Rated 5 out of 5 Horrible turned wonderful quickly
IWe checked in and went to our room and freaked out. We had a view of a block wall. Quickly went back to the front desk and explained there must be a mistake as I reserved a room with a view of Union Square. I was in shock...He checked my reservation and I had booked a room with a view of Union Square but said they had upgraded me ( to the room with a block wall view).We belong to the SPG rewards. I still don't understand how that would be an upgrade. We ended up with room 333 which exceded my expectations...Had a wonderful view and spacious room and a very enjoyable stay...
April 14, 2014
Rated 3 out of 5 by SDS716 Usually a great hotel, disappointed this stay
I usually love this hotel, but I had a few let downs this stay. First, at check in, I had remind the woman that I wanted to take points as my gold "gift". She didn't acknowledge my status, as they usually do. The room was fine - but when I got out of the shower and the bathroom was steamy, I noticed writing on the mirror - a message clearly from the previous guests (or maybe older) "I love you, hope your shower is great! Have a great day!" That to me means that no one washed the mirrors in between visits... which always leaves me to wonder what else went without washing. Before I left for the day, I requested extra towels be left in the room, as I had more people joining us - and that never happened. And finally, we had a room service dish that we left in our room overnight - it was empty. Instead of housekeeping removing it the next day, they just left it. So when we returned to our room that afternoon, it was still there - and gross.
None of this would stop me from staying there again, because I usually have a great experience, but this time it was not the best.
April 8, 2014
Rated 1 out of 5 by Macelder regrettable experience
Expected better from a hotel of this history and reputation. On check-in, I regretted finding wet towels hanging in the bathroom, used soap in the soap dish, unemptied wastebasket, etc.
April 8, 2014
Rated 1 out of 5 by benjoe22 This hotel is not sound proof, NOISY
You get all the noise you can imagine staying here. No doubt the design of this hotel looks really beautiful and posh, their windows and walls are like paper thin. You can hear the traffic from 9th floor, you can hear their conversion if someone is talking in the hallway or in the room next door, and your room shakes when someone closes the door, which usually result in a slam. Impossible to sleep in peace. Wifi in the corner room is also so weak that my laptop cannot connect to it, and my iphone cannot detect the signals at all, IT help desk then "suggests" that it is due to your devices problem. I end up having to turn on my roaming because there's no way to use their wifi. They dont serve complimentary water in the room too, not even for SPG members. Shocking.
April 13, 2014
Rated 4 out of 5 by Jax22 Great Room Renovations
The rooms have been beautifully renovated but missing a few things. Night stands had fake drawers, missing robes and no water or honor mini bars.
April 14, 2014
Rated 3 out of 5 by Ray7357 Posh, but nickle-dimes you
I liked the room and the look of the hotel, but they use every chance to tag on charges, such as:
$15/day for wifi. The funny thing is there is free wifi outside the hotel, provided by the city.
My daughter got the buffet ($28). It came with juice and coffee. When I asked if I could use her coffee, I was told no and had to pay $5 for a cup. Not even a cafe or latte!
Forget about any fee breakfast, or manager's reception.
On another note, there is little space in the lobby to sit. We were visiting from out of town, and met up with inlaws, and ended up having to sit on the steps or by the elevator.
April 7, 2014
Rated 5 out of 5 by Alex9573 Classic Hotel with Newer Amenities
The classic look of the hotel in main tower and new tower view were a perfect match.
March 31, 2014
Rated 5 out of 5 by con123 The staff was very friendly
The hotel staff was very helpful and friendly. Our room was a great size and clean. Recommend this hotel to everyone.
March 30, 2014