Rated 3.4 out of 5 by 944
Rated 5 out of 5 by Derek good
cool and best hotel， i will check in it again in the future!
Rated 3 out of 5 by Alex1C 这间酒店地理位置优越
酒店房间设施陈旧，电梯使用不方便，Check in和Check out效率有待提高。
Rated 5 out of 5 by RayG66 Bourbon Steak Manager
I've stayed at this property probably a dozen times over the past 10 years and when i was here over Xmas, I had dinner at the Bourbon Steak for the first time. It was honestly one of the worst meals I've ever had. My steak was over-cooked and nearly flavorless. The lobster was tiny and boiled to death. I've been staying at the SPG properties for many years and simply had much higher expectations. I brought this to the attention of the server and the manager (Karen). They promptly offered a newly prepared steak (nicely done) and since I wasn't in the mood to try the lobster again, she simply removed it from my bill. Over all, they did ALL of the right things to make it right. I decided to give it another try this evening and they nailed it! Service/food was EXCELLENT! I stopped Karen on my way out to thank her for making things right when I was here over Xmas and let her know I decided to give them another try.
Rated 5 out of 5 by TLCTLC Horrible turned wonderful quickly
IWe checked in and went to our room and freaked out. We had a view of a block wall. Quickly went back to the front desk and explained there must be a mistake as I reserved a room with a view of Union Square. I was in shock...He checked my reservation and I had booked a room with a view of Union Square but said they had upgraded me ( to the room with a block wall view).We belong to the SPG rewards. I still don't understand how that would be an upgrade. We ended up with room 333 which exceded my expectations...Had a wonderful view and spacious room and a very enjoyable stay...
Rated 5 out of 5 by TACAPE One of the Best Westin's
Fantastic location, Amenities and staff. Would highly recommend staying at the Westin St. Francis while your in San Francisco.
Rated 5 out of 5 by NKBilash Great older hotel with new upgrades in center of town
What a fantastic hotel - old world charm with great updates, a wine bar downstairs, 1st class concierge help, free parking for Starwood members. We stayed in the new tower (as I'd read old tower not as renovated). Hotel exceeded my expectations. Car was valeted daily by staff and parked for free since we were members. Would definitely stay here again - centrally located.
Rated 5 out of 5 by Coalhada A Happy Stay
I enjoyed greatly this hotel superb location staff kind and attentive gave me a spacious room at the thirtieth floor with magnificent city view - skyline and Union Square.
Rated 5 out of 5 by Alex9573 Classic Hotel with Newer Amenities
The classic look of the hotel in main tower and new tower view were a perfect match.