Rated 4 out of 5 by Slaws96 The customer service was great.
The location of the hotel allowed you to experience the shopping, financial and tourists districts.
April 16, 2015
Rated 2 out of 5 by wisper nice location
Great location, staff friendly. The room was old and smelled bad (moldy & musty). they never came to clean inbetween nights or refresh towels. I did request more towels and they brought quickly
April 13, 2015
Rated 4 out of 5 by Groznik Well located
Stayed in the old wing in a huge airy room on the corner of Powell and Geary. Comfortable with character. Great location.
April 12, 2015
Rated 2 out of 5 by Adrienne2015 This hotel is in need of renovaton
The carpet needs to be replaced in the guest rooms. It should be painted as well. The room smelled stale and musty. The bed had a divot in it- one side was more comfortable than the other- the mattress seemed old and in need of replacement. For almost $200 a night WiFi should be free.
The concierge- Chrissy K was rude and seemed annoyed by my asking for her help.
Overall poor experience. Will never return.
April 8, 2015
Rated 5 out of 5 by Eddie333 San Francisco Treat
This was our first trip to San Francisco area this past summer. The hotel GM and his staff went the extra mile to be sure we were treated like Royalty. We stayed in the Windsor suite ( Where the Royal Family stays ) on the upper floor with an outstanding view of the whole city. Our dinner was outstanding and the Exc. Chef came by to make sure everything was perfect.You couldn't find a better location to stay . Located right in the middle Union Square.
We plan on returning back this July and we are looking forward to staying in such a wonderful hotel
April 7, 2015
Rated 5 out of 5 by Dsmith22514 Guest Experience Manager sent up Sweets
Great room awesome location, ask to stay in tower. I have spent 7-8 nights in the last year and half at St Francis in the heart of San Francisco, across the street in the park you can take photos with it.
Similar experience as others 6 great checkin experiences. I called from airport on last one and asked for a nice room to be saved. First room was not my usually called down, told I would have to be in a double bed room vs King fine with me as long as I got the tower with its views
March 30, 2015
Rated 5 out of 5 by Antony88 Stays keep getting better
Platinum member, have stayed here 4 times in past 6-9'months.
- this is a classic property with a mix of rooms, an older tower and a new one. One stay I was placed in a room in the historical tower where the window faced a brick wall due to the historical layout of the hotel. Not good. Other times I have had fantastic views of the city or of Union Square and loved it. Try to let the hotel know your preferences. It's almost like I stayed in a different hotel each time, just with the same lobby the experience was so different.
- location: is fantastic, absolute best for the heart of downtown SF whether for work or vacation
- service: uniformly excellent from the doorman, to bell hops, to maids, to front desk. Every stay. The email before my stay by guest services was a nice touch. My last stay a business meeting ran long, and front desk very accommodating for extending my late check out even further.
March 21, 2015
Rated 3 out of 5 by touchdownjj Room needs improvement
I think the best part about this hotel is its location. The room is desperately need of upgrade and modernization.
March 19, 2015