Rated 3 out of 5 by Wigs Great Hotel, but accounting is not good
My overall stay was nice. The only issue I had was with the accounting. My company paid for my room, I gave my personal banking card for incidentals. The incidentals were to be only $50, I found out later the hotel took out over $500. When I asked the staff, I was told I had a car in valet and that's were the charges came from. Did I mention, I flew in Denver and took the shuttle to the hotel! They not only charged my card, but they charged one company card for 8 days and the other company card on file for 3 of the 8 days paid for with the first card. If you can get the accounting to charge you only once for the room, You will enjoy the stay.
March 4, 2014
Rated 5 out of 5 by jde222 Amazing Late Night Front Desk Service!
I am a Platinum SPG member who stays 40-50 nights a year. I am usually treated very well but this is the 1st time I have ever written a review. I arrived late night on March 2nd and had a very important series of meetings/interviews the following day. My luggage never arrived and I was faced with the possibility of having to attend these interviews in jeans and a polo.
I called the front desk and spoke to Kelsie who listened to my dilemma and was at my door 5 minutes later with a sampling of pants, shirts and ties that were part of the front desk uniform. I found some that fit and wore them throughout the next day.
The story made for a great ice breaker. Kelsie did not have to do what she did and i can not thank her of the Westin Denver enough for this amazing service. I will never stay at another hotel in Denver again. Thank YOU!
March 9, 2014
Rated 3 out of 5 by MMUofC no maid service
Although the facilities were lovely, I was surprised that there was apparently no maid service, at least not to my room. After leaving early in the morning for my meeting, the bed had not bee made up, nor had the bathroom been cleaned when I returned that evening. This has never happened to me in the past - at whatever hotel I stayed, including those with much lower rates and less lovely accommodations.
March 9, 2014
Rated 5 out of 5 by NERD Encourages going green
I was happy to see the room had a can for items suitable for recycling and offered $5 bonus coupon if you didn't need room clean-up service. Since there were plenty of towels I was able to go green for part of my stay and received discount at Starbucks!
Thanks Westin Denver
March 4, 2014
Rated 2 out of 5 by rr64 This hotel needs major improvements
The Westin Denver Downtown Hotel needs major improvements - no one to meet me & take my bags when I arrived at 6:30 pm; no gift shop for toiletries, had to walk 4 blocks to Walgreens; asked to send postcards and told that mailbox was across the street in an office building
March 4, 2014
Rated 4 out of 5 by Johnnyray Caught Off Guard
SPG Recognition, I do not know what that is.
I had a situation where my card key did not open my room door. I went to the lobby deck. I explained my issue to the lady on the after 11:00pm shift. She that she could not give me that kind of information to get me back into my room. I had both of my card keys. My credit card allowed for three nights. I needed 4 nights. The next night I added the extra night. The lady should have had my key card programed for the extra night. Instead, I had to meet resistance from the lady on Sunday night. She apologized for the confusion, however, the damage was already done. She should have checked the notes the lady left for the initial registration. Today, I would not be addressing this concern.
February 25, 2014
Rated 3 out of 5 by denverbound business as usual
A good hotel for meetings. Good for downtown activities. Upgrade to better views and room size is worth the extra rate.
A decent business center is in process. Excellent accommodating staff working at the front desk.
March 1, 2014
Rated 4 out of 5 by TIKVA1231 MISS LONDON
I THINK THE CONCIERGE SHOULD BE THERE FULL TIME. I THOUGHT THE BEDS WERE AMAZING. I THOUGHT GINA AT FRONT DESK WAS AMAZING AND HELPFUL AS WELL A STEPHEN IN VALET. I THOUGHT A FEW OF THE STAFF HAD MINOR ATTITUDE BUT GREAT STAY OVERALL. THE BEST PART OF THE HOTEL WAS BRIGITTE THE LUXURY MASSEUS! :)
February 24, 2014