Rated 4 out of 5 by Clay Great for business
Good location and very business friendly hotel. Good food in the hotel (The Palm) and nearby.
Good B2B team too.
October 24, 2011
Rated 4 out of 5 by gaipiedusa Poor wireless and a few other little details
Why premium hotels provide either poor free wireless in the rooms or pay internet, and mid-level to lower level hotels provide free, and functional for multiple devices, has always puzzled me. Westin Denver has free wireless in the rooms for 1 device renewable every hour. That means rebooting every hour. Not sure why this is necessary.
Also, the operators took a very long time to respond on Friday night when looking for extra pillows. The front desk seemed understaffed.
Very nice pool deck and view.
June 23, 2014
Rated 2 out of 5 by Richf Getting worst
Have been staying at this Westin location for several years. To be honest the hotel is getting wore out and the rooms at not getting cleaned as you would expect. Our last visit we had to change rooms due to the fact the TV didn't work, (the third time this has been an issue) and the room smelled of vomit. there was also vomit on the patio which I pointed out to the housekeeping staff. It was never cleaned up. I will be looking into a different place to stay on my next trip to Denver
June 30, 2014
Rated 3 out of 5 by CarolynKT Over Priced
Over priced for what you receive. The big benefit was the location.
August 14, 2014
Rated 4 out of 5 by Sweety12 Room 1225
We had a great evening in downtown Denver and we ended back at the hotel bar for a nightcap. We were super comfortable in our room. We also very much enjoyed the late checkout.
August 10, 2014
Rated 4 out of 5 by Johnnyray Caught Off Guard
SPG Recognition, I do not know what that is.
I had a situation where my card key did not open my room door. I went to the lobby deck. I explained my issue to the lady on the after 11:00pm shift. She that she could not give me that kind of information to get me back into my room. I had both of my card keys. My credit card allowed for three nights. I needed 4 nights. The next night I added the extra night. The lady should have had my key card programed for the extra night. Instead, I had to meet resistance from the lady on Sunday night. She apologized for the confusion, however, the damage was already done. She should have checked the notes the lady left for the initial registration. Today, I would not be addressing this concern.
February 25, 2014
Rated 4 out of 5 by boatbride Green Program Needs Modifications
You can opt not to have housekeeping change your sheets and towels to save on wash, energy etc. What they don't tell you is that housekeeping doesn't even come into the room. So coffee is not refilled, soap is not replaced, water bottles are not replaced. When asked, I received the coffee but had to pay for the water, which would have been free if I'd opted for housekeeping. I am happy to conserve resources but would like to keep the other amenities. Of course, the Clif bar I took from the pressure sensitive snack tray was replaced the same day.
July 13, 2013
Rated 4 out of 5 by Sp123 Denver Service
My stay here was made just a little bit nicer because of the staff, especially Nicole P. The hotel is in a very convenient location, the convention center is about six blocks away, lots of restaurants and bars within walking distance. Large and comfortable room and bed. Valet Parking was $35/night.
August 2, 2014
Rated 3 out of 5 by jnb123 Great location. Thin walls, rooms need updating
The location is great and the staff was friendly.
The overall quality of the hotel seems to be well below average for the Westin brand. My room was very spacious, but had a popcorn ceiling, some chipped paint on the door and inside, and generally appeared not to have been renovated in several years, The walls were very thin, to the extent that I could hear complete conversations in the next room as well as out in the hallway. The lobby areas are fine, but again did not seem to be up to the same standard of other Westins I have stayed in.
September 10, 2012
Rated 5 out of 5 by RonDog82 Great hotel for repeat business trips
I am in Denver for the next several months & the hotel is a great place to stay. The staff, particularly Marea, have been outstanding in handling our needs.
August 8, 2014
Rated 5 out of 5 by Pakelekia We were treated so well!
Our check in was smooth and though the room was not ready, Tony, the front desk fellow, was gracious, treated us to complimentary drinks while we waited and even had a treat sent up to our room once we were settled. The upgraded suite was spacious and comfortable, and housekeeping kept things very clean and well equipped. Breakfast service was superb, as well as the bar staff. Only negative was not cool enough in the middle of the night (a common problem with most hotels). All-in-all, a great hotel with attentive staff! We will be back!
September 17, 2013
Rated 5 out of 5 by RFeld In the heart of the city
Perfect location to explore all Denver. Located directly on the 16th street mall this hotel is a short walk to Larimer square, Denver pavilion, or Coors field. Many excellent restaurants and live music options steps from their front door. The staff was friendly and professional. Pool and outdoor patio was inviting.
