Rated 5 out of 5 by Antony88 Stays keep getting better
Platinum member, have stayed here 4 times in past 6-9'months.
- this is a classic property with a mix of rooms, an older tower and a new one. One stay I was placed in a room in the historical tower where the window faced a brick wall due to the historical layout of the hotel. Not good. Other times I have had fantastic views of the city or of Union Square and loved it. Try to let the hotel know your preferences. It's almost like I stayed in a different hotel each time, just with the same lobby the experience was so different.
- location: is fantastic, absolute best for the heart of downtown SF whether for work or vacation
- service: uniformly excellent from the doorman, to bell hops, to maids, to front desk. Every stay. The email before my stay by guest services was a nice touch. My last stay a business meeting ran long, and front desk very accommodating for extending my late check out even further.
March 21, 2015
Rated 3 out of 5 by touchdownjj Room needs improvement
I think the best part about this hotel is its location. The room is desperately need of upgrade and modernization.
March 19, 2015
Rated 5 out of 5 by fa7002 Great hotel in an excellent location
I just came back from San Francisco, where I stayed at the Westin St. Francis. This hotel is beautiful, perfectly located in Union Square next to everything you need.
What made this stay stand out was Michelle Huang,Guest Experience Manager at the Westin St. Francis. She emailed me ahead of time, asking me what type of room I wanted to have on this trip. I am used to excellent service from Starwood, being a Platinum member, but Michelle's personal touches really made this stand out.
She upgraded me to a beautiful renovated king room in the North Tower, with a view of the city. Couldn't ask for better. Made me feel appreciated as a guest. I will return to this hotel when I go back to San Francisco. Thank you Michelle.
March 18, 2015
Rated 5 out of 5 by fjxvcdc a classic
The westin st francis is a classic. Although the building is showing it's age and could use some new carpets, it offers rare fin-de-siècle charm in San Francisco.
March 11, 2015
Rated 2 out of 5 by Marco2013 Bad room and bad customer service
I do not think that this hotel cares too much about the SPG recognition. Upon check-in, I was "upgraded" to a room with double beds, and the room was quite small. But, that was not the worst of it. The air conditioning did not work at all. Therefore, I was uncomfortably hot. I requested to be moved into another room for my second night stay, and rather than accommodate me with great service, the manager instead wanted me to have building maintenance see what was wrong, although the air conditioning have not been working for another full day (I discovered this when I returned back to the hotel after a full day of business meetings). Then, the manager wanted me to come downstairs and sign some type of form for the hotel staff to move my luggage. Instead, I asked the manager to send somebody to my room with the form so that it would be easier for me because I needed to depart to attend an evening business function. She seemed put off by my request, although she did accommodate me and move me to a different room. Still, I would expect better treatment as a platinum SPG number. There are other properties in San Francisco that would likely welcome my business more than this hotel has shown me that it would like my business. Frankly, I travel to San Francisco often on business. I know I have a reason to look at other properties.
March 7, 2015
Rated 5 out of 5 by Attica Out if this world
When we arrived early am the staff were so kind and helpful and made sure our room was ready at 12 noon as we were so tired.Luis and Adam went out of their way to help and Adam even remembered our surname .Beautiful room with a great view over Union Square ..A wonderful stay and would love to return
March 2, 2015
Rated 2 out of 5 by bob5432 Hidden charges
Upon checkout, found that I had been over-billed $80 due to "the motion detectors in the minibar". (They said that looking at or moving items within the fridge caused them to be billed, even if they weren't actually removed). Seriously? You can't go off of what you actually *restocked*?
Really glad I caught this and had the charges removed, as I was on a business trip and this would have looked bad to my employer. I can only imagine how many customers of the hotel don't notice this subtle overcharging.
February 26, 2015