Rated 4 out of 5 by Juardell this hotel has a great location
I've staryed at the Westin St. Francis many times....the staff is always excellent as are the meeting facilities....the bathrooms are small....the bed is great...always a comfortable bed...
January 21, 2013
Rated 3 out of 5 by harry18 good location, but equipment needs updating
I had a bad night
Came home from New Years eve get-to-gether
After 2pm the airconditioner kept coming on with a big bang noise- very frequently all night, could not sleep.
Had a bad night
January 4, 2013
Rated 4 out of 5 by Miklos Great location
Overall, I am still satisfied with the hotel. I especially like the new screens in the lobby. The thing that I don't understand though is why my SPG points still have not been credited.
April 1, 2013
Rated 3 out of 5 by Hongkongphooeey Beautiful historic building
Superb location, lots to do and see.
Hotel has great history behind it and it is lovely to see the history being preserved.
Great service; all the staff so friendly and eager to assist.
November 16, 2012
Rated 4 out of 5 Overall experience was great!
comfort furniture, nice view, clean...
Only thing was that I have not gotten housekeeping for my stay at all.
Other than that, everything was great.
Also good to walk around the hotel.
June 16, 2013
Rated 4 out of 5 by diane oak room
I was very disappointed with dinner at the Oak Room. The service was extremely unprofessional. Considering the prices charged I expect much better.
Breakfast, however, was much better.
February 12, 2013
Rated 4 out of 5 by MPRC Lovely room
Lovely room, great check in. Westin problem - they can't understand how to have an allergy free room ready at check in. Even when I call ahead more than once. Every hotel. Every time.
February 11, 2013
Rated 5 out of 5 by LisaGirlNB Great experience
The staff at the hotel really make the experience amazing.
The hotel itself has everything to offer for any traveler plus a great location giving you access to the heart of the city.
February 4, 2013
Rated 1 out of 5 by RaptorF22 Poor Check-in Experience; Old, Tired Rooms!
This hotel needs its old and dated rooms refurbished!! The room carpets are old & stained. The rooms need painting, and the interior updated. Great SF location, but terrible rooms!!
March 24, 2013
Rated 5 out of 5 by AJTex26 Wonderful Hotel
Visited for our anniversary - received an upgraded room with the most fantastic view of the city. Coit Tower, Golden Gate Bridge, Nob Hill. Service was excellent, room was spotless.
February 25, 2013
Rated 5 out of 5 by krma Excellent hotel!
This hotel is in an excellent location, has extremely comfortable beds and the staff is amazing! We also enjoyed relaxing in the lobby bar area after a long day of sightseeing.
August 20, 2013
Rated 5 out of 5 by FrequentTraveler1313 Location and Experience
Another great experience at the Westin St. Francis. This hotel is one of my favorite in San Francisco due to it's location and the wonderful experience that its staff provide.
August 26, 2013
Rated 5 out of 5 by dbhouston Great Location
Check in and check out fast and easy. Food and beverages great. Expensive but comparable to other hotels in San Fransico, Union Square. Great location. Stayed in tower, great room.
January 4, 2013
Rated 5 out of 5 by stur room
I put in a request for a certain room and was delighted when i got that room. good job by staff...
December 16, 2013
Rated 3 out of 5 by zizi Location is good but the hotel needs renovation
Location was really good, the staff was very helpful but I was staying at the 3rd floor and the coridors were smelling very bad. Bath curtains also was very very bad looking.
August 15, 2013
Rated 3 out of 5 by jkb34 Just so so
Really expected an exceptional experience and found it to be mediocre. There was not enough staff on hand to handle the volume of people in the hotel during my stay.
