Rated 3 out of 5 by cacex2 Lack of follow up on simple request
Hotel is very nice- service sub par. I requested double beds which I know isn't gteed. Was sent to a one bed room and immediately called to request a double. Had someone just said "sorry, no" I would've dealt with it. But they said they had one that would be ready in an hour and they would call me to say when it was ready. After two hours with no phone call, I checked again and it was ready. Poor ownership of the issue. Everything else OK
March 17, 2014
Rated 2 out of 5 by BusinessTraveler100 Parking ins an issue if . . .
The room was fine. There was some rough spots due to age or the consideration that this was, most likely, a refurbished hotel. Generally, the room was nice, clean, good TV and comfortable bed.
The issue was with parking. I had a Thule on top of my SUV--a medium size SUV and a small Thule. Upon arrival I was told they could not park the car and told and told I had to go 3.5 blocks away because my car was too tall.
Prior to my visit, I called to ask about dog rules, valet parking, and adjoing rooms. The hotel did a great job explaining the first request and honoring the adjoining room request. No mention was made of the odd parking situation. Further, the parking down the street was not only inconvenient but also more expensive. Finally, when I brought the car back in the morning to load up, the morning valet said he thought my car would fit. Very annoyed. While I was compensated with some minimal room credit. My preference is always to have things right.
Additionally, after stopping by the front desk to have my room bill adjusted for a double internet charge, My recently emailed portfolio did not reflect that adjustment.
So generally, nice hotel--but customer service could use improving.
March 17, 2014
Rated 3 out of 5 by Lew1976 Ok
I feel that this facility was fine but not really up to my expectations for Westin or Starwood. The front desk and breakfast staff are an exception as thet are extremely kind. The fact that there was no concierge on duty for 3 days is indicative. Also the fact that neither the concierge nor the front desk had postage stamps (a simple thing but one that could set a hotel apart). Finally, elevators should not operate from street level to room level without use of keys.
March 16, 2014
Rated 5 out of 5 by jde222 Amazing Late Night Front Desk Service!
I am a Platinum SPG member who stays 40-50 nights a year. I am usually treated very well but this is the 1st time I have ever written a review. I arrived late night on March 2nd and had a very important series of meetings/interviews the following day. My luggage never arrived and I was faced with the possibility of having to attend these interviews in jeans and a polo.
I called the front desk and spoke to Kelsie who listened to my dilemma and was at my door 5 minutes later with a sampling of pants, shirts and ties that were part of the front desk uniform. I found some that fit and wore them throughout the next day.
The story made for a great ice breaker. Kelsie did not have to do what she did and i can not thank her of the Westin Denver enough for this amazing service. I will never stay at another hotel in Denver again. Thank YOU!
March 9, 2014
Rated 3 out of 5 by MMUofC no maid service
Although the facilities were lovely, I was surprised that there was apparently no maid service, at least not to my room. After leaving early in the morning for my meeting, the bed had not bee made up, nor had the bathroom been cleaned when I returned that evening. This has never happened to me in the past - at whatever hotel I stayed, including those with much lower rates and less lovely accommodations.
March 9, 2014
Rated 3 out of 5 by Wigs Great Hotel, but accounting is not good
My overall stay was nice. The only issue I had was with the accounting. My company paid for my room, I gave my personal banking card for incidentals. The incidentals were to be only $50, I found out later the hotel took out over $500. When I asked the staff, I was told I had a car in valet and that's were the charges came from. Did I mention, I flew in Denver and took the shuttle to the hotel! They not only charged my card, but they charged one company card for 8 days and the other company card on file for 3 of the 8 days paid for with the first card. If you can get the accounting to charge you only once for the room, You will enjoy the stay.
March 4, 2014
Rated 5 out of 5 by NERD Encourages going green
I was happy to see the room had a can for items suitable for recycling and offered $5 bonus coupon if you didn't need room clean-up service. Since there were plenty of towels I was able to go green for part of my stay and received discount at Starbucks!
Thanks Westin Denver
March 4, 2014
Rated 2 out of 5 by rr64 This hotel needs major improvements
The Westin Denver Downtown Hotel needs major improvements - no one to meet me & take my bags when I arrived at 6:30 pm; no gift shop for toiletries, had to walk 4 blocks to Walgreens; asked to send postcards and told that mailbox was across the street in an office building
March 4, 2014
Rated 3 out of 5 by denverbound business as usual
A good hotel for meetings. Good for downtown activities. Upgrade to better views and room size is worth the extra rate.
A decent business center is in process. Excellent accommodating staff working at the front desk.
March 1, 2014
Rated 4 out of 5 by Johnnyray Caught Off Guard
SPG Recognition, I do not know what that is.
