Rated 3.6 out of 5 by 328
Rated 4 out of 5 by visitingdenver Great place, except for breakfast buffet
Everything about this hotel was great but on our last morning we went to the breakfast buffet about 10 minutes after it opened. They had a great hot food selection, with very nice food warmers, and a cooktop to serve from but unfortunately ALL of the hot food (hash browns, eggs, bacon, sausage) was cold, or possibly room temperature--not even warm. The service from the wait staff was good, the buffet warmers were full of great looking food, but it's pretty difficult to choke down cold food at breakfast. The A/C in our room barely kept the room cool enough but it was a record-breaking heat day so that's probably why. THe hallways and common areas were really well air-conditioned though.
July 21, 2014
Rated 5 out of 5 by Lauren435 Customer Service
I had the pleasure to deal directly with Sabina Hadzic and she was fantastic. She is a true asset to the hotel and they are lucky to have her. I will absolutely continue to make this my hotel of choice in the Denver area.
July 23, 2014
Rated 4 out of 5 Bedding
The mattress was great but the pillows
were way too soft / flat for us. A combination
of differing thicknesses of the pillows would be an asset.
July 22, 2014
Rated 4 out of 5 by Miki73 Convenient location for visiting students
The location is convenient for visiting students.
July 21, 2014
Rated 1 out of 5 by Connied Less than expected
From the moment my husband pulled into the drive to the Hotel he got a very unfriendly greeting from the Valet. Since we were going to self park, I went into the Hotel to check in. The Valet told him he could not park in front of the hotel. He told the gentleman that his wife was in the Hotel checking in and we would self park after I came back out. The gentleman again told my husband that he could not park the car or leave it unattended. Our room was on the 5th floor. It was very noisy due to street traffic below. It sounded like windows were open. So therefore, we got very little sleep that night. The bathroom did not have any shampoo, or lotions. The only thing supplied was a small bottle of conditioner and 2 small soaps.
July 14, 2014
Rated 4 out of 5 by Noman Required
This was a rather ordinary hotel experience.
July 18, 2014
Rated 1 out of 5 by Matt4255 We willl do our meetings elsewhere
I hosted a meeting this weekend for several customers traveling in from out of state. One had to cancel. I asked that I be placed in his room so that we didn't pay for an extra reservation. I spent an hour on the phone with two reservation agents that could not get this simple transaction right. I got to the hotel after they assured me on the phone that it was taken care of and had another snafu at the desk. Later I asked for a corkscrew to share a bottle of wine I'd brought back from Napa with some customers and was told I would be breaking California law by consuming this wine anywhere in the hotel. Really? You embarrased me in front of customers, wasted my time on trivial issues and made me very much wish we had chosen a different venue for our meeting.
Train your people. Get focused on your customer.
July 13, 2014
Rated 4 out of 5 by WF2014 Change the soap
Please change the soap/shampoo. The products are horrible. Way below the quality of peer hotels.
July 14, 2014