Rated 4 out of 5 by QQQQQ Convention Stay
Stayed at this Westin for a convention on-site. It was appropriate for the convention. It was convenient for 16th Street mall. Beware that there are many homeless and beggars in the area. You will be stopped many times just outside the door to the hotel for money, food, and pot. Welcome to downtown Denver!
July 24, 2014
Rated 3 out of 5 by Lipoking Really????
Hotel is a little tired--carpets, wallpapers, elevators, etc. and could use some updating. However, what real needs updating is the staff. Upon checkout, I saw a charge for valet. I asked the young woman at the front desk to remove the charge as I did not have a car. She said she would, and it would be reflected in my final email copy. It wasn't! I called the billing department. The message asks you to leave specific details about your stay and then says you will be contacted within 48 hours. It is day 17 post my first message, and 2 days since my last (8th) message and still no response. I even called the hotel manager and left a message--he did not feel it necessary to follow-up either. What does it take to get a simple refund? Or do hotels think they can slip charges in and they will go unnoticed, or we'll just give up and let them keep our money? Gotta run--gonna leave, yet, another message.
July 17, 2013
Rated 4 out of 5 by Jacobdd Water turned off
I have stayed at this hotel in the past and generally, I have an excellent experience. Because the water was shut off from 11pm to 6am (which was then extended because of additional problems), I received "amenities" -- two bottles of water and an apple.
Seems to me a few additional points would have been a better offer.
Also ordered salad via room services. Not great. Thank you.
November 26, 2013
Rated 3 out of 5 by Ian15904 Be Aware of the Construction
I have stayed in this hotel on several occasions in the past year and have usually enjoyed it, so I did not hesitate to stay there again.
However: this time, the confirmation email mentioned nothing about the construction, the closed pool, the closed workout facilities, the closed lobby bar and the construction noise each morning. This was a birthday present for my girlfriend and we couldn't wait to enjoy a leisurely swim and an afternoon of relaxation and enjoying downtown. This was not possible. Again, there was no mention of any of the construction in the confirmation emails. So, we cut the stay short by a day and don't plan on returning anytime soon. We were provided with 1 free cocktail at the makeshift lobby bar as compensation for this inconvenience. In my estimation, that is a paltry gesture.
Needless to say, this was a very disappointing stay and on my next trip, in a month, I will be staying elsewhere.
January 6, 2013
Rated 5 out of 5 by Josey Above and beyond.
This is my second time staying with The Westin - Downtown Denver. The first time was for a conference, the second time, I booked two rooms—one for me and my sweetie, and one for my brother and his wife. All four of us were blown away by how great it was. We worked out, played a game of basketball on the indoor half-court and then went out on the town for a great night.
July 26, 2012
Rated 2 out of 5 by Jax112 Mountain View "NOT"
Web advertises Mountain View. Prepaid addtl for Mountain View, was faced by a 25 story building in my way. BBQ festival with stage and non stop music outside my music made it impossible to sleep. Mgr was suppose to comp my valet charge, never done. Not sure that I will be staying at Westin's in the future. It seems that front desk ignored my concerns and complaints.
August 8, 2012
Rated 3 out of 5 by Jerry Terrible room
The room was very nice but it was located right behind the elevators. My wife and I could here them all night long, and when ever the heater turned on it rattled. When I spoke to the man at the front desk he just ignored us and said the we would recieve a copy of our bill via email.??. We will look for another location to stay on our next trip to downtown Denver.
December 9, 2013
Rated 5 out of 5 by fratkid21 Great Feel
I love this place in Denver. Probably my favorite hotel in the city. Great location, great staff, great bar. The I enjoy sitting the bar looking out over the streets below. The bar tenders, concierge and staff are very friendly. This hotel is walking distance from everywhere you want to go in the city.
The only drawback is that parking in the city is expensive.
June 3, 2012
Rated 3 out of 5 by Abuelo This hotel is overpriced for the quality of its services
The location is very good, the hotel appearance is very nice. However, the services are average and disproportional to the price. Our room was not fixed in one of the 3 days of our stay, and when finally fixed (after more than one request) it was not properly fixed. Some of the front desk personnel were intransigent and even indifferent to the guest requests.