September 30, 2013
Rated 1 out of 5 by glover1107 Do not waste your time at the Westin St. Francis
My family decided to get out of town for the weekend and stay in SF. The idea was good; however, the Westin St. Francis was not the location to choose. Just trying to find the parking garage was a challenge and required us to circle Union Square twice. To make matters worse, I’m a Starwood Gold member and am normally offered an upgrade but had to ask repeatedly to get any accommodation. Eventually they situated us in the main building, in what we considered a VERY old room; certainly not what you expect from the Westin brand. Believe it or not…our room overlooked an alley! The bed was not made; the comforter was simply folded up at the bottom of the bed. When we tried to leave for dinner and use the in-room safe, we found it was defective and inoperable. The in-room entertainment was not working and required us to have two (2) hotel engineers make a repair. Eventually the hotel gave us a $75.00 credit for the inconvenience (this covered the $50.00/night parking fee and $19.99 in room movie), but this trip did nothing for us except increase our stress level. We will not be frequenting this hotel EVER again.
November 23, 2011
Rated 5 out of 5 by HappyParents Great Wedding Venue
If your looking for a historic and beautiful wedding venue, The Westin St. Francis is the place. We had 100 guests and the St Francis Suite, Victors and Alexnadras were perfect
March 5, 2013
Rated 3 out of 5 by DavidSF Quite Disappointing
This hotel is not what it used to be or what it's purported to be. Staff, especially front desk, is unfriendly and not-service oriented.
A lot of other "misses" during my stay.
January 22, 2012
Rated 4 out of 5 by TapDogsDad Attended Dance Convention
The price is too high
I would recommend that the dance convention relocate to a more reasonably priced location. San Francisco is way overpriced.
What is SPG? a required entry
November 28, 2012
Rated 2 out of 5 by Palm1 Don't expect any favors.
I use a Starwood AmEx card because it is supposed to provide upgrades. That never happens at this hotel. Don't expect anything but the bare minimum here.
October 25, 2013
Rated 3 out of 5 by mcjawz Chaos in the lobby
We waited in line for 45 minutes just to check in with children running around yelling in the lobby and at least 100 people waiting in line. The SPG line was even longer and slower than the "regular" check in line! When we finally reached the desk, the employee who checked us in was friendly, but did not even acknowledge the fact that we'd been waiting in line for so long. A simple, "thank you so much for waiting", or an "I apologize for the wait" would've gone a long way. The room itself was smaller than expected but quiet and comfortable. We only stayed one night, and it was fine, but if you're staying for more than a few nights, I'd recommend finding a different hotel that will provide more space. We had paid for the ice skating package, but did not ever receive the tickets to the rink but when we went back down to ask them about it (thank goodness we went at 11pm, and there was no line this time) we were offered a credit towards the price of out room, which was nice. Overall, the location is great and it met our needs but it was more expensive than other hotels in the area and it left much to be desired.
December 26, 2012
Rated 5 out of 5 by yasisgas thank you westin st francis
Wow..... great hotel, great staff, great stay
Thank you all!
December 22, 2013
Rated 3 out of 5 by Grandmother Great location, wonderful ambience
Loved the location and the old hotel feel of rooms. Had some issues with housekeeping and maintenance in our room. Notified of problems so could be resolved for next guest.
July 5, 2012
Rated 4 out of 5 by lori1199 Wonderful Location, great service
This hotel is wonderfully located, has recently upgraded some lobby and bathroom features. Lovely welcome service. The parking, however, is $52+ per night (very expensive).
February 22, 2013
Rated 3 out of 5 by gkr13 small, loud and broken
was given a tiny room right next to the elevator shaft. the elevators were audible all night. the cable tv didn't work on one of the three nights during the stay
September 20, 2013
Rated 4 out of 5 by cakalack Great Westin in the City
Westin Union Square is historical and reminds us of how well old buildings and hotels were built. It adds a little romance to the SF weekend
November 6, 2013
Rated 4 out of 5 by Dgutzalenko Great customer service
After a desastrous first night, Max the front desk manager upgraded us to a better room and sent a bottle of wine for our troubles. Great profesionalism and great service
February 19, 2013
Rated 1 out of 5 by Minstrel Living on past glories
By reputation this is one of the great hotels of America. In fact it is tired, run-down, faded, has inadequate food/restaurant facilities, and the phones don't work.
May 25, 2013
Rated 4 out of 5 by TommySD Classic and classy hotel
Older, classic hotel in the ideal location in San Francisco. Always bustling. Beautifully decorated for Christmas. Attentive staff. Spacious rooms with great views.
January 2, 2013