The Westin St. Francis San Francisco on Union Square

  • 335 Powell Street
  • San Francisco,
  • California
  • 94102
  • United States
  • Map

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Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Rated 3.6 out of 5 by 1288 reviewers.
Rated 5 out of 5 by Hotel has great location and accessibility The room was large and facilities comfortable with excellent location. However, the night stand should have usable drawers. The bathroom size and the shower were excellent. Also, the view was great from the 20th fl. Excellent location and accessible to all forms of transportation. July 7, 2014
Rated 4 out of 5 by Good, but expensive extras Good hotel. Our room was small but comfortable. WiFi was way too expensive. Less bothersome, parking was also too expensive (we parked elsewhere). July 7, 2014
Rated 5 out of 5 by Great location Wonderful stay and great location in a fun city July 7, 2014
Rated 4 out of 5 by Lauren at the front desk made our visit so much more than we couldhave hoped..... July 6, 2014
Rated 1 out of 5 by Awful! At 6:30 pm our room still was not ready and we had to leave so as to make our dinner reservations without ever having the chance to freshen up. We had to leave our bags with the bell captain. Then when we returned to the hotel to have dessert, the bar in the Oak Room was out of the Port that I ordered and also out of Bailey's which my daughter ordered. When we spoke to the manager at the desk thar evening about our room he did nothing except apologize until my son reminded him of what he had spent for his room and that he was a platinum SPG member. Our family was greatly disappointed! July 5, 2014
Rated 4 out of 5 by Great location Great location to trolley, Uni0on Square and cab service. Easy walking distance to restaurants and many of the local attractions. Staff was very helpful. July 5, 2014
Rated 4 out of 5 by Location, Location, Location! Nice hotel and great location. I got an amazing upgrade. I loved my room. July 4, 2014
Rated 2 out of 5 by housekeeping I elected not to have the sheets and towels changed everyday. I did not understand that also meant the trash did not get emptied and the coffee was not replenished. There were not enough towels and the towels I received were old, thin and scratchy. Not what I would expect from un upscale hoel. July 3, 2014
Rated 2 out of 5 by Unsatisfied Received nothing I requested in regard to room. Smallest room I have ever stayed in at a quality hotel. No where to put clothes for wife and I, so for 5 days we lived out of our suitcase. Room was dark with no sunlight coming in due to view being the roof and building. It was somewhat depressing to be in our room. Was told hotel did not have a UPS drop by concierge desk, when in fact I found out later that you did. Love SF however we did not enjoy our stay at the hotel. July 3, 2014
Rated 5 out of 5 by Staff Make the Difference The St. Francis is at once both elegant and charming. I stayed in the "original" tower and just loved the soaring "hall" effect of the reception area with it's high ceiling and beautiful marble columns. None of this compared, however, to the excellent staff, from reception, to concierge, to coffee bar to Clock Bar. Every single person was laser-focused on what I needed and how they could exceed my expectations. I don't require this kind of attention, but I couldn't have been happier! July 3, 2014
Rated 5 out of 5 by stellar room We arrived early for a special day (35th wedding anniversary) at same hotel as first night of marriage. The hotel provided a special room, sent complimentary champagne and was very accommodating. July 2, 2014
Rated 5 out of 5 by beautiful historic hotel worth every penny! Once again had a fab stay at the beautiful Westin St. Francis located in Union Square. So easy to get around from this location, and so much to enjoy right out the front door. Staff always wonderful, hotel amazing! July 2, 2014
Rated 5 out of 5 by Ideal location Steps out the door of the St. Francis and you are in close proximity to most major attractions. The cable cars pass directly in front of the hotel and you are two blocks from street cars and the BART station. Perfect for touring . July 2, 2014
Rated 4 out of 5 by Located Downtown Beds were very comfortable. Room service order was incorrect, and the food portions were small. The maid consistently left three towels and three washcloths for four guests. Each day, we had to call the front desk for one thing or another. July 1, 2014
Rated 4 out of 5 by Rooms loved the size and comfort of the corner rooms. July 1, 2014
Rated 5 out of 5 by Beautiful hotel My family and I stayed for 2 night and enjoyed it very much. July 1, 2014