I had a situation where my card key did not open my room door. I went to the lobby deck. I explained my issue to the lady on the after 11:00pm shift. She that she could not give me that kind of information to get me back into my room. I had both of my card keys. My credit card allowed for three nights. I needed 4 nights. The next night I added the extra night. The lady should have had my key card programed for the extra night. Instead, I had to meet resistance from the lady on Sunday night. She apologized for the confusion, however, the damage was already done. She should have checked the notes the lady left for the initial registration. Today, I would not be addressing this concern.
February 25, 2014
Rated 4 out of 5 by TIKVA1231 MISS LONDON
I THINK THE CONCIERGE SHOULD BE THERE FULL TIME. I THOUGHT THE BEDS WERE AMAZING. I THOUGHT GINA AT FRONT DESK WAS AMAZING AND HELPFUL AS WELL A STEPHEN IN VALET. I THOUGHT A FEW OF THE STAFF HAD MINOR ATTITUDE BUT GREAT STAY OVERALL. THE BEST PART OF THE HOTEL WAS BRIGITTE THE LUXURY MASSEUS! :)
February 24, 2014
Rated 5 out of 5 by rencam Great Place to Stay
The hotel was very updated and that was enjoyable. My room and any room I went into was very clean. The conference I attended was very well done from the hotel standpoint. I would say here again.
February 23, 2014
Rated 2 out of 5 by William65 Needs Improvement
I have stayed at this property numerous times and this visit by far was the worst. Having a profile on file, I was given the incorrect room and had to request to be moved. The new room had a broken television which was not fixed for two days. I called the front desk and the technician came by and said some of the floors were having issues, but that it would be fixed in the morning. The next day the television still did not work. The following evening, I made another inquiry about the television to the front desk. They were unaware of the situtation and again called the technican out. After I became upset, the front desk offered me a $25 credit towards room service. The clerk did not at all seem concerned with the situation, but rather seemed annoyed. I am certain, the clerk would not have offered me any credit, had I not complained for a second time. I was never offered to be switched to a room with a working television. The customer service in this hotel has slipped since my last visit. There are many hotel choices in Denver, and I will definitely look into another hotel for furture visits.
February 11, 2014
Rated 4 out of 5 by Buddie Great Room
Clean room, nice and friendly staff, close to downtown dinning.
December 31, 2013
Rated 5 out of 5 by Ernie28 Weston --- Denver
I have stayed at the Weston -- Denver three times in the past three years. Each time has been of consistently high quality. Weston -- Denver has the proper downtown location for me and the valet parking is responsive and not too expensive. The bed and covers were excellent. My wife likes staying at the Weston.
December 16, 2013
Rated 5 out of 5 by Redjack Great Experience
We had a wonderful time at the Westin in Denver. Our check in was very smooth, and we received a free upgrade to a mountain-view room. We were in Denver to attend a Broncos game, and the clerk was prepared with a map and info on how to get to the stadium. Room service was excellent and delicious. Best of all, they are committed to being a "green" hotel, so we received incentives for reusing our towels and bedding during our stay.
December 14, 2013
Rated 3 out of 5 by woozle Hairy robe
Place was generally nice, For some reason there was a stack of extra pillow cases on the bed. I never use the robes - good thing - the one hanging nicely in the bathroom had black hairs all over the shoulders. :-(
December 11, 2013
Rated 3 out of 5 by Jerry Terrible room
The room was very nice but it was located right behind the elevators. My wife and I could here them all night long, and when ever the heater turned on it rattled. When I spoke to the man at the front desk he just ignored us and said the we would recieve a copy of our bill via email.??. We will look for another location to stay on our next trip to downtown Denver.
December 9, 2013
Rated 5 out of 5 by donnie61 Denver
Visiting friends, in Denver first time there and the hotel was awesome and i mean everything form the bell hops to the valet service to checking in (which) was very fast and painless to the staff knowing all the best places to go i was very impressed my entire time there. Plus they have an ATM on their premise which in soem places they dont
December 7, 2013
Rated 3 out of 5 by Amber176 drawbacks
The $6.95 per 15 minute charge to use the computers for even Microsoft Word was excessive. Computer usage (without internet use) should not be charged for. I ended up spending well over $100 in the business office just to use microsoft word and possibly 5 whole minutes of internet. The charges seem excessive and inappropriate for such a hotel as Westin.
In addition, there were times no food options were available at the hotel.
December 3, 2013
Rated 5 out of 5 by LuckyAP Great Location.. Very Nice People
We had a Great Stay.. the People and Location were Wonderful.. there was an odd smell in the elevator to the parking garage that was OVERLY Perfumed.. gave my girls a headache smelling it .. but all in all.. A Very Nice Place !!
