The Westin St. Francis San Francisco on Union Square

  • 335 Powell Street
  • San Francisco,
  • California
  • 94102
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.6 out of 5 by 1361 reviewers.
Rated 3 out of 5 by Average stay, disappointed with room. Overall pretty hotel in a great part of the city. I used Platinum Suite Nights to upgrade my room. I was extremely disappointed with the room. Out dated and nothing great about it. Basically a normal room withy another regular room attached to it. I definitely would not have used my upgrade had I know this. May 3, 2014
Rated 5 out of 5 by Great Hotel Nice location and close to the action. The staff was very friendly and help with directions whenever needed. May 2, 2014
Rated 5 out of 5 by Excellent location to enjoy San Francisco The St.Francis is located in the heart of San Francisco at Union Square. Perfect for shopping and close to fantastic restaurants. The hotel has wonderful rooms the beds are to die for! The service is excellent. Everyone is very helpful for every need you require. May 1, 2014
Rated 5 out of 5 by restaurants very good to excellent for hotel food May 1, 2014
Rated 5 out of 5 by Wonderful place to stay in SF! My husband and I celebrated my Bday in SF for 5 nights. We really loved the location, the ambiance, the historical aspect of this hotel. It is an older hotel, but very charming. We had a single queen room, got upgraded to a bigger room with two double beds. Due to dogs barking for hours, upon my calling the front desk, they took care of us right away, upgraded us to a larger queen double room. The beds are comfy, the room was very clean, the hotel staff were wonderful. From the bell hop the second we stepped out of our car, to the front desk clerks, the maids said hello every time we passed them, to the bell hop ensuring we had a taxi when we exited the premises. Everyone was very attentive, that I was very impressed with. The management at this hotel have really trained their personnel well. We've stayed at tons of hotels and resorts, this hotel has the best staff. I requested a Micro and refrigerator, within 5 minutes of going to our room, they brought it up to us. April 30, 2014
Rated 4 out of 5 by Wonderful historic building The building is beautiful and in the heart of Union Square. Easily walkable to many interesting restaurants or shops. That said, it's also a very busy lobby. I dined in room to get some privacy. I'm not sure it's a great place for business, as the internet can be spotty and the business center is basically a copy room. April 28, 2014
Rated 5 out of 5 by Good Stuff at St. Francis Although a very brief (one night) stay, it was quite enjoyable. Room was great, bed was extremely comfortable. Oak Room bar was lovely! April 28, 2014
Rated 5 out of 5 by Great experience Wonderful experience, thanks for making our special celebration so fantastic. April 26, 2014
Rated 4 out of 5 by This hotel is in a great location. This hotel is in the heart of Union Square. It is the perfect location to get around the city. We also greatly appreciated the fact that the hotel gave us a late check out time of 4:00 PM. That was extremely helpful as we had a late flight. April 26, 2014
Rated 1 out of 5 by terrible Service and bad rooms This is the worst service and room I have ever had staying at a Starwood hotel and the least responsive staff April 25, 2014
Rated 4 out of 5 by Patience - Upgrades coming slowly As a long time weekly guest of the hotel, I can see the progress that is being made at the St Francis. The newly renovated rooms in the tower are a great upgrade. I am appreciating the fresh clean look. The historic building is beautiful but has a persistent odour of mustiness that no open window breeze can refresh anymore. The rugs simply need to go ! The plumbing needs to be upgraded to repair the back-flush fumes issue. The cleaning service seems to be perpetually behind, however. I have been asked several times to wait hours after attempting to check-in . Recently I came back to the hotel after 7pm and the room was still not "put together" with the bed sheets left lying on the floor. That's not good service. The buffet breakfast at the Oak Room is pleasant but has not changed in any way in 2 years. The consistency is impressive and the service excellent but I stopped breakfasting there out of sheer boredom. April 25, 2014
Rated 5 out of 5 by Amazing location - Fabulous Hotel! We had a wonderful stay here and perhaps the most incredible surprise was the restaurant! Actually BOTH restaurants! Amazing food and wonderful staff in both. Hotel offers great location to everyplace you want to be and a great value! April 25, 2014
Rated 4 out of 5 by Stately quality Walking into the lobby of this hotel and I immediately felt the classic qualities of the hotel. The lobby is beautiful and there are plenty of staff members each willing and able to help or direct you to the any help that you may need. The hotel has recent renovated many if not all of their rooms. The renovation solves the problem of having outlets near the bed, though the reduction in dresser space makes unpacking. Negatives: The in-room wi-fi is not reliable. The hotel's casual dining option is lacking, but there are sufficient alternatives nearby. There is no pool. April 25, 2014
Rated 5 out of 5 by Great location. Great service. I have been in many Westin hotels in North America, Canadia and APAC and this is by far the best I've stayed in. Check-in and check-out are hassle-free. The hotel has many entrances and exits. It is located strategically in the heart of SF where great shopping and must-see sights abound. The staff is very very good. Concierge is top-notch. Consider their advice when you need to go around SF and California in general. Bell service is very efficient. Only compliant is free water was not given automatically throughout the trip. I hope housekeeping can provide the free bottles without having to ask them all the time. April 24, 2014
Rated 3 out of 5 by Disappointed I booked a "grand deluxe tower" room with a city view for a 3 night weekend stay. I advised the hotel I would be arriving late at night. Upon arriving, I was given a grand deluxe room in the "landmark" (old) building, which was large, but on the sixth floor, with little city view, and also noisy due to street noise and voices in an adjacent room, with too much flashing light from Union Square intruding through the curtains, which are difficult to close adequately. The bathroom was small. The registration clerk did not explain the reason for the room change. SPG guests, and guests generally, should not be treated this way. April 24, 2014
