Rated 1 out of 5 by Jenny2014 Very disappointed!
* Upon check-in, we had to wait in line for 20 ~ minutes to be serviced.
* The room was small, especially the bathroom
* The walls are paper thin so I heard a lot of noise in my room (moving furniture, vacuum, etc) even that was several doors from my room.
* The shower had no water pressure and took forever to get warm water
* the elevator close to my room was not working for two days.
* The smell of old carpet and drapes.
February 10, 2014
Rated 5 out of 5 by qtsoozy Comfort and Elegance at Union Square
My husband and I stayed here last weekend and loved it. The rooms were newly renovated and spacious. The mattress was very firm and comfortable. The shower had great water pressure and even the blow dryer was top notch. It is the little things that make your stay! It would have been nice if they had a sound dock, but everything else was wonderful. Very friendly staff and the location is walking distance to some of the best shopping, restaurants and China Town.
February 24, 2014
Rated 2 out of 5 by BizTraveler48 This Hotel needs many Upgrades
Low lights of my recent stay in the Traditional Section of the hotel at a special rate of $299 per night include:
- 5 minutes (timed) for hot water in the shower and close to 10 minutes in the hand basin
- carpeting stained and in need to replacement
- In room Wi-Fi Premium download ($16.95 per day) so slow that it was unusable
- no restaurants that have breakfast service
- Porters were highly effective and friendly
February 7, 2014
Rated 4 out of 5 by alikingdom Was little disappointed
I have stayed at this hotel in the past and was very pleased. However, the last stay was little disappointing. The room did not have good sound insulation and I could hear other doors closing with big bang till very late in the night. I could also hear bathroom usage noise from other guests too.
February 8, 2014
Rated 3 out of 5 by Joebhvghvfgvgh24 Extra night stay trouble
I stayed 3 nights from 2/17 to 2/20. My flight was at 10:30 pm on Thursday so I asked there was a room available so I could use my room until 8 pm before leaving. I was told there was a room available but that the rate would be increased. I was staying with a group of 30 and they all were staying through Saturday. I was wiling to pay for a full night even though I was leaving at 8 pm but didn't understand the rate increase especially with a group of 30 that comes every 3 months.
February 21, 2014
Rated 1 out of 5 by Martin3 Disappointing
I was very much looking forward to my stay at this hotel. Situated on Union square and an iconic looking property, it gives the impression of a grand palace from the early 1900's. Unfortunately on the inside it looks as though it has received little attention since that times the decor is tired and grubby. The hotel rooms are depressing, in our room on the 3rd floor, the decor was stark, uninviting and completely inappropriate for such a room. I did not feel clean or comfortable in the room. Extremely disappointing.
February 18, 2014
Rated 3 out of 5 by cksn123 Air Con humming sound
Generally was okay except the old air conditioning unit that was humming non stop - sleep was affected. Similar observations on other rooms as well after i switched rooms. The only way was to switch off the air con unit - leaving the windows slightly open for natural ventilations.
February 22, 2014
Rated 3 out of 5 by HW74 Suite night awards
Very Disappointed with the way SPG handling the process of my suite awards !
February 21, 2014
Rated 3 out of 5 by Baldguy Disappointed
I was very disappointed with the serving staff in each of the two lobby bars. As a SPG I travel regularly and after having to go to the counter in order to place an order I was effectively ignored when I presented my drink coupon. My wife and I were not even approached to see if we wanted another round of drinks. The bar was not busy but the service was horrible. Similar poor service in the other lounge
February 18, 2014
Rated 2 out of 5 by Anna3383 Great historic hotel - horrible service
I traveled with a group of 7 women and was very excited to stay at such a famous hotel. The room was nice and it was beautiful. But the service was horrible. By far the WORST I have ever received at a hotel, let alone a Westin, in my life. Not only did they appear short staffed but they were rude and simple questions like "where should we eat" were answered with snide remarks. The worst came to room service. Not only did they forget to deliver food once but they were over an hour late another time. Also when we needed another room key, we had to wait 30 minutes because they had just one person working the front desk. We realized the Chinese New Year Parade was the same weekend but they should have been prepared with enough staff. All in all, for the price per night and for the expectations of a Westin hotel, we were very very disappointed with how we were treated.