July 29, 2014
Rated 4 out of 5 by Greengoldforever Way to go JOE in housekeeping!!
I stayed at this Westin on a combined personal/ business trip for four nights. I didn't like the entrance area because no personnel in lobby and seems unpersonal. I paid a lower rate becasue of a meeting attendance and don't know if I would pay rack rate for this hotel as I just didn't find it to be warm. It's in a great location though, staff were all nice and with that, I do have to give kudos to JOE in housekeeping Upon returning home I realized I had left my notebook charger in my room and upon calling the hotel, Joe not only located my charger, he returned it to me via USPS on their dime and gave me the option to expedite if I wanted to pay for it!! I was very grateful and that alone makes me want to consider staying upon return. Way to go Joe!
March 13, 2012
Rated 2 out of 5 by Ontheroad78 No hot water... "we'll give you SPG points"
Yes, the Westin has a great location, very nice rooms and an awesome breakfast. That said, I did not feel well treated. After running in the morning I came to my room only to find out there was no hot water. I told the front desk I had an 8 am meeting (the purpose of my trip) and was offered no solution but to wait. I brought this up when checking out and the person managing the desk said "we'll give you extra SPG points". That's not what I was expecting, I think Starwood's top brands can provide a better experience.
May 6, 2014
Rated 3 out of 5 by glennmnc elegant, not glamorous
Like other Westin hotels I have visited, this Westin offers 5* room comfort, but lacks the amenities of other hotel lines that offer similar room quality. Minimalist lobby, limited dining options ($$$$ Palm or $ Starbucks kiosk), nice looking fitness center with limited access (could not get in Sunday at 0530 for a workout before work meetings). For a hectic weekend of work meetings outside the hotel, other than a 5* comfortable room, it did not serve my minimal needs of 24 hour fitness access and a mid-range resturaunt for dinner.
October 7, 2013
Rated 5 out of 5 by Puck Perfect location, excellent service!
We love staying at this hotel in the heart of LoDo! We frequently stay when in Denver for a sporting event or meeting. It's right on 16th Street Mall and is within walking distance of Pepsi Center and Coors Field, as well as countless wonderful dining and entertainment options.This visit began a little roughly, with one side of our suite locked off and inaccessible with our key. We stopped by the desk and they quickly re-keyed it for us, but when we arrived in the room, it hadn't been serviced from the previous guest. The staff couldn't have been more accommodating and within minutes had housekeeping up to resolve the issue. The pool area and workout room are great and the breakfast buffet is diverse and delicious, with delightful wait staff. We couldn't have been more satisfied. We'll return again and again.
June 18, 2014
Rated 4 out of 5 by SingingDoc 2nd time around
I have previously stayed at this hotel and was eager to return when I came for a different conference. This time didn't go as well: struggled to connect to the internet (and finally gave up after 20 minutes of trying both in the lobby and in my room) and maid service wasn't up to par (4 adults listed by name on the reservation, yet consistently only left 3 towels in the room!). And they closed off the hot tub! Not sure why.
But the location and price are still excellent. Would definitely give it a third try before writing it off.
July 15, 2012
Rated 2 out of 5 by Ng21 Not a fan of this Westin location
My coworker and I stayed here during out work trip to denver. We are both starwood members which is why we stayed there. We got rooms right next to one another and both rooms smelled horrible yet different smells. Mine smelled like 200 ciggaretts were smoked in there and to hide the smell they sprayed a horrible old mans cologne all over.
The valet guy was the rudest person ive ever met. whats the point of his job if he doesnt help us with our bags or even crack a smile as we arrive? I also noticed a wrong charge on my bill but when i called in to fix THEIR mistake they felt the need to give ME attitude. I love Westin hotels but the denver location really shocked me. Sadly, i will be making frequent trips to denver but i dont think i will stay here again!
August 2, 2013
Rated 3 out of 5 by Charro07 Nothing Special
Pricey for what you get, stayed in much nicer for much less.
August 7, 2014
Rated 4 out of 5 by QQQQQ Convention Stay
Stayed at this Westin for a convention on-site. It was appropriate for the convention. It was convenient for 16th Street mall. Beware that there are many homeless and beggars in the area. You will be stopped many times just outside the door to the hotel for money, food, and pot. Welcome to downtown Denver!
July 24, 2014
Rated 4 out of 5 by magmar94 Great Conference Food
I stayed at this hotel for a conference and was extremely impressed with the meals provided to the attendees. The food was fresh, healthy and delicious. I especially was impressed with the labeling of the different dishes based on their ingredients -- which were gluten free or vegan, etc. My daughter has celiac disease so I would absolutely put Westins high on my list for a family trip. They even had gluten free french toast in the restaurant.
