around. All though my reservation was make for the tower which they say was available. I was very up set when I couild not get help from any of the staff members
December 1, 2014
Rated 5 out of 5 by Guy30 Great stay! Will be back!
- staff was quite generous and attentive (also promptly removed movie charges after some the movies we ordered stopped working)
- great suite upgrade upon checkin (on Tower side)
- rooms were clean and big
November 30, 2014
Rated 3 out of 5 by miesp73 THE BATH
I was at this hotel from october 24-30. The location is exceptional, and of course the building is a piece of history in San Francisco. But the room is average with any other hotel at the same or even lowest category. But especially the bath is really bad. The toilet is old and with marks that show that. If you want to take a shower you must be prepared to feel cold and hot water in seconds, the water temperature change every few seconds, and when you think that is right change again. Other think that i feel that you can do is give to your guest free wifi in the rooms 15 USD per day is so much. Thanks
October 31, 2014
Rated 1 out of 5 by Bradys2008 Our worst experience yet with this Hotel
It was a wedding anniversary so we decided to slurge and use 16k of our points to stay at the Westin St Francis in Union Square. When we first checked in we were given a room that smelled of mold so we asked for a new room. Then when we got to the new room, the key didn't work. This whole fiasco took just under an hour to get into our room. We had the prime rib at the Oak Room and was disappointed at how much fat was on the meat. We expected better from the hotel of what we thought was higher calibur. When we went to check out the person at the desk was begining to ask us about our experience but then said "oh, your here on points". That was unprofessional and surprising. We've always liked staying here so we'll probably stay one more time. If the next visit is anything like our last visit, we'll never go back!
April 14, 2014
Rated 4 out of 5 by IRELANDSMAN REFURBISHED ROOMS
I first came here in the 1970s and today many years on the entrance hall is still dreary and dull and uninviting.
So many GMs have been in this hotel and nothing has been done to brighten the welcome.
The bedrooms have been refurbished and look fresh and pleasant..
The new lifts are creating issues for many people-unsure of what to do.
I was welcomed by a most pleasant young lady Yvonne from Nicaraqua making you feel a valued client of Starwood.
The hotel has a most pleasant location on UNION SQUARE-and overlooks the ice rink-when winter approaches with great upmarket shopping nearby.
The OAK ROOM--yesterdays world style restaurant appears to have very special menus but i did not have time to visit on this trip.
Sadly at 02h work started on the road outside the hotel which must have awakened many.
I look forward to returning.
November 25, 2014
Rated 1 out of 5 by Heidi Horrendous
Upon arrival, our room was not clean and disheveled. We requested another room but could not be acomodated until the next day. The following evening we called security because someone was knocking on our door and running away. Instead of someone helping us, we got screamed at over the phone and two large security men came to our door. I believe we were flagged as trouble makers since the night before we complained of our untidy room. We were lied to repeatedly and not treated like guests but like second hand citizens. I am an SPG member and I think the way I was treated was a disgrace. I will not recommend this hotel to anyone, ever, and overall will question staying at any Westin.
May 7, 2013