Rated 3 out of 5 Hardly Luxurious! You'll pay more to get less!
I am really disappointed to have used all my points at the hotel. After driving for 12 hours to have a nice weekend at one of your favorite cities, who really wants to be bombarded with all the extra fees at the hotel!! Parking has a fee, internet has a fee (WHO STILL CHARGES FOR INTERNET?? oh SPG hotels!), want to make a local call, well that'll cost ya too. There are two sized water bottles but only the little one is complimentary. When you opt out of getting the towels and bedding changed every day, they didn't tell you that they won't take your trash either, or replace your soap, or even think about replacing the one little complimentary water bottle.
We arrived later in the evening and asked for a crib for our baby and took an hour or more for it to arrive after he was already asleep. The "heavenly crib" is a rickety metal thing, so he just slept with us.
The carpet always had a moist feeling to it and it had a wrinkle in it to trip over going to the bathroom.
I think I'm done with SPG as many of their hotels are like this. I can get a similar room at a better price without all the hassle of FEES!
July 23, 2013
Rated 3 out of 5 by Lipoking Really????
Hotel is a little tired--carpets, wallpapers, elevators, etc. and could use some updating. However, what real needs updating is the staff. Upon checkout, I saw a charge for valet. I asked the young woman at the front desk to remove the charge as I did not have a car. She said she would, and it would be reflected in my final email copy. It wasn't! I called the billing department. The message asks you to leave specific details about your stay and then says you will be contacted within 48 hours. It is day 17 post my first message, and 2 days since my last (8th) message and still no response. I even called the hotel manager and left a message--he did not feel it necessary to follow-up either. What does it take to get a simple refund? Or do hotels think they can slip charges in and they will go unnoticed, or we'll just give up and let them keep our money? Gotta run--gonna leave, yet, another message.
July 17, 2013
Rated 3 out of 5 by chef2013 Could Have Been Better
A group of us came in for the weekend and we booked two rooms. We checked in a little after 3pm and our second room was not ready yet. They said that they would call when the room was ready. We went up to the pool to eat lunch and wait for the second room to be ready. The server who brought us our food was unfriendly and rude compared to the person who took our order. The food that we got was just okay. For the salad I was expecting more than just a half a cup of lettuce seeing that it was $8.50. Over an hour and half later we were still waiting to hear about the second room. Since we had dinner reservations, I went down to registration and asked about the room. They said it was ready, but they never called to notify us. I had also called two days before asking if we could have adjoining rooms and the person I spoke to said that was no problem. When we arrived at the hotel, it wasn't adjoining and they said that they couldn't do an adjoining room. Since we requested two double beds in each room. I completely understand if the hotel is not set up to be compatible to adjoin two double bedrooms. However, I just wish I was not told it could happen and then get to the hotel and have it not be so. The lady was nice and gave us a free movie to use.
July 16, 2013
Rated 1 out of 5 by IronCity04 What's the point of being platinum
I opted to utilize the Westin Denver for blocking several rooms for a bachelor party weekend - all guests flying in from all over the country for this occasion. Great location of the Hotel and staff executed the blocking and pre-arrival flawlessly.
Upon arrival, however, I wasn't offered a complimentary upgrade (I am a 75 night stay SPG Platinum) despite the availability of suites and superior rooms. Upon inquiry, the check-in attendant offered that I was pre-booked as a reason (I don't even know what this means. But I checked online to see if such rooms were available after settling in and they were. In fact, others in our party using the block were upgraded).
I don't understand what the point of being platinum is if there are so many barriers to a complimentary upgrade. Normally at Starwood properties, I am at least informed that no upgrades are available upon checking in without even asking. In this case, I had to ask and despite several options, was still not upgraded.
I also requested upon check-in (my room and another were under my name) for one room to utilize the green option and the other not to, but both rooms ended up getting bypassed by housekeeping.
There were also issues with the room (air conditioning was loud and sounded like a squeaky wheel - I asked for maintenance to fix it. I suspect they tried while I was out of the room because after the request there was no cool air at all, and only less squeaking). The safe also didn't function, but this required only a battery replacement which was serviced quite quickly.
The hotel seemed to be a location which could have been a great experience, but the unsatisfactory check-in process served to put my whole trip in jeopardy, as I was finding many things wrong with the room I was placed in.
July 16, 2013
Rated 5 out of 5 by RealtorJen Great overnight stay
I stayed at the Westin Denver after a Friday night girls' night out. The room was so comfy with the best linens! The square "rain" type shower head was a nice surprise, too, as was the Starbucks coffee for the morning. My only complaint would be the 8:15am knock on the door from housekeeping... Perhaps they want to take advantage of getting it done while people are out for breakfast, but on a Saturday morning? That was the only disappointment. Would stay here again!
