Rated 5 out of 5 by lasroadwarrior staff management
I stay at a lot of hotels every year. I have never seen a hotel staff that so focused on its guests. From the security people to the waitress at the bar. A big WOW to you.
October 10, 2014
Rated 4 out of 5 by Mebbie26 Excellent location
A great venue for a conference with ample meeting rooms. Provided meals were plentiful and flavorful. Excellent central downtown location.
October 6, 2014
Rated 4 out of 5 by BPN1 Staff Above & Beyond
One exceptional experience during my recent stay occurred when I called the guest services line to have some left over dinner stored overnight in the hotel's refrigerator. Bizunesh arrived promptly to retrieve the food. We were having a problem with the audio speak/radio in the room and I mentioned it to her. Rather than pass it off as someone else's responsibility, she took several minutes to try to help fix the issue. It was truly above and beyond, and very much appreciated.
October 1, 2014
Rated 3 out of 5 by mpmsu2003 You can do better for the price...
I am love Starwood and I try to stay at Westin Hotels when ever possible. We stayed at the Downtown Denver Westin and I must say we were quite disappointed.
Probably the worst Westin experience we have ever had. Still would give 3 out of 5 stars but one would expect more from a Westin Hotel.
Some major gripes...
Rooms outdated... Front Desk was disorganized... Internet in room went out while traveling on business... says pool is indoors (but can't really be used in the winter months because it is split and connects outdoors)... misc. charges for incidentals (internet, parking, etc.) rack up quick.
I could go on and on, but I am sure you get the point by now.
February 1, 2012
Rated 5 out of 5 by Jenny19 Full Service
I was amazed you could 'rent' a complete workout outfit if needed. This service was incredibly convenient and appreciated, since I, in fact, had forgotten my workout clothes.
September 25, 2014
Rated 3 out of 5 by amartinathome Pool and Hot Tub Were Disappointments
My wife and I stayed at the Westin Denver on Thanksgiving weekend. Everything went fairly well with one big draw back. After a day of doing tourist things we went for a hot tub before bed only to find that the water in the tub was less than luke warm. In addition the pool was full of debris floating in the water. The pool/ hot tub area needs to be better maintained and is not up to the "Westin Standard". Disappointing.
November 30, 2011
Rated 1 out of 5 by LC88 Parking & Hotel Location
A few of my co-workers had trouble exiting the parking garage. They had to go to the front desk twice to reprogram their card. Also, the entrance to the hotel is a bit hard to locate and some had to park a couple blocks away.
September 16, 2014
Rated 4 out of 5 by Jerry Hotel Staff were not helpful
I ordered a pizza from the staff member at the front desk and he informed me that the charge would be $18.00, when checking out the next day I was informed that the actual amount was $33.00!!! Thats ALOT of money for a luke warm 3 topping pizza!!!!!
December 6, 2011