Rated 5 out of 5 by Great Location and Comfort Westin St. Francis is located directly across the street from Union Square. It's great for shopping and really close to all the public trans on Market. The comfort of the hotel is also fantastic. I will definitely be staying here again. April 22, 2014
Rated 4 out of 5 by Okay Stay LOCAT ION, LOCATION, LOCATION. April 22, 2014
Rated 2 out of 5 by Repeated Disappointment Terribly long line for check in. Told they were doing their best. After very long wait room category was incorrect but we were told the hotel was overbooked. We were also told that the room was renovated and better windows were put in to lower the outside noise level. This was clearly not true as the noise level was quite high and the windows were quite old. We were sent an inexpensive bottle of wine to soothe us but it arrived very late after about an hour. The maid service was poor and the bed linen was not changed daily. We have a grandchild in SF and will be going there often. There are so many hotels that thebservice is making it very difficult to remain loyal to this hotel. April 22, 2014
Rated 3 out of 5 by Bad nights sleep Even though the room was recently refurbished the beds were hard as a rock and air conditioning system was way too noisy. April 21, 2014
Rated 4 out of 5 by This is a good hotel The food needs a lot of improvement. They didn't even have a simple Cheeseburger or Pancakes. It was very sad. April 21, 2014
Rated 5 out of 5 by A fabulous hotel! I just loved everything about the Westin St. Francis: from customer service, food, location... It was above and beyond our expectation. Special Thanks to Danka at the Concierge desk who gave us great tips what to see in San Francisco and booked a dinner for us in a great restaurant. Thanks to the whole team Westin St. Francis!!! You made my stay amazing! April 21, 2014
Rated 5 out of 5 by Great location, good service I stayed one night using points and cash option. I am a Platinum member and I was upgraded to a Junior Suite using one of my certificates. It was a classic room in the old part of the hotel - high ceilings. It was very quiet and I had a good night's sleep. Friendly and quick checking. Nothing to complain about here. April 20, 2014
Rated 4 out of 5 by Not a good experience this time. We were on a mini vacation without children. We purchased a suite and were placed between 2 families with young children. All night long I had to listen to crying children in the adjacent rooms as the walls are very thin. Not worth the $205/night that we spent. You need to have a wing or a floor for adults only. I now have to reluctantly pay an expensive bill for an experience I didn't enjoy. April 20, 2014
Rated 5 out of 5 by The Tower Rooms My first stay was not in the Tower it was in a regular room wihich was comfortable and very clean. The Tower rooms was "GREAT". I felt as though I was in a suite, everything was to my liking. It was very comfortable and clean. April 20, 2014
Rated 3 out of 5 by Over-priced for what we got Very small room that was dark since the only window looked out towards another window that was only about 20ft away. We paid £245 for two of us but with taxes and car parking at $53 per night, two nights cost us a staggering $790! Frankly this is over priced. Food was also expensive (breakfast $32 each). Location is excellent for shopping and cable car rides (stops outside the door). I will be back in SF in two weeks but will not stay here due to the cost. April 19, 2014
Rated 5 out of 5 by Great Family Experience This place exceeded our expectations. We had a room with 2 queens and a cot for my family of 4. Great location and the staff was really impressive. Close to SUB Station and Cabs waiting outside. Hallway at night gets a little noisy with an echo but after the first night it was not a problem. A fan / white noise machine would fix that! Stayed 4 nights and really enjoyed San Francisco. April 19, 2014
Rated 4 out of 5 by Great location The hotel is located in a prime spot for shopping in Union Sq. I'd suggest researching local restaurants and bars before you make the trip. The concierge wasn't too helpful when we asked about "must see" locations and restaurants but it is a really gorgeous hotel. April 16, 2014
Rated 5 out of 5 by Fantastic Stay Stayed here 2 nights with my family on a northern CA vacation. Everything was great, including staff providing amenities when i misplaced my toiletries bag. April 16, 2014
Rated 5 out of 5 by Bourbon Steak Manager I've stayed at this property probably a dozen times over the past 10 years and when i was here over Xmas, I had dinner at the Bourbon Steak for the first time. It was honestly one of the worst meals I've ever had. My steak was over-cooked and nearly flavorless. The lobster was tiny and boiled to death. I've been staying at the SPG properties for many years and simply had much higher expectations. I brought this to the attention of the server and the manager (Karen). They promptly offered a newly prepared steak (nicely done) and since I wasn't in the mood to try the lobster again, she simply removed it from my bill. Over all, they did ALL of the right things to make it right. I decided to give it another try this evening and they nailed it! Service/food was EXCELLENT! I stopped Karen on my way out to thank her for making things right when I was here over Xmas and let her know I decided to give them another try. April 15, 2014
Rated 3 out of 5 by Room feels old, and items broken Friendly staff, but this place feels run down. The lamp by the bed is broken and the sink stopper is also broken. Called maintenance 3 hours ago, but no response yet. TV is oddly placed. Check In - how about more conspicuously placing the Starwood Preferred Guest sign? Waited 10 minutes in general line (really slow) only to later see the inconspicuous SPG sign. April 15, 2014
  • 2016-02-12 T06:17:29.489-06:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-14, bvpage2n
  • co_hasreviews, tv_1361, tr_1361
  • loc_en_US, sid_1010, prod, sort_default
<<prev 12 13 14 15 16 ... 47 next>>