July 14, 2013
Rated 3 out of 5 by Damien1 Westin Denver - Little Things
Like most of my visits to a Westin, overall, this is a nice hotel. However, I was deeply disappointed by one item. I forgot my toothbrush. Most hotels keep extras around, as this has to be the most frequently forgotten item. The Westin was out of toothbrushes. They referred me to a vending machine near the front desk, which was also out of toothbrushes. Someone at the front desk told me my best best was a 10 minute walk to a Walgreens. My expectation is that if I am staying at a nice hotel, they will have a toothbrush if I forget one - and if they run out, that they would prefer to send one of their staff members to pick up one, rather than send guests on a 30 minute trip to the nearest drug store. Definitely a disappointment.
July 13, 2013
Rated 1 out of 5 by Beau62 NEVER STAY AT THIS LOCATION
We have been a loyal patron to Starwood for over 15 years. We are Platinum members. We stay at Starwood properties because the experience at Starwood properties made the vacation even if the other parts of the trip were bad. But not at this location. A few of the examples are:
- a concierge was never on duty to help us as a matter of fact we asked the front desk and they offered to give us the phone number so we could call
- I asked on 3 occasions to upgrade initially for points but then pay due to the slamming doors on our floor. We were told none were available yet I could book a suite online for the stay.
- No one ever apologized or asked what they could do for us
- the worse part of the trip happened on our last 3 days when the hotel gave a wedding party control of our floor (Starwood Preffered Guest floor). They slammed doors randomly between midnight and 4 AM. When I complained to the front desk - no apology, no empathy. Actually the manger on duty "grilled" me for not calling the night manager. And then as I walked away the front desk staff laughed at my reactions. I went back and confronted the desk Manager again. She just mumbled some words BUT AGAIN NO APOLOGY.
July 13, 2013
Rated 4 out of 5 by boatbride Green Program Needs Modifications
You can opt not to have housekeeping change your sheets and towels to save on wash, energy etc. What they don't tell you is that housekeeping doesn't even come into the room. So coffee is not refilled, soap is not replaced, water bottles are not replaced. When asked, I received the coffee but had to pay for the water, which would have been free if I'd opted for housekeeping. I am happy to conserve resources but would like to keep the other amenities. Of course, the Clif bar I took from the pressure sensitive snack tray was replaced the same day.
July 13, 2013
Rated 5 out of 5 by christopherh Recent stay
My most recent stay was perfect except one slight issue during ck out. I was running late and needed to ck out quickly, but the 2 agents were talking about something and told me to wait. There was no one else present, so it was not really busy. I really only needed to turn in my Green program coupons so I could go and they were less than willing to take them. I am not sure I got credit. ??? Otherwise, the stay was great!
July 13, 2013
Rated 5 out of 5 by cjpogar Great Location
Tom and his staff were awesome...
July 8, 2013
Rated 5 out of 5 4th of July
From beginng to end everyone was helpful and is in this tough economy where jobs are appreciated customer service is back and well displayed at this hotel!
July 8, 2013
Rated 1 out of 5 by kate010 great location
The rooms were very nice, Staff was very helpful.
July 7, 2013
Rated 5 out of 5 by root4rockies This hotel has it all!
The newly remodeled swimming pool was a refreshing experience. The staff were all very well educated in the hospitality business of this Westin location in Denver.
The convenience of access is great for taking in a baseball game to a weekend getaway.
July 6, 2013
Rated 5 out of 5 by Jack5959 Location, location, location!!
Hotel is perfectly located for business purposes in downtown Denver, but it is just as good for families!!
Best rooftop pool in Denver with great view, great gym with basketball court! It's walking distance to everything...best of all...a short walk to Coors Field!!
July 5, 2013
Rated 4 out of 5 by RDL2013 Food and Beverage
Upon check in my wife and I were asked if I would want pionts or drinks at the bar we choose drinks. After we went to the Rockies game and got back to the hotel we went to bar to find out they had already called for last call. It was 11:00 and we were told at check in they stayed open till 12:00. I did talk the bar tender in too getting us drinks but she advised me we only got one drink from the Gold member drink card. I was suprised as I was told at check in drinks which I assumed meant two.
At breakfast the next morning the service was slow. I will never eat thre again if I stay at the hotel.
July 5, 2013
Rated 4 out of 5 by BusinessTraveling Great hotel stay
This is a very good hotel, the staff are quite professional and nice! The rooms were comfortable
July 2, 2013
Rated 2 out of 5 by Wendy100 Disappointed this time.
As a SPG Gold member, I have been very pleased in the past with the Denver Westin. I have stayed multiple times. This time around, upon check in, an upgrade was not honored. I received a 4 AM wake- up call I didn't order. The maid failed to place new toiletries in the bathroom for the second night then on the third placed body lotion in the shower .... Which I thought was conditioner. I won't go back soon. Bad experience. Lots has changed. I will say the valet was impeccable as always.
