Rated 4 out of 5 by Mom3 Great staff
Special attention as we were celebrating our anniversary.
June 13, 2013
Rated 5 out of 5 by Giantsfan2012 Westin downtown Denver
Excellent facility, excellent location, clean, very friendly helpful staff.
August 9, 2012
Rated 4 out of 5 by Delta24 Nice location
Nice location near the Pepis Center so one can travel to see a Hockey game.
December 19, 2011
Rated 4 out of 5 by gettawaygal This hotel is well located, comfortable and well-appointed
Staff was helpful, accommodations are excellent, good work space in rooms.
July 17, 2012
Rated 5 out of 5 by Jing Excellent choice
I stayed fro 3 nights in Westin, everything was fine. I like this hotel.
October 13, 2012
Rated 4 out of 5 by Kathy826 Baseball Getaway in Denver
My husband and I came to watch our hometown sports team play the Rockies for two games. We checked in late but wanted to see the rest of the game on TV. The hotel does not carry the Root channel so we weren't able to watch it. Besides that disappointment, we would like to mention that the proximity of the Stadium to your hotel was perfect which enabled us to go to the two games without a problem. The people in Denver were very friendly and made us feel welcomed.
We would definitely like to complement the staff at the Registration desk (all shifts) and the Concierge were excellent. The concierge provided information and then some about our planned day trip to Col. Springs. He and the registration desk staff gave superb customer service. The view from our room was good and the furnishings in the room and bathroom (very nice) were very well done!
We ate breakfast at the in-hotel restaurant, Arizona. We were disappointed with the food we ordered off the menu: Oatmeal (too runny and not very tasty), the toast was squashed and the waitress didn't bring the butter and jelly til after the toast was cold. My husband ordered the Salmon Benedict but did not like the excessive salty salmon so he didn't eat it. We went to another restaurant the next morning for breakfast. We were disappointed with the restaurant serving poor quality food in a HIGHLY rated and expensive hotel.
We would return to a Westin hotel in the future but hope that these constructive comments will be used to improve the experience for future customers.
August 30, 2013
Rated 3 out of 5 by Rick This Hotel needs to improve the beds
The beds in this room at this hotel do not have any support .
April 1, 2013
Rated 4 out of 5 by Welb good staff
This hotel has nice staff that are there to meet your needs.
December 15, 2012
Rated 5 out of 5 by buckeye12345 Awesome staff
Great care from valet parking till the time we checkerd out
December 24, 2012
Rated 5 out of 5 by Marina980 Awesome
Enjoyed the stay. Very close to all the downtown action!
February 24, 2013
Rated 3 out of 5 by gar10 Disappointed
Not at the Westin quality level that I expected.
January 6, 2013
Rated 5 out of 5 by Doug65 Great Hotel in Denver
Nice hotel. I would definately stay there again
October 22, 2012
Rated 5 out of 5 by Bobbie22 location
great location. staff was wonderful.
March 4, 2013
Rated 3 out of 5 by bikerbeth Hotel is in an excellent location
Great location and service at the hotel
August 14, 2012
Rated 5 out of 5 by klb111 good local clubs
over all it was good had a nice night
December 30, 2012
Rated 5 out of 5 by Mark2007 It was being remodeled
There was no pool, it was noisey!
January 15, 2013
Rated 1 out of 5 by Unhappy1t Worst Westin Experience
Most unpleasant Westin stay ever.
January 4, 2013
Rated 4 out of 5 by ChicagoSuburb Good Hotel, recommended
I enjoyed staying in this hotel.
March 26, 2012
Rated 5 out of 5 by Barb78 was extremely clean and quiet
was extremely clean and quiet
October 22, 2012
Rated 5 out of 5 by Nobodyinparticular Great location
Good service, great location
January 6, 2013
Rated 4 out of 5 by offrhoda71 nice bedding
really enjoyed the sheets
December 11, 2012
Rated 3 out of 5 by StarOM Could've been so much better
I love Westins for the heavenly beds and baths, and this hotel certainly met my expectations. Here's what I would've done better:
- Make Starwood members feel like they're special. The front desk sign for this is right in the middle so it made no difference with the one giant check-in line. We waited with everyone else, and upon check-in, the front desk didn't mention anything about the Starwood membership.