September 13, 2012
Rated 4 out of 5 by Sweety12 Room 1225
We had a great evening in downtown Denver and we ended back at the hotel bar for a nightcap. We were super comfortable in our room. We also very much enjoyed the late checkout.
August 10, 2014
Rated 5 out of 5 by NaturalNatalie The Westin - Beyond Wonderful
The individuals at the Denver Westin are truly an amazing team. As my husband and I arrived to celebrate our anniversary we were surprised with champagne and a delicious cheese plate in our room. We have always enjoyed wonderful experiences at each Westin location we have visited. Thank you for your commitment to excellence and quality customer service.
June 11, 2012
Rated 5 out of 5 by yiggiddy This hotel is consistently solid
Compared to the Sheraton, I enjoyed the smooth service and easy check-in. I would definitely stay here again.
August 18, 2014
Rated 5 out of 5 by 420Investor Downtown Denver Delight
I attended the WeedStock Conference that took place from 6/29-7/01 at the Westin, and they did a great job in all regards. My room was clean and comfortable, making me extra glad to have stayed onsite. This was a business conference, but what a great location for vacationers as well.
July 6, 2014
Rated 5 out of 5 by donnie61 Denver
Visiting friends, in Denver first time there and the hotel was awesome and i mean everything form the bell hops to the valet service to checking in (which) was very fast and painless to the staff knowing all the best places to go i was very impressed my entire time there. Plus they have an ATM on their premise which in soem places they dont
December 7, 2013
Rated 5 out of 5 by DrOz Reliably comfortable and clean
I am never, ever disappointed with my stays at Westin properties and THE WESTIN DENVER DOWNTOWN is no exception. When you enter the hotel, there is a simultaneous feeling of warmth and luxury. The staff are friendly and accommodating. The rooms are so comfortable and relaxing. I will continue to seek out WESTIN properties whenever I travel.
March 9, 2013
Rated 5 out of 5 by RonDog82 Great hotel for repeat business trips
I am in Denver for the next several months & the hotel is a great place to stay. The staff, particularly Marea, have been outstanding in handling our needs.
August 8, 2014
Rated 3 out of 5 by DickCheney0 Make sure you are getting what you pay for
When I booked the reservation, I specifically asked for a "mountain view" and the reservation person told me they could get me a mountain view with our own private patio on an upper floor for $387. When we arrived the room was a standard room with a "shared" patio on the 4th floor and no mountain view. Since it was late when we checked in, we waited until the next day to complain. Needless to say we were very disappointed. We ended up getting a room with a mountain view by the "clock tower" which is very beautiful. So, the first night was not what was expected and the second night was better. The only other thing is that we have had clock tower rooms in the past for much cheaper. All of the costs associated with this hotel were very high. Room service breakfast was over $70 which is outrageous. I will definitely look around the next time I book a room in Denver. Also, the hotel tacks on the tips and supposedly the staff gets a portion of the tip. I find this very tacky, I want my tips to go to the staff, not the hotel.
July 8, 2014
Rated 2 out of 5 by unsatisfiedtraveler This hotel needs a remodel
The room I stayed in was long overdue for an update. I booked a king bed and ended up in a two double bed room. The water pressure in the shower was terrible. The toilet ran non-stop and the TV remote worked poorly. Room service choices are very limited. I do not recommend this hotel. It does not live up to the Westin standard.
April 12, 2014
Rated 2 out of 5 by Calm Simply Okay
The room was smiply okay. It felt old and in need of renovations. There was still trash on the floor from a previous person. The bed was nice, but that was it. I feel for the price I paid it could have been more clean and up to date. The front desk service was a little too snotty and not as welcoming as I have had with previous hotels.
February 25, 2013
Rated 5 out of 5 by Lauren435 Customer Service
I had the pleasure to deal directly with Sabina Hadzic and she was fantastic. She is a true asset to the hotel and they are lucky to have her. I will absolutely continue to make this my hotel of choice in the Denver area.