December 2, 2013
Rated 2 out of 5 by Elliott2 High Hopes, Hotel Needs Improvement
Dear Mr. Curley,
I am writing this email in regards to the poor performance that my wife and I received while staying at your hotel earlier this week prior to Thanksgiving.
When we checked in, we were notified that there would be a water shut down at 11:00 p.m. until 6:00 a.m. the following day; we had received an email ahead of time notifying us about this. I don't have a real issue with this, except for the fact that the water was not ready at the designated time in the morning.
As a Platinum member, I was given an upgrade at the hotel. However, while the suite itself was clean and had a good view, the in-suite sauna did not work and the soap/shampoos were half-filled. Throughout the morning after our first night there, the in-room speaker system kept buzzing on and off from around 7:00 a.m. to the time we left for the day, around 9:30. I am not sure what it was, but it was really annoying and my wife was not able to sleep well.
We returned on Monday night for the last night of our stay. When we woke up on Tuesday morning, we barely had any warm water, even though we ran the shower for 20 mins.
I have stayed at many Westins and SPG properties and this is probably one of my worst experiences. I did mention the water issue to the front desk, who offered me 2000 SPG points. I was in a rush to the airport so I didn't have time to speak to a manager.
I wanted to bring these issues to your attention because I feel that as a loyal customer, your hotel did not live up to the expectations that I had for it and the brand. If possible, I would like to request a refund for this poor experience.
December 1, 2013
Rated 4 out of 5 by Jacobdd Water turned off
I have stayed at this hotel in the past and generally, I have an excellent experience. Because the water was shut off from 11pm to 6am (which was then extended because of additional problems), I received "amenities" -- two bottles of water and an apple.
Seems to me a few additional points would have been a better offer.
Also ordered salad via room services. Not great. Thank you.
November 26, 2013
Rated 2 out of 5 by Disgustedguest737 Disgusted
I wished I had not booked through the Westin for my trip in Denver. The room was not cleaned from the previous guest... when I arrived I noticed a white tissue that was stuck to the wall under the desk... Ones mind could only imagine what it was... I called down to the front desk, and they sent house keeping up to remove it. To my surprise a 80 year old Japanese gentleman that could barely move went under the desk and removed it with a smile, this only embarrassed me more...
Additionally the hotel reserved an extra $250 on my bill without telling me. Normally this would not have been a problem, but it left me with $9 in my account until it cleared. I asked the front desk why they did this and the guys response was, "I don't know".
The only thing good about this hotel was the older gentleman that came upstairs to remove the crusty white tissue... I wish some one would have asked me once how my stay was there so I could tell them to give that man a raise...
Honestly I would expect this from a 2 star motel so that is what I will be giving this hotel. I will never recommend anyone stay at this hotel again.
November 24, 2013
Rated 4 out of 5 by Lemur Nice job
One of my favorite hotels.
November 20, 2013
Rated 1 out of 5 by Jared3268 Wouldn't reccomend
First went to my room had a dirty towel on the bathroom floor. Dirty toilet seat. Sheets had dirty marks on them. Went downstairs to see if we could switch rooms in which they did. That night called to see if we could get some silverware.. Called three times asking and finally an hour and a half later 12:45 at night they decided they would. I go to Denver a lot and have never stayed in a place lik
November 19, 2013
Rated 5 out of 5 by gingercat Very nice place for a conference
This hotel was the perfect place for our conference of 180 participants. Quick room access, good meeting rooms, central lounge, Starbuck's in the lobby, and excellent healthy food! A bit expensive but good conference rates.
November 17, 2013
Rated 2 out of 5 by BradinDenver Service not like other Westin Hotels
I am a regular Starwood guest (Platinum level), and this hotel does not have the same level of service that I have come to expect from other Westin Hotels. I regularly stay at this Denver Westin given it's location to my office, but the service is below par. In this latest stay, I was here for for 5 nights. My room was not serviced properly on the 3rd night, and not at all on the 4th night (have made 2 requests so far and are still waiting). In addition I had to make 2 requests to get gym clothes. Hotel is clean, and okay, a little dated, but it is really the service that this hotel lacks. Very unlike other Starwood hotels where I find the service to be excellent.
November 17, 2013
Rated 4 out of 5 by Ali50 Nice overall
Everything was great with the exception of the room door. I had trouble each and every time getting into my room. For some reason, the electronic key would activate, but the door would not open. Very frustrating.
November 14, 2013
Rated 3 out of 5 by zigk Accounting error
Booked this for an employee with a PRE-PAID rate. When my employee checked-out, their card was charged for the full amount + a mysterious extra $50+ over what the total room charge should have been (they had no incidentals).
Wasting my time with numerous phone calls & emails to hopefully resolve (not resolved yet).
Put me & my employee in an awkward position due to hotel staff incompetence.
November 13, 2013