- Room amenities - No lotion, no shower cap, just shampoo + condr. Would have liked at least some lotion in Denver.
- Breakfast! With a rooftop lounge and an outdoor pool, the only breakfast would be either at the indoor Starbuck or the lobby level restaurant. The food was not Westin-caliber (do you really need a buffet-centric breakfast when there are only 10-15 people there at 9am?). My menu item of ham and eggs looked rushed. BIg slab of ham and overly chopped up hash browns, crispy over easy eggs...could be better.
Such a lovely room with tall windows but when the hostess pulled all the drapes shut, the view was gone but the bright sun still seared through the sheers. Get better window treatments. One idea, the Westin in Boston has great linen treatments for a similar room.
Not a bad experience, but I think this Westin can provide a much better experience.
May 9, 2012
Rated 3 out of 5 by Paul2020 It's Okay
The hotel is clean, operational, has a gym and restaurant.
I did not receive Starwood Points because I booked through Travelocity. I won't do that again!
The Hotel did not have my SPG number on file when I arrived.
The bed isn't so heavenly. Seems harder than what I remember from Westins.
The room was not a SPG room, even though I am a Gold status member.
The gym is a decent size and has a few weight machines but not enough for a good workout, more exercise bicycles and treadmills than most hotel gyms.
The pool has one lap lane to swim in and is a decent length for a workout. However, it really can accommodate 1 swimmer at a time.
The rooms have WIFI, but you have to pay for each device that connects (e.g., laptop, iPad, iPhone) so the fees add up. This is not unusual for most hotels, but I feel like this is a rip-off so I wait to go outside and get it for free a nearby coffee place.
Not enough available electrical plugs and outlets near the desk. You have to unplug lights and other necessities if you have more than 1 device to plug in.
They have a snack bar on top of the dresser in the room where you are automatically charged for lifting up a Snickers bar, so be careful.
The location is very convenient and near the 16th St Mall.
The staff were friendly enough.
Overall, this hotel is on par with other Westin Hotels.
June 22, 2012
Rated 3 out of 5 by Campos64 Missing Attention to Detail
My boyfriend and I traveled to Denver for the Rockies v Diamondbacks game. The decision to stay in a $200/night hotel was not easy, but we decided to treat ourselves.
Before I state our disappointment, I have to say the location of this property is exceptional! We were steps away from the 16th Street Mall and blocks away from Coors Field. The gentleman at the front desk upon our arrival was able to check us in early and the atmosphere was inviting. The room was clean and spacious and the bed truly heavenly. We dropped off our bags and jetted off to the ball game.
When we arrived back at the hotel we realized the TV in our room did not turn on despite our numerous attempts! This is absolutely unacceptable for a hotel of this supposed caliber! I assure you we could have stayed at a much more reasonably priced hotel and never had to worry about such an issue. The front desk stated the "engineer" had several calls in front of ours and could not relay a time the issue would be looked at. As it was already late, we decided not to stay up for the room call and went to sleep.
At checkout, I informed the front desk our TV would not power on and we were blankly stared at. I stated I was upset and couldn't understand how room amenities were not double checked before a guest's arrival and they need to fix the issue before putting another guest in the room. After a very snotty remark about how the issue would obviously be fixed we were only offered a free Starbucks drink from the lobby. Thanks for the $4 coffee, but I have to say I'm not satisfied.
We intend on returning back to Denver over Memorial Day weekend and I wish I could say we will be booking at this property, however given there are several hotels within a few blocks at the same price point, we will book elsewhere and expect to receive better treatment.
April 16, 2012