February 18, 2014
Rated 1 out of 5 by Heidi Horrendous
Upon arrival, our room was not clean and disheveled. We requested another room but could not be acomodated until the next day. The following evening we called security because someone was knocking on our door and running away. Instead of someone helping us, we got screamed at over the phone and two large security men came to our door. I believe we were flagged as trouble makers since the night before we complained of our untidy room. We were lied to repeatedly and not treated like guests but like second hand citizens. I am an SPG member and I think the way I was treated was a disgrace. I will not recommend this hotel to anyone, ever, and overall will question staying at any Westin.
May 7, 2013
Rated 5 out of 5 by Jen73 mini vacation!!
We love heading over to SF from the east bay and being pampered for the weekend. Two nights at the St. Francis felt like we were on a relaxing vacation. The employees all make us feel like old friends.
We would never stay anywhere else when we get away to the city. We stay at the Westin St. Francis many times each year and we always receive fabulous service.
February 17, 2014
Rated 5 out of 5 by laj58 This hotel is in the heart of San Francisco
Best hotel ever with easy access from Geary and Powell Streets entrance. In the heart of San Francisco with spectacular views and in the mix of people, places, and transportation. The Cable Car is right in front of this hotel. Enjoy!
February 17, 2014
Rated 2 out of 5 by Yea52 Old and tired
The rooms in the historic part of the hotel are old and tired. Musty smell. Dirty carpets. Darkish hallways. Not at all what you would expect from a Westin. Plus a whopping $53 a day for valet parking. There are too many other excellent hotels in San Francisco to ever stay here again.
February 16, 2014
Rated 4 out of 5 by Luther A great traditional hotel
The most important item in a hotel room is a comfortable bed. The beds here are extremely comfortable. The second-most important item is a working shower with good water pressure and nozzles. Here again, the hotel succeeds. Next is overall comfort and the hotel meets expectations, with a good table for the laptop. Finally, staff attentiveness and courtesy are important, and here they are outstanding.
February 14, 2014
Rated 3 out of 5 by kenny4 Could be better maintained
The hallways looked like they were not cleaned everyday. Litter and debris remained in same spot in hallway for greater than 24-48 hours.
January 26, 2014
Rated 5 out of 5 by LordH Very nice stay near the center of everyting
The room was clean and spacious with a nice view. Both the checkin/checkout staff were very nice and welcoming. The cleanliness of both public and private spaces was impeccable.
The management of this hotel is clearly doing a great job.
February 14, 2014
Rated 3 out of 5 by VeryGoodPointsStacey Historic Hotel in Heart of San Fran
I stayed in the Tower Building in an executive suite. I used 2 Starwood Suite Night Awards to ensure I would have a suite with a view of the bay for the 4th of July fireworks. The room was on the 23rd floor and did indeed have an amazing view of the city and bay. The rooms had huge bay windows that offered spectacular views from all sides. The room had a bedroom and living room connected by a door. The rooms were dated looking and in need of refurbishment. There was faded wall paper, scuffed base-boards and tired looking furnishings. The bathrooms were large and had a combine bathtub/shower surrounded by marble tile. It was nice that the suite had two bathrooms. In the living room, there was a desk, chaise lounge chair, and a pull down murphy bed. Both rooms had large screen TVs.
The rooms were good sized, but really needed to be updated and modernized with furnishings and decor.
My check-in experience as not smooth. I arrived after a long day of flight delays and at 8:30pm PST was ready for a quick dinner and some sleep. Upon checking in, I learned that the bedroom portion of my room was not ready I decided to store my bags and grab some dinner at Chef Michael Mina’s Bourbon Steakhouse - which was delish! After I ate, I made my way back to check-in and found that my room was ready. Upon arriving in my room, I had a message from the front desk manager apologizing for the delay and indicating that there was some mix-up and the room had actually been ready all along. In any case, I was just happy to be in the room.