Rated 2 out of 5 by don't stay if you are over 5 feet tall cracker box rooms. very noisy. July 1, 2014
Rated 5 out of 5 by A great place to stay! The Westin St Francis is centrally located in downtown San Francisco, so is close to everything. The staff was very professional and responsive. The restaurants were excellent. Now that I've stayed at the Westin, I will be back when staying in San Francisco June 30, 2014
Rated 5 out of 5 by Weekend Very relaxing weekend. Attentive check-in staff June 30, 2014
Rated 5 out of 5 by Great Front Desk Jenna at the front desk was able to upgrade us (SPG Preferred) to one of the older rooms which was terrific. I'll be asking for it again. Only thing wrong was that the bathroom window wouldn't shut completely but since the weather was perfect that was not a problem. I didn't opt for the $14.95/day internet but feel you should offer it on a complimentary basis. Also, the blackout curtains on the windows were the best ever. My wife wants to buy a Heavenly Mattress!!! Thanks June 30, 2014
Rated 3 out of 5 by Not good on Pride weekend Everything about the hotel was fine. The building is beautiful. The facilities are great. The Clock bar is really nice. They even have Japanese whiskey. Service was fine. However, a few things wrong. the room was small. Reminiscent of a New York hotel room. There was barely enough room to walk around the bed and around the room. When we arrived on Friday, we had two messages on our answering machine regarding a run around town that only happens on Tuesday. Odd that voicemail isn't scrubbed when a guest leaves. For Pride Weekend, we decided to stay up in downtown SF the night before. Lastly, I don't blame the hotel, but the walls are paper thin. Being Pride weekend, we could hear guests next door in the middle of the night. June 30, 2014
Rated 5 out of 5 by Great location 1st time ins San Francisco,I surprised my husband for our 33 years anniv..The view is breathtaking, the location is walking distance to all the places we wanted to go. The room was quiet...love to stay here again. Danka ( concierge) did such a great job with our tours, June 30, 2014
Rated 5 out of 5 by the smell of the room and the refrigerator had a smell The room had an animal smell like a dog had stayed in the room. The refrigerator was unplugged and when opened had a smell. Why no working refrigerator in the room. The dirt and grime visible at night on the glass windows should not have been there. Wash the windows. The view was nice, but the glass windows were dirty. June 30, 2014
Rated 5 out of 5 by Beautiful inside and out Loved that when we checked in we were greeted and told we would be given rooms with a view since it was our 1st time there. It was crazy, busy, and loud out on the streets but we had peace and quiet in our rooms. Thank you so much and yes we will be back to the Westin St. Francis. June 29, 2014
Rated 2 out of 5 by Not a good hotel to stay I am platinum member and during check-in person at counter doesn't bothered to offer respect recognizing status. No upgrades or welcome amenities were offered. There were no water bottles in room and when asked, hotel delivered just 2 glasses of water. Room AC was noisy and often goes off into auto mode even set manual making room temp higher than desired. June 29, 2014
Rated 5 out of 5 by Great Stay! Stayed one night at this fabulous hotel with my daughter. The location is perfect right in the middle of all the action of Union Square. The staff was very helpful especially Michelle who checked us in at the front desk and also provided several restaurant recommendations. The bar was hopping and fun and the bartenders did a great job! June 27, 2014
Rated 5 out of 5 by It is clean and comfortable. Excellent staff and architecture June 27, 2014
Rated 3 out of 5 by Old Hotel in Great Location Room was old and small. Had zero view, unless you consider a ten foot look at a brick wall a view. Thought with all my travel and stays they'd have done better. Very pricey for what you get... June 27, 2014
Rated 5 out of 5 by This hotel was prefectly located.. Great location. Great service. Clean rooms. June 27, 2014
Rated 2 out of 5 by Disappointed I made my reservation through Starwood and asked to be in the Tower specifically. When we arrived we were told there was no king available in the Tower so we were put in the traditional room. There was a small window that looked across at another building. The room was small and stuffy. In addition the staff was not very accomodating from the front desk to the bellman to the valet. June 27, 2014
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