July 23, 2014
Rated 2 out of 5 by Discriminant7 Compliance Administrator
The overall aesthetics of the hotel was fine, but the room was not satisfactory. The air conditioner was loud, the bathroom was not very clean, the commode had dried urine around the back of the seat top and the counter was very dusty. The floor was not cleaned well, which had hair on the floor and in the corners of the flooring.
September 23, 2013
Rated 5 out of 5 by Happytraveler222 LOOOOOOOVED IT!
This is a fantastic hotel. Loved everything about it. Everyone is so friendly and helpful and kind and happy!!! The beds are so comfortable, my view was incredible, and the location perfect. I will definitely choose this hotel on my next trip. And look for a Westin hotel in other cities that I visit.
(Loved Colorado too!!!!!!!)
April 2, 2013
Rated 4 out of 5 by Gummibaron Lovely large hotel, excellent location
The hotel was in a great location for accessing downtown Denver. The rooms were large and cozy. Facilities were clean and well kept. The people at the desk were courteous and helpful.
The Palm restaurant was excellent food wise but service was slow and finding a table was tricky.
The one drawback was the shared parking garage. When we arrived @6PM it was very full and we had to park far from the elevators to the hotel. Finding the elevators while dealing with luggage was tricky as they weren't marked well until you were upon them! The hotel has you use your room key to slide and open the gate upon leaving....we had to leave at 3 AM...the garage was pretty empty since it is shared by a business and no one was at work but the card didn't work. Finally I got a response on the call button and was able to get out. I feel that it would be most helpful to have designated parking areas reserved near the elevator for hotel guests...obviously, others used the garage.
August 29, 2012
Rated 5 out of 5 by LA29 Exceptional Hotel
Great location with eating, shopping, and entertainment all within walking distance. Staff was professional, courteous, and friendly. Accomodations are outstanding for both professional and personal travel to the Denver area. Rooms were clean and comfortable. I will recommend to peers, friends, and family traveling to Denver.
June 8, 2013
Rated 3 out of 5 by CarolynKT Over Priced
Over priced for what you receive. The big benefit was the location.
August 14, 2014
Rated 5 out of 5 by Beadnik No gift shop
Love the hotel But they have no "gift shop". The only place to purchase bottled water was the Starbuck's on the lower lobby. And they closed about 5PM each day. Yes, I got water in the room, but I like to have 3 or 4 bottles of it sitting around. I didn't like the fact that Starbuck's closed as early as it did.
April 7, 2014
Rated 5 out of 5 by CityGuy Best of Denver
Just steps from my Denver office, Westin Hotel is always great place to stay. Rooms are awesome, beds are so comfortable, and access to city amenities.
July 31, 2014
Rated 4 out of 5 by WillFife Disappointment with booking
I was disappointed by the booking services. As a member, I tried to book directly but no rooms were available.
I went through a third party and there were rooms available for the three nights I needed.
As a result, I did not get any points credited.
Program is disappointing.
How can anyone ever earn the points!!!!
October 9, 2013
Rated 5 out of 5 by Ernie28 Weston --- Denver
I have stayed at the Weston -- Denver three times in the past three years. Each time has been of consistently high quality. Weston -- Denver has the proper downtown location for me and the valet parking is responsive and not too expensive. The bed and covers were excellent. My wife likes staying at the Weston.
December 16, 2013
Rated 3 out of 5 by Billy713 Beds and HVAC weren't up to par
This hotel has several 'Four Diamond' plaques on the wall by the front desk, but I didn't feel like I was enjoying a four diamond stay. Location can't be beat, but we enjoyed our time outside the room more than the time in the room. We stayed in two different rooms throughout the week, and the air conditioner didn't seem to work in either. It's uncomfortable enough to spend time in a small hot room and no better when you try to sleep. The beds also didn't seem up to the 'Heavenly' standards that I'm used to in a Westin. They didn't have the soft, enveloping feeling that I expect from a Westin bed. We also had a plumbing crisis and the staff was quick to offer another bathroom for our use, but it took upwards of 35min for the maintenance crew to arrive. Our bathroom flooded in the meantime... It was a holiday weekend so maybe that had something to do with it. I was also surprised to see hotel staff using the guest elevators, including one person taking down a big trash bin. It definitely cheapens the hotel when you share an elevator ride with the trash.
July 5, 2014