Setting aside the unpleasant check-in experience- because those things happen, I am undecided as to if I would stay at the hotel again. While the location is great – I spent the day walking around Union Square and shopping – the hotel rooms are old and dated and in the end, I prefer a more modern and contemporary hotel. And there are so many SPG choices in San Fran. One thing that would draw me back would be Bourbon Steakhouse!
July 30, 2012
Rated 5 out of 5 by kwv8 OLD SCHOOL CHARM, COMFORT
This is a great hotel, very much in the "old school" category. Nice, big comfortable room, attentive staff, excellent room service and centrally located for an easy walk to and from all of my business appointments.
February 12, 2014
Rated 1 out of 5 by Robert350 Yikes...
This is not a nice property. I am amazed by the good reviews. The room I have been put in this evening is shabby, worn, and unkempt. This is a deluxe room in the tower on an upper floor. There is scuffed up wallpaper, substandard patching and painting in the bathroom, and not one piece of furniture is in good shape. Everything is scuffed up and does not feel quality. As a Platinum member I do expect more. I am disappointed. If this was the best room available at check in, and am afraid for what those without any status at all are getting. I ordered a steak from room service- it was overcooked and the room service attendant was surly and seemed put off that he had to deliver my order. If I did not just fly in on a very long flight I would leave this room (or this property completely.) Starwood: this is not a good representation of your brand.
March 28, 2012
Rated 4 out of 5 by ah7566 Hidden extras spoiled my experience
Whilst I accept a "bond" is authorised against the credit card:
* I think $100 per night is extreme,
* I was very annoyed that I received no prior warning that $100 per night would be authorised. For 6 nights, this was over $600 (for which I received no prior warning) and which maxed out my credit card for the remainder of the trip.
On my first night, I made 3 brief phone calls to Australia to let family know I had arrived. These phone calls totalled only several minutes, yet I was billed over $100! I realise hotel phone calls are charged at a premium, but these charges were obscene.
May 4, 2013
Rated 1 out of 5 by DaveBM Old and in need of renovations
I stayed at this hotel on a recent business trip. I have to say it was worst hotel room I have stayed in in years.First my room was the size of a shoe box and the bed just as small (even though I requested a King).
The walls are paper thin so I heard the TV in room next door until 2:30 in the morning. The shower had no water pressure and took forever to get warm water. I could go on and on but the bottom line is that this hotel is not worthy of the Westin name or the price they charge. Needless to say I will not recommend to any one.
February 1, 2014
Rated 5 out of 5 by JPC44 Memories
Had spent time over 20 years ago in the St. Francis with my wife and four very young daughters. We decided to see if our fun back then could be replicated. This time daughters, boyfriends, and us old folk were accommodated with a cluster of rooms for 4 days thru Christmas. It was a blast, and much of the wonderful experience was created by the St. Francis staff taking the time to make it that way. No small task with the frenetic pressures from scads of people like us looking for this same memorable occasion. A+ experience! JPC
December 28, 2013
Rated 3 out of 5 by businesstravel12345 Average experience; would stay again if necessary
I try to stay at Starwood properties every week, and this was my second stay at the Westin St. Francis this year. My last visit was not the most favorable experience, and this was an improvement. At the end of the day, though, I’d recommend looking into other hotels in the area. There are many to choose from that fall in the same category and similiar price point.
From the time I dropped my luggage off in the morning to check-in time late in the evening, the staff was very friendly. I also ordered room service one night, and that was very good.
My one big complaint/concern about this hotel is the overall cleanliness. Similar to the last time I stayed here, the ceiling vent was covered with large dust bunnies. For those with dust allergies, that can be a problem. The last time I stayed, they did a deep clean of the vent. I asked the receptionist at the front desk if she could have someone take a look at that, and I returned to the room that evening with the vent still covered. The next day, I asked again, but nothing was done. When you leave your hotel at 6am and return around 10pm, you don’t really have time to follow-up on your requests or to pack up and relocate to a different room, so I just stopped asking and stayed in the room. I did have allergy problems, and it was a little frustrating that nothing was done.
Overall, my stay was decent and the staff was generally very friendly; it was just a little disappointing that there was no follow-up to any of the requests, and also a little disconcerting that the room cleanliness isn’t the greatest.
