Rated 3 out of 5 by WarmSF Outside noise
Hotel was very nice inside and out with a very helpful staff. Two downsides however, half of the tv channels did not work and I was on the third floor and the noise coming from the street was extremely loud the entire night and morning.
March 20, 2013
Rated 2 out of 5 by CMA13 Didn't live up to Westin expectations.
We had to wait over 2 hours past check in time for our room to be ready.
I realize this is San Francisco, but overnight parking charges and the cost of a cup of coffee in the hotel lobby were ridiculous. Heating and air unit very noisy.
January 2, 2013
Rated 2 out of 5 by Sch9110 Rude staff
Staff is rude and apparently oblivious to not only the customer, but also their surroundings.
October 1, 2013
Rated 4 out of 5 by gator2013 Great location
Hotel room was fine. Great restaurant - Bourbon steak. Very nice hotel bar.
My only complaint was the poor breakfast service at the Oak Room.
September 15, 2013
Rated 1 out of 5 by Ronbow16 Awesome place for a anniversary stay
The overall stay was just incredible with specatular views and extremely comfortable. Our only blemish was the maid service knocked and asked us questions about our check out even though we had the Do Not Disturb sign up
June 26, 2013
Rated 3 out of 5 by Mark2013 Noisy Room
We had a room next to the lift shaft which made our stay extremely noisy . I would have expected a hotel of the Westin level to have covered off simple things like this .
Sound proving rooms next to noisy areas is relatively simple
February 9, 2013
Rated 3 out of 5 by NCChris2521 Union Square Side
The room was old, needed painting, old carpet, elevators didn't work well, cable went out over and over, bathroom needs painting, wallpaper. Do not like the new shower heads with the rain water. The old double heads were fantastic.
February 4, 2013
Rated 5 out of 5 by DavidO Great elevators and overall experience
Thanks for a great stay. The check in gentlman on crutches was professional and attentive. Room was very nice and provided all that was needed. Elevators were extremely responsive with 5-10 seconds! Thanks for a great experience.
April 9, 2013
Rated 5 out of 5 by FrequentTraveler1313 Location and Experience
Another great experience at the Westin St. Francis. This hotel is one of my favorite in San Francisco due to it's location and the wonderful experience that its staff provide.
August 26, 2013
Rated 2 out of 5 by ColdShower1 You have to do the basics first!
Check-in - OK
Gold Recognition - OK
Room Size - OK
Hot water for shower - 0.............
I dont care what the view is - how nice the people are or how big your room is - when you need hot water - you should get hot water......
December 17, 2012
Rated 5 out of 5 by ohgee98 It's wonderful to be back.
We love this hotel! We always have a wonderful time...this time our room was located in the original part of the hotel overlooking Union Square. A new standard has been established.
August 9, 2013
Rated 5 out of 5 by Yaya Joy at the front desk
When we were checking in it was chaos and the lines long, there was 1 person at the front desk and there a great many people angry...there was no one at the Gold and Platnium line until Joy came out to help, she saved the day!!
January 24, 2013
Rated 2 out of 5 by mattyguy Old Section is OLD
Don't stay in the old section -- the furniture is from the Eisenhower Admin days. The halls are wide but the room was spartan and old.
Heavenly bed was nice
Really -- for the same price pick the W, Palace or St Regis........
November 4, 2011
Rated 2 out of 5 by Ben2012 Disappointing experience
The rooms and hotel overall seems in dire need of a renovation, and the staff have a slightly snobbish attitude towards guests (even as a long-time platinum member).
Only saving grace is the excellent location of this hotel.
April 28, 2012
Rated 5 out of 5 by krma Excellent hotel!
This hotel is in an excellent location, has extremely comfortable beds and the staff is amazing! We also enjoyed relaxing in the lobby bar area after a long day of sightseeing.
August 20, 2013
Rated 3 out of 5 by Jose Conference stay
Great location, well trained staff, wonderful housekeeping. Rooms in old/historic wing are well kept but views are mostly of brick walls next door. Elevators are a major struggle, though signs indicate upgrades are coming.
