Rated 1 out of 5 by colleen1970 old not an excuse
I'm over the excuse that this is an old hotel- I'm sorry but upgrade the rooms, lighting and pipes . The U.S. Grant (also an SPG property) in San Diego is just as old, but light years ahead in quality. I was upgraded to a suite and it was depressing - bland old sparse decor, no complimentary waters like all other SPG properties for SPG members, zero noise reduction for very busy street or for the neighbors (I heard every cough and sneeze), no hot water in the morning for a shower (!!!!) and bad dim lighting in the room but worse the bathroom for putting on makeup. I've stayed here a few times and it's always hit and miss. The misses were so big this time I don't need to stay here again.
January 29, 2015
Rated 2 out of 5 by JenNYL Bill Inaccuracy
I ordered room service at this hotel and got a simple fruit plate that cost $15. I was pretty disappointed with the quality of the fruit and hated that I paid that much for it. Upon checkout I received my bill in which room service totaled $35. Even with the delivery fee and added tip and taxes this is NUTS. I asked why it was so high and the employee was unable to provide me with a breakdown of the charges. It is unacceptable to not be able to itemize a guest's charges to help them understand what they are paying for. I am sorely disappointed. On top of everything, there was a dirty sock in my room upon check in.
January 19, 2015
Rated 2 out of 5 by Tazio This visit disappointed
I always stay at this hotel during weekends in San Francisco, and always very happy. This time, note the rate was double for whatever reason, the heater did not work in the room. First night slept in the cold, next day I had to call six times before I got a working portable unit. Three times engineer came and tried to fix it. Eventually said broken. Was already late and cold and came with small portable heating unit. Breaker tripped when used the hair dryer, had to go in bathrobe to corridor to use phone to call. Eventually gave me a better portable unit to warm up the room. But, understanding things happen, it is always about how they are handled. At checkout, on the bill I have internet charges, while normally are included as SPG member, and parking. I requested and had to argue hard to take them off, at leas as good customer service for my room inconveniences. I was surprised I had to argue, as I was expecting management to give me a break to compensate. Particularly as this weekend I pay double rate ($670/night). Unacceptable, as I am a frequent customer and always book premium rooms. My girlfriend does not want to return to thins hotel.
January 26, 2015
Rated 4 out of 5 by Travelingfamily44 Perfect location, great hotel
We booked 3 rooms at the St. Francis for an extended family vacation. The location can not be beat, central to everything, right in the heart of Union Square. One of our rooms faced right onto the square with a prime view and there were no issues with sound even though it was not very high up. Our kids loved riding in the glass elevators, we did it numerous times and you get a grand view of the city.
The staff were all extremely welcoming and helpful. Parking is extremely exorbitant since it is in union square, as are all the lots nearby. But staff was very gracious in allowing us to park our rental car in the driveway without charge for about an hour or so while we gathered everyone so that was very helpful.
We found the staff generally to be extremely helpful, however sometimes the information was a little inconsistent. Of our rooms, we had some booked in cash, some on points, and some on points and cash. It was difficult getting those all credited to my Starwood account correctly. It required some diligent folllow up, but once pointed out they worked hard to correct the issues. They were also not very generous about free upgrades, so our points room had absolutely no view, but we were fine with that.
Would certainly stay at the St. Francis again on our next trip to San Fran.
January 24, 2015
Rated 5 out of 5 by Bicycletim A pleasurable stay
Everything we expected and more. Great location for everything you might want to do. Bus and cable cars stops at the hotel.
January 22, 2015
Rated 4 out of 5 by Ronn Great getaway but the room can be better.
We always enjoy staying at this hotel. The location is very convenient for sightseeing and shopping. The room we stayed in was on the 17th floor and we can hear water flowing thru the pipes. And we can tell when the AC was turning off because we can hear a thud before it does. After a day of sightseeing we were dead tired and managed to get a good night sleep. We still had a great time despite the small disturbances. The staff is amazing and helpful as always.
January 18, 2015
Rated 5 out of 5 by Flower101 Joyful memories for life...
I was most impressed with hotel Front Office Manager Zach. He has done a super fabulous job for keeping (Me) guest satisfied.
The food was excellent !
Got to meet with the Chef.
Birthday card signed by the whole restaurant staffs.
With impeccable services.
Susan from Mr. Kimble's office was genuinely kind,
i had the most joyful experiences and memories
in St. Francis
Highly recommend the hotel.
Thank you all very much!
Send love from Marina Del Rey, La., Ca.
December 19, 2014
Rated 5 out of 5 by flxible870 A Most Wonderful Stay
We arrived on Friday at 10am. We walked up to the check in counter. We were greeted by a very polite female. We gave her our name and she thanked us for being SPG members and said that our room was READY. That was an awesome thing as we were expecting to have to store our luggage and find something to do. We were given our Welcome Package and off to the room we went. We stayed in the Tower and the elevator ride is awesome unless you have a fear of heights... The room was spotless, well, almost. That issue was dealt with. The shout-outs will follow. The room was clean, the bathroom was clean, and the bed was clean and Heavenly. We had great service while visiting the Oak Room. We also had great service with using Room Service. We also enjoyed late check out even though there was a HUGE conference arriving Sunday.
Now the shout-outs: Jason at the SPG Counter. He made an issue in our room go away.
Zachary in the Oak Room. First Class server!!
Ogee in the Oak Room. First Class server!!
Guillermo, the House Attendant. He also assisted in making our room Top Shelf.
Thank you to ALL THE STAFF at this property!!
January 17, 2015