December 10, 2013
Rated 1 out of 5 by etaropa Worst Stay Ever. Horrible.
Got to the hotel at 6.30pm, with the check in opened for my suite from 4pm. I was simply told that the room was not ready, but that they were cleaning it. "Why don't you hang around in the lobby and we're going to give you a... soda or something... " I told them to send it to my room once it was ready. Never happened. Got into the room to find a badly stained couch with a knife puncture in one of the pillows. My kid started to crawl on the floor, only to find pistachios, wine corks and beer caps under the furniture. Told them to send me a manager, he never made it up. They send 2 cleaning folks that asked what should they do about the couch... then they said they can't do anything about the stains... The last one showed up at 12.30 am with a vacuum cleaner! I simply sent him away as my kid and my wife were sleeping. 520 USD a night and I get this shoved down my throat. The attitude at front desk was horrible! The lady threw her hands on the sides when I mentioned I wanted to see a manager. She simply said "OF COURSE! DROP BY ANYTIME!". I got nothing but contempt and general lack of any trace of common sense. The cleaning manager shows in my room on the second day. He looks at me point blank and tells me "what can I do to make you happy". I said "please clean the room" and he replies "oh, that's obvious". No buddy, it's not given the condition I found the room in. I asked him to take away the couch, because he couldn't do anything about the stains and general poor condition of the furniture, which they did while we were out in town. Please stay away.
January 5, 2012
Rated 4 out of 5 by GregM44 San Fran Saint Francis
Great location, service and staff all excellent , however are rooms old, very small and basic. I would stay there again for sure based on the staff and location.
February 6, 2014
Rated 1 out of 5 by antonell Nice location but worst hotel experience
I was there for the new year's eve attending also the big party that happens in the hotel.
1) When I walked in to the room, there were party favors in the floor - the room had not been properly cleaned
2) At 7 o'clock in the morning there were extreme noise from the room next to mine were some drunk people were fighting. I called the frontend to complain but nothing ever happened. Nobody came upstairs from the hotel staff...
3) Early at the new year eve night, the hotel staff were very rude. I asked them to show me directions and they would tell me that the right ways to go to the reception is to leave outside the door and walk in the street.
January 4, 2012
Rated 4 out of 5 by mona11 good view and locations
generally it is a hotel with nice view and good location. The staff are helpful and good. But the cleaning lady is always making mistake. When we ask for cleaning, she forget to refill in the bathroom. the days we ask not to clean, she come in again and again. this is annoying. The telephone call is extremely expensive. I called three times short to LA, California and one times to NY. It totally charged me 130 dollers. But in the room phone, I did not see a clean explanation about the rate for calling (only said 110%, that it is..). I found the fee is ridiculously high. And I did not get a good explanation from the check out staff member.
April 10, 2013
Rated 1 out of 5 by Sturg Beautiful hotel, on the outside, but the rooms are sorely lacking
Coffee pot was not cleaned from previous guest. Remote control stopped working right after ordering pay per view movie. Couldnt stop or pause flick when food was delivered. In room meal was terrible. Can accept hot foods being lukewarm when ordering in but inedible food is unacceptable. Biggest complaint for my stay - the drapes would not stay closed. Kept popping open sbout 6 inches. Doesnt sound like much of a gap but try sleeping with the lights of the night streaming in and the SUN first thing in the AM. Do yourself a favor if you stay in this hotel. Bring clothespins for the drapes and don't order room service unless its a salad.
May 2, 2013
Rated 3 out of 5 by Williams33 Great location, tiny rooms
This hotel is in a great location in the middle of the downtown shopping area of San Francisco. The hotel itself is beautiful inside and out. There is a nice gym and good restaurants/bars. Unfortunately, the rooms are very disappointing. The room was barely bigger than the queen bed it held. The bathroom was large but a little old looking. The acoustics are also terrible. Not to get gross, but from the bed you can hear everything that's going on in the bathroom, I mean everything. I understand it's a hotel in an expensive city, but for what a night costs, I expect a little more comfort. I will stay somewhere else next time I'm in SF.
November 20, 2012