Rated 5 out of 5 by BirdDA Exellent Service at Christmas Party
I would like to comment on the terrific service from our server Iliana at our recent Christmas Party (SRK Consulting), December 6, 2014. We also had the pleasure of Iliana's service at breakfast the following morning. She is simply a delight and a great ambassador for your hotel.
December 19, 2014
Rated 3 out of 5 by mpmsu2003 You can do better for the price...
I am love Starwood and I try to stay at Westin Hotels when ever possible. We stayed at the Downtown Denver Westin and I must say we were quite disappointed.
Probably the worst Westin experience we have ever had. Still would give 3 out of 5 stars but one would expect more from a Westin Hotel.
Some major gripes...
Rooms outdated... Front Desk was disorganized... Internet in room went out while traveling on business... says pool is indoors (but can't really be used in the winter months because it is split and connects outdoors)... misc. charges for incidentals (internet, parking, etc.) rack up quick.
I could go on and on, but I am sure you get the point by now.
February 1, 2012
Rated 3 out of 5 by amartinathome Pool and Hot Tub Were Disappointments
My wife and I stayed at the Westin Denver on Thanksgiving weekend. Everything went fairly well with one big draw back. After a day of doing tourist things we went for a hot tub before bed only to find that the water in the tub was less than luke warm. In addition the pool was full of debris floating in the water. The pool/ hot tub area needs to be better maintained and is not up to the "Westin Standard". Disappointing.
November 30, 2011
Rated 5 out of 5 by drmiano Nice place
Stayed here for work related event. Clean well maintained.
November 23, 2014
Rated 4 out of 5 by Jerry Hotel Staff were not helpful
I ordered a pizza from the staff member at the front desk and he informed me that the charge would be $18.00, when checking out the next day I was informed that the actual amount was $33.00!!! Thats ALOT of money for a luke warm 3 topping pizza!!!!!
December 6, 2011
Rated 3 out of 5 by MM0629 Left something in my room
I have to voice my concern for the service at the Westin Denver - I had stayed there from May 18-20 2013, as soon as arrived to the airport, 30 mins after i left my room i called and stated i left my Fit Bit, in my room. The front desk transferred me to housing keeping and they said the room wasn't cleaned yet- and would call me back. They ask for my name and number. No call that day, or the next or the next. So i called back -- same drill -- left name and number. Still no call for days. I called back, and asked to speak to a manager and when I did, he told me I would have to deal with housekeeping. So for the third time, I explained that I am looking for my item I left in my rooms -- they said they would call me back. STILL NO CALL. I am upset for a few reasons. 1. I called immediately after i left the hotel -- and the room wasn't cleaned yet -- so I know it was in there. 2. NO call back after MANY attempted. 3. A manager should never say " it isn't my problem" 4. I arrive back to the same hotel Saturday June 8th- and I am going to cancel my reservation.
June 6, 2013
Rated 1 out of 5 by Brian999999999 the hotel was terrible this time
I have stayed at this hotel a great number of times and normally it's great. This time however, was TERRIBLE. I was upgraded to a suite which consisted of two adjoining rooms. I requested a late checkout of 4pm.
I got a 4 am wake up call that I didn't request!
Starting at 9 am the cleaning people started pounding on the door. After yelling from my bed to the cleaning person who was already keying in to please come back later, she keyed into the other room not knowing they're the same room!
They kept coming back on the hour preventing me from getting any work done and thus negating the "win" of a late check out. I finally gave up and left the hotel at noon to go to a coffee shop down the street to get some work done.
September 6, 2013
Rated 5 out of 5 by Vivian60 Beautiful hotel.
The service, beauty and the gorgeous view of the mountains will always bring me back to The Westin Denver Downtown whenever I am in Denver,Colorado.
November 17, 2011