Rated 4 out of 5 by Nateboy One bad egg
Overall experience would have been rated excellent but when I called "service express" for my car to be brought out front at 7:45 AM in order to get my family to the airport on time, when we arrived the valet said that the request had never been communicated to him. Thus we had to wait and ran late getting to airport. This made our entire morning stressful
August 24, 2014
Rated 5 out of 5 by Akay31 Great location!
Great location,there are movie theaters, an ice rink & restaurants nearby. Bender's serves everything (even french fries & gravy) & they've got a cool fire pit for a group just like the restaurant in the hotel. Other restaurants within walking distance is a Mexican restaurant and a couple of bars. Really nice park & hotel has a lot of benches near the river to watch the wildlife. Hotel has a couple parking lots which is nice vs booking a hotel downtown and paying for valet or paying for a space in a parking garage or lot. Bedrooms clean & comfortable & quiet. We travel quite a bit on business so have tried every hotel downtown and after staying here, we wont stay anywhere else. We are also from a small town and the hotel had a very comfortable country feel to it, and love having Starbucks in the hotel as well. Nothing bad to say about hotel or area, its the perfect spot.
August 22, 2014
Rated 3 out of 5 by Greg59 Fair hotel well located
This hotel is proximate to the 16th Street mall and a number of good restaurants. The hotel is fine, but not great. For reasons unclear, the "Augusta" breakfast restaurant has tables and chairs of a sort used for large ballrooms, and it feels as though it could (or did) double as a conference facility.
August 23, 2014
Rated 4 out of 5 by AaronHarleyBailey Terrific location
The Palm is on the ground level and just outside the hotel is some of Denver's best shopping and public spaces. The beds are Heavenly but it doesn't seem like they did the pillows at this property. Seems to be little availability for suite upgrades for Platinum members (was 'upgraded' but was not a suite; just a tiny room on a corner). Ordered room service but the items/photos on the TV did not match what was delivered. The night manager Carl was AWESOME though and helped with overnight print-outs and copies for an important meeting. Excellent service from the staff.
August 17, 2014
Rated 3 out of 5 by Yuko808 An average stay
I stayed for 3 nights and overall my stay was average. My room was right above the pool and I heard voices until 11pm. The shower water temp was either hot hot or cold cold. The room was very clean. On my last night there was a false fire alarm at 0230 and it was LOUD. It definitely was a mishap and a misstep for the hotel.
August 19, 2014
Rated 5 out of 5 by Lynn28 Amazing location and great rooms
The hotel was conveniently located in the heart of downtown. Close enough to walk everywhere in the city. the room was spectacular! Spacious bathroom and the view was wonderful. Only let down was the mini-fridge was stocked with drinks... there fore no way to actually use said fridge. other than that.. amazing experience provided by the Westin
August 17, 2014
Rated 5 out of 5 by yiggiddy This hotel is consistently solid
Compared to the Sheraton, I enjoyed the smooth service and easy check-in. I would definitely stay here again.
August 18, 2014
Rated 3 out of 5 by TZH01028 Fell short of expectations
Staff is very pleasant. AC in room didn't work very well. Biggest problem was with pool area. There is a fantastic, large pool deck with plenty of chaises and chairs available. However, there isn't a single umbrella or covered area and it does get warm in the summer. Given the serious issues with skin cancer and many persons aversion to lying in the sun one would think this Westin property would make their inviting deck into an oasis. Instead, it's like being in the desert.
I should also mention that the tile they've chosen to put down gets extremely hot and we saw numerous people doing the happy dance to avoid scorched feet.
August 4, 2014