June 26, 2014
Rated 4 out of 5 by Jack222 Room Too Hot-Like Sleeping in a Dehydrator
Everything at the hotel was great except the room was exceptionally hot and dry. The thermostat was completely off, yet by 1:00 am, opening a window was the only relief to cooling down the room temp without further drying out the air with the AC running all night. My coworker and I were there two nights and we had to open the window both nights to cool off the room. We both had dry sore throats by morning.
I was also hoping to use the hot tub or pool, but it was closed for remodeling which was disappointing and why the
February 4, 2013
Rated 2 out of 5 by Santita Check in service not satisfactory
I made a reservation several months prior to my arrival and my reservation was confirmed. However, I was informed by Nicole (supervisor at the front desk) when I arrived that the hotel could not guarantee the same room for my whole 7 days stay. Nicole did not provide any satisfactory alternatives. Upon my insistance and after waiting for over 20 minutes, she finally got me a room for the whole stay. The experience was extremely unpleasant. The service I received at the front desk does not meet the standard of Westin.
July 31, 2012
Rated 4 out of 5 by DR27 Fox Limo (Transportation)
Your concierge recommended Fox Limo and they are terrible. After flying halfway across the country the driver was very difficult to find and he was upset that we couldn't find him (He was sitting in the parking lot). Moreover, our diver had bad body odor and when we reached the hotel he dropped off our bags and left. He didn't say goodbye or anything. I hope you never recommend this company again!
July 7, 2014
Rated 5 out of 5 by CityGuy Best of Denver
Just steps from my Denver office, Westin Hotel is always great place to stay. Rooms are awesome, beds are so comfortable, and access to city amenities.
July 31, 2014
Rated 4 out of 5 by PJS2 Great location
This hotel is some distance from the airport, however the coming light rail line from the airport to Union Station will help with this. The fitness center is great (love the basketball court) and the pool deck has a nice view of the mountains. The staff was friendly and the food was great (lots of vegetarian options). The recycling containers in every room is a nice touch that I have not seen in a hotel before.
July 1, 2014
Rated 1 out of 5 by Gen32 Consistently bad service
This is my 3rd time staying at the Westin, and I've stayed here merely for the convenience of the location. It will be my last time. From the front desk clerks, to the housekeeping staff, bad service. They act as if you staying there is an inconvenience to them. I suggest the general manager teach his staff the meaning of the word hospitality, and how to execute it. During this last trip I scouted out a couple of different hotels right on 16th street, as well. They will be getting my money from here on out.
November 6, 2012
Rated 3 out of 5 by SJK72 Not up to usual Westin standards
First, let me say I am very loyal to the Westin brand. I stay at their hotels regularly and am an owner of multiple Westin timeshares. I believe in the brand. Having said that, this hotel falls short of what I love and have come to expect. I had trouble with a room service order being mixed up, not receiving a scheduled wakeup call, and had multiple staff and maintenance members try to access my room on three separate occasions (that I know of) only to be told they had the wrong room when I answered the door. That was a little unsettling. Collectively, I just didn't have a good experience overall - which is too bad because this hotel is in a great location. In all fairness to the hotel management, they did offer a discount on my final bill but I'd much rather had a more enjoyable stay.
May 31, 2012
Rated 5 out of 5 by Lauren435 Customer Service
I had the pleasure to deal directly with Sabina Hadzic and she was fantastic. She is a true asset to the hotel and they are lucky to have her. I will absolutely continue to make this my hotel of choice in the Denver area.
July 23, 2014
Rated 2 out of 5 by Conorincolorado Disappointing
As a gold member I stay at SPG properties all over the country and this was disappointing in every aspect.
There was a line at check in and I had to wait for over 20 minutes. Then they could not find my reservation. When I finally received the keys and went to the room, it was occupied! There were no more patio rooms like I had reserved, and I was not upgraded after all of that.
The front desk was kind enough to offer a free breakfast buffet, but when I went to use it the hostess wouldn't accept it, because it said it was for room service credit. She wanted me to go back to the front desk and have them switch the cards - the problem was there were 10 people in line and only one person working at a busy check out time. Luckily the server said it was unecessary and took the coupon.
When I asked about my welcome ammenity she said I had to be a gold member (which I am) and made me wait while she looked up my information, but still did not offer me wine or points, she just told me I could have free internet after I pressed the matter.
There was also only one elevator working, and it took forever to get anywhere in the hotel.
Overall, I felt like the staff was undertrained and there was no internal communication.
I never received my final bill, but I did receive the one for the person staying in my room, and now have their contact information - very unprofessional.
August 4, 2014