Rated 3.6 out of 5 by 1313
Rated 1 out of 5 by SepMay82015 Not up to par with other SPG category 5 properties
Not a great experience. Does not recognize frequent SPG guests. Old style lobby and building. Would not stay here next time.
May 9, 2015
Rated 5 out of 5 by Eagleflight Thank you
Thank you, as always, all hotel staff was very nice and accomodating.
May 4, 2015
Rated 5 out of 5 by LAF123 Small room but clean and comfortable
The room I had was small but clean and comfortable which is what I care about most. They location was great for me, a short uber ride to the Golden Gate and a walkable distance from the Ferry Building Marketplace. The cable cars run up and down Powell St right in front of the hotel. If you are staying for a meeting, the conference rooms are nice and food/refreshments are decent and plenty. If you are lucky enough to have dinner in the Alexandra's room, you will be taken away by the beauty of the room and the AMAZING views! We were fortunate enough to see the sunset over the Golden Gate Bridge.
April 27, 2015
Rated 4 out of 5 by Slaws96 The customer service was great.
The location of the hotel allowed you to experience the shopping, financial and tourists districts.
April 16, 2015
Rated 2 out of 5 by wisper nice location
Great location, staff friendly. The room was old and smelled bad (moldy & musty). they never came to clean inbetween nights or refresh towels. I did request more towels and they brought quickly
April 13, 2015
Rated 4 out of 5 by Groznik Well located
Stayed in the old wing in a huge airy room on the corner of Powell and Geary. Comfortable with character. Great location.
April 12, 2015
Rated 2 out of 5 by Adrienne2015 This hotel is in need of renovaton
The carpet needs to be replaced in the guest rooms. It should be painted as well. The room smelled stale and musty. The bed had a divot in it- one side was more comfortable than the other- the mattress seemed old and in need of replacement. For almost $200 a night WiFi should be free.
The concierge- Chrissy K was rude and seemed annoyed by my asking for her help.
Overall poor experience. Will never return.
April 8, 2015