Rated 5 out of 5 by Jeff1122 This hotel is absolutely beautiful and the staff is top notch
Upon arrival we were greeted with smiles and superior service. We were here on a last minute impromptu trip for my wife's 50th birthday. The woman at check-in immediately searched diligently for a room with a view for this special day. The view from our room was simply breathtaking. We could see the entire city and the golden gate bridge. We will stay here for all of our San Francisco trips. Absolutely without a doubt.
Thank You for making this special occasion memorable for years to come.
August 20, 2014
Rated 2 out of 5 by WilliamNY Poor service mars an otherwise solid hotel
I just returned from a stay here, and although the accommodations were pretty nice (I think we got a better room as SPG Gold members), the staff seemed disorganized, understaffed and not up to the task (despite coming across as well-meaning). We called ahead for a crib, but it wasn't there. Arriving at midnight, there was no bellhop around. We asked for the crib immediately and had to call back an hour later to ask again. Traveling with a 2 year old, this 2 am need was a serious problem. The next morning, the safe was broken and I wasted a morning trying to get someone to fix it, when it was already broken upon my arrival so I don't understand why they didn't fix it previously. Minor complaints, but when you spend this kind of money, you expect good service.
August 26, 2014
Rated 1 out of 5 by Unhappy352 Really disappointed all the way around
When I checked in, I advised that the airline would be delivering a lost bag and asked that I be alerted when it arrived even if it was in the middle of the night. The bag was delivered that night, but I was not notified. The next morning after the airline assured me the bag had been delivered, the hotel staff were non-responsive, then told me the bag was not there. I went down to the front desk in person and finally someone took my request seriously and tracked down my bag (which was with the bellmen all along). In addition, the prior guests' food was still in the refreshment center in my room when I checked in, the clock was unplugged and there was a lozenge wrapper on the bedside table.
August 9, 2014
Rated 5 out of 5 by FreqTravel123 Great Hotel in a great location
We thoroughly enjoyed our stay at the Westin St. Francis.
August 16, 2014
Rated 5 out of 5 by Ginger56 Happy, Happy, Happy
From the moment we arrived we were completely taken care of. We were greeted with big smiles and checked in quickly because we were able to check in online before arriving and were able to go straight to our room. It was clean and welcoming and our luggage arrived within 10 minutes of us being in our room.
Nice job Westin, we will definitely be back!
August 25, 2014
Rated 5 out of 5 by lynn64 Beautiful classic San Francisco Hotel
I'm a fan of classic San Francisco locations, architecture and ambiance. The Westin St. Francis has it all plus the best location in town. Close to all, large and beautiful. The rooms in the Tower are modern and clean with everything we needed. A+ rating.
August 25, 2014
Rated 5 out of 5 by Luther Friendly and comfortable hotel
The hotel is in a great location; I enjoyed a very comfortable and spacious room with an equally well designed bathroom, and the staff was both friendly and helpful.
August 14, 2014
Rated 4 out of 5 by jscott678 Always comfortable
We stay here whenever we come to SF (4-5 times a year), rooms are always comfortable and the theater is within walking distance. Staff ways friendly and helpful.
August 25, 2014