July 2, 2013
Rated 5 out of 5 by Adlgator Good location for small conf.
All the amenities of much larger resorts in a more intimate setting.
July 1, 2013
Rated 3 out of 5 by maggy gym
The gym was to hot. When asked to please lower the temperature a man in a suit came through held out his hands and found the temperature okay. Then the door to the pool area was propped open. The hotel needs to dobetter in that area.
June 26, 2013
Rated 3 out of 5 by Shiveringcold1 Dissatisfied with expensive room.
Had to take a cold shower the first day. Later that night when I returned to room I find there is not picture on the TV, just sound. Took about an hour and a half before it was fixed. Maintenance man said that it only took 5 min for ther water to get hot, but I think that's because I had already ran it for 20 min. 5 min is too long to wait for hot water anyway.
June 24, 2013
Rated 5 out of 5 by Brian66 A perfect stay
I was in town for a convention and returning to the Westin every evening felt like a mini-retreat. The room was extremely comfortable with two big arm chairs, heavenly bed, and rain shower. I asked for a quiet room and the staff accommodated my request. The pool with its outdoor space also added to that resort in the middle of the city experience. Hotel close to great Larimer Square restaurants where the helpful concierge made some great recommendations.
June 24, 2013
Rated 5 out of 5 by Notanicknamekindofguy Great hotel, excellent staff
The Westin was very comfortable and, for my needs, in a great location. My room was very quiet and easy to relax in. As good as the facility was, the staff was even better. Everyone was very helpful, courteous and willing to go the extra mile to make my stay a pleasurable one.
June 20, 2013
Rated 4 out of 5 by havebusinesswilltravel Great hotel for downtown stays.
The Westin downtown is a really nice place if you are wanting to be downtown. You are only steps from 16th mall, all kinds of places to eat, bars, nightlife, museums, shopping, anything you could want. The hotel itself is nice, staff was friendly, I had to ask for an upgrade which is frustrating, but they did bump us to a slightly higher room. I dont recall what parking was per night but it seemed pretty reasonable. I would stay here again if I was going to be downtown.
June 16, 2013
Rated 4 out of 5 by Mom3 Great staff
Special attention as we were celebrating our anniversary.
June 13, 2013
Rated 4 out of 5 by kevinsmom A Little Tired
Our room (1426) was a deluxe room. I had done an online upgrade request for a mountain view room but we did not get that. We were attending a conference, so we got that rate but just a view of another building. There are a lot of amenities such as ample hangers, tea, robe, etc. the hotel is looking a little tired . The doors and woodwork were distressed as we're some other areas like the bathroom. The beds are very nice and the staff was nice. It's very convenient to the 16th St Mall and restaurants.
June 8, 2013
Rated 5 out of 5 by LA29 Exceptional Hotel
Great location with eating, shopping, and entertainment all within walking distance. Staff was professional, courteous, and friendly. Accomodations are outstanding for both professional and personal travel to the Denver area. Rooms were clean and comfortable. I will recommend to peers, friends, and family traveling to Denver.
June 8, 2013
Rated 3 out of 5 by Jackie28 WiFi disaster
In-room WiFi signal was weak to non-existent despite five (5) calls to front desk and technical support. Everyone was polite and apologetic and no one could fix the problem. Completely unacceptable at this price point.
June 6, 2013
Rated 3 out of 5 by MM0629 Left something in my room
I have to voice my concern for the service at the Westin Denver - I had stayed there from May 18-20 2013, as soon as arrived to the airport, 30 mins after i left my room i called and stated i left my Fit Bit, in my room. The front desk transferred me to housing keeping and they said the room wasn't cleaned yet- and would call me back. They ask for my name and number. No call that day, or the next or the next. So i called back -- same drill -- left name and number. Still no call for days. I called back, and asked to speak to a manager and when I did, he told me I would have to deal with housekeeping. So for the third time, I explained that I am looking for my item I left in my rooms -- they said they would call me back. STILL NO CALL. I am upset for a few reasons. 1. I called immediately after i left the hotel -- and the room wasn't cleaned yet -- so I know it was in there. 2. NO call back after MANY attempted. 3. A manager should never say " it isn't my problem" 4. I arrive back to the same hotel Saturday June 8th- and I am going to cancel my reservation.
June 6, 2013
Rated 5 out of 5 by saltovar Customer Service at its best!
The staff at the Westin Hotel are top notch. I was greeted with friendly service from the bell man and front desk. Front desk assisted me with my needs. The only issue I had that was not directly related to the hotel was my SPG was not recognized due to some backoffice issue.
June 5, 2013
Rated 5 out of 5 by BARBARA51 Great Hotel
We found this hotel to be a great facility. It met our needs as far as food, drink, etc. We were especially pleased with the location. We were able to walk everywhere downtown. We would highly recommend this hotel to anyone wanting to stay downtown.
June 3, 2013