March 20, 2013
Rated 1 out of 5 by BusyTraveler247 SPG MEMBERS BEWARE OF POOR SERVICE
This hotel has extremely small rooms that are poorly designed and uncomfortable. The bathroom door cannot open fully...you literally have to slide through a small opening and close the door to stand in the bathroom. You can lay in the bed and touch both walls on your left and right. After checking in, housekeeping barged in without knocking and disturbed us unexpectedly. And the absolute worst thing is definitely the service by the front desk staff. As an SPG platinum member, they made me feel very unwelcome. They claimed they couldn't change my room when I voiced concern with the room I received, yet many others were showing available online. Other staff in the hotel has also commented on the difficulty of the front desk staff saying "they rarely help and are rather difficult". When I complained of not being comfortable here (which was 5 minutes after check in) they refused to do anything to help...including not allowing me to cancel and move to another Westin hotel nearby where I could be much more satisfied. Overall, this property has extremely poor staff, poor attention to detail and is among the worst spg properties I have ever experienced. There is one positive - the bell staff is prompt, informed and a pleasure.
October 3, 2013
Rated 2 out of 5 by grandma A grand old dame is in need of a facelift
While the staff at the St. Francis is top-drawer the rooms even in the newer section are sorely in need of updating and refreshing. The rooms in the "historic" section need complete renovation.
Great location; but tired.
February 3, 2013
Rated 2 out of 5 by michael4321 No noise control
Hotel security could not control noise. Kids running in halls @ 3 AM. Terrible night, no sleep. Would not recommend this hotel when it has an event for young people going on. I stayed on 12/21 and had the worse stay ever.
December 25, 2012
Rated 1 out of 5 by traveler2027 Poor Customer Service
I was booked for a room on my honeymoon for 2 nights and showed up to the hotel to find out they didn't have the room type I booked available. They put us in a 2 double room with no apologies. Very poor customer service.
November 18, 2012
Rated 4 out of 5 by ClaudiaRay94526 Centrally located near Union Square
Great hotel to stay at - close to LOTS of shopping and sightseeing stuff.
September 29, 2013
Rated 5 out of 5 by bobbielee Historical St. Francis
It was a nightmare getting to the hotel. It took over 2 hours to get from the Presidio to the St. Francis. The hotel itself was as rated above. Had I been aware there would be a problem I would have planned differently.
November 27, 2012
Rated 3 out of 5 by zizi Location is good but the hotel needs renovation
Location was really good, the staff was very helpful but I was staying at the 3rd floor and the coridors were smelling very bad. Bath curtains also was very very bad looking.
August 15, 2013
Rated 1 out of 5 by Fudd55 staff dissapoints
bathroom counter broken, garbage in hallway, folio incorrect, no management available, message for manager on duty not returned, front dest unconcerned and indifferent. this properety indifferent to guest services
January 21, 2013
Rated 5 out of 5 by jaynezee Great location and excellent service
We are a family of five and we love our stay at the hotel. The rooms were large and clean, with comfortable beds. We used the concierge a lot and they were extremely helpful. We would recommend it any time!
May 20, 2013
Rated 3 out of 5 by mattydee2 Vomit
When I got into the room there was vomit on the floor. Still wet with some carpet cleaner over top of it. All nice and yellow. I called downstairs to say there was vomit on the floor and they didn't care. Awful!
February 22, 2012
Rated 4 out of 5 by Mso80 This hotel is well located
The rooms are great, very clean and staff very nice.
The only bad point is the quality of the wifi, very bad in the room, and impossible to connect in the lobby... It's a pity for this kind of hotel.
June 17, 2013
Rated 5 out of 5 by jimmycrackedcorn Conference stay
The staff was very courteous and friendly. The rooms were small, but well kept and very clean. Overall my stay in San Francisco at your facility was fantastic.
August 19, 2013
Rated 4 out of 5 by Ulises Excellent location
Excellent location. Room comfort very good. Bathroom can use some updating, but overall a good experience.
September 15, 2013
Rated 5 out of 5 by Grinch Fran-tastic!
Great getaway for mom and three 18 year old girls! Impressive, friendly, clean, safe. Cable car access to wharf, walking distance to Union Square, Market Street, Polk St. restaurants (loved Brenda's creole).
January 1, 2013