Rated 5 out of 5 by CJJJJJJJJJJJJJJJJ Great Hotel and Staff
Hotel is beautiful and the staff was great.
March 11, 2014
Rated 5 out of 5 by MrsCK My new home away from home
I am very happy and satisfied with my short stay this week - but I've never looked forward to traveling for work again. Staff was amazing, they were all very nice and responsive to my needs. It was a wonderful overall experience...i'm glad that I'll be back in a couple days :)
Thank you for providing me my new home away from home!!!!
March 7, 2014
Rated 5 out of 5 by Jared29 Great Hotel
I stayed at the Westin Georgetown from March 9 - 11 and loved my stay. The staff was as accommodating as could be when I arrived. They parked my car and helped bring my luggage to my room and showed me where everything was. The lobby was beautiful as was the room.
The only minor complaint I had which did not at all ruin my experience was that you needed a key in the elevator to go up floors but not down however whenever I tried to go down to a floor other than the lobby it did not let me. This happened on more than one occasion and was a little frustrating.
Other than that it was a great experience and I would love to stay there again in the future.
March 15, 2012
Rated 5 out of 5 by Even52 2014 Medical Advisory Board Hotel Site Visit
The Westin Georgetown was recommended as a site for our upcoming Advisory Board meeting. The location is excellent and the staff is warm and welcoming. Meeting space is well laid out and hotel rooms very comfortable. Kudos to Cat Carter & Vik Navin for their time and hospitality. Truly a 5 star greeting and welcome from the General Manager.
March 6, 2014
Rated 5 out of 5 by DTOkie Front desk excellent
Lonna at the front desk was more than exceptional. I have never had such pleasure working with a Westin staff before. She made the stay memorable.
March 6, 2014
Rated 5 out of 5 by kd25 Perfect DC.hotel
This is one of the nicest of the Westins I've stayed at - many of which are twice the price . The Georgetown location can't be beat, it's safe to walk around the area at night with many stores and restaurants open late. The accomodation was spacious and beautifully appointed, and the staff could not have been more helpful...looking forward to another stay here.
December 1, 2011
Rated 1 out of 5 by Masih Westin @ Hotel or Motel
My recent stay at Westin hotel was most painful experience & even worse post check out as even after settling all final bills but Hotel is still has not released the Blocked amount on my credit cards.
October 24, 2013
Rated 4 out of 5 by skyus1 Good hotel/Lots of hidden fees
The hotel was a good, comfy hotel but when I went to check out there were lots of hidden fees due to the "magnets". I got it resolved but I did not appreciate the extra time checking out.
March 3, 2014
Rated 5 out of 5 by Thechef856 Ridiculously Excellent
Not only was this exactly what I expected, but I don't think there was anyway I could have enjoyed my stay more. The staff is outstanding. They were always ready to take care of my needs... Great Job Westin Georgetown. You should have 10 stars
May 6, 2013
Rated 5 out of 5 by Ritaa Very Pleased
I was very pleased with the hotel, which was clean, quiet, modern, and lovely. The bed was very comfortable and the linens were top quality. The bathroom was spacious and well-appointed.
I didn't think WiFi in the room should be billed separately. I would rather have the room cost $10 more than to bill daily for it. To be fair, there IS free WiFi in the lobby, but it needs to be included in the room.
I was happy to see there was a "green" option offered, which allowed you to opt out of Housekeeping changing the linens in exchange for a $5 gift card (used in the hotel) or 500 Starwood points. But I think that even without new linens, Housekeeping should stop in to replenish the coffee.
July 16, 2013
Rated 3 out of 5 by NativeOne Officer of the Comanche Nation of Oklahoma
Fabulous facility for comfort, but no follow through by the employee at check-in clerk.
March 2, 2014
Rated 5 out of 5 by stoncrop Quick response to all my needs.
Everyone at this hotel focused on taking care of anything I needed from the doorman, to front desk, to service express to maintenance. As a Starwood regular I've come to expect great service and the Westin Georgetown was an excellent example of this. I stayed a week and had two issues in my room, I called service express to get someone to the room to take care of it. They were so fast on the response that my wife asked me if they had been standing outside our door. This happened both times. The doorman was always right there when we left or returned and offered directions on places to go etc.with a smile on his face no matter how cold it was. If I travel to Washington again, I will definitely stay here.
April 1, 2013
Rated 1 out of 5 by JPJS Very poor accomodations for a Westin
I stay in Westins in other areas frequently and I was shocked at the poor accomodations provided at the Georgetown Westin. I stay for two nights. Before 7:00am every morning construction noises began. There was a leak in my room coming from the bathroom that caused a large wet not damp spot in the carpeting. This was reported upon arrival and never fixed during my stay. I waited over 25 minutes one morning for a cab. There was really no restaurant and a make shift bar in the the Lobby. In the room there was a large office chair that was hard to get past due to the crampted space.
July 27, 2012
Rated 2 out of 5 by Aaodao Unprepared and uncaring
As an elite member I expect and deserve some attention to detail, even if it is reviewing my folio preferences to accommodate my needs. This hotel failed miserably on this function
Furthermore, the room has not been aired nor refreshed, and the bodly odor was very bad. Asked for housekeeping to attend to this issue while I went to dinner and it was never done. For the money this hotel costs, we should get better service even if we are not Starwoods members. In any case, I will not return to this hotel
November 5, 2013
Rated 5 out of 5 by climbingman Exceeds expectations
We had a company holiday party at the hotel, and stayed overnight. Everything this hotel does exceeds normal expectations. From having a true wood burning fireplace and hearth in our holiday party to the great and newly renovated room, I highly recommend this property. Catering is exceptional, and the staff go out of their way to welcome you and make you feel appreciated.
December 16, 2013
Rated 4 out of 5 by wigstheome Warm and Comfortable Westin
First off, I happen to really lik the hotel's West End location, with convenient access to Georgetown, Dupont Circle, and Foggy Bottom -- great base for walking. The hotel is warm and comfortable, and the staff usually strives to please. My room (441) was a decently sized corner king, and was clean and well furnished and in excellent condition. My only complaint is with the lighting -- it was either on in full or off. Valet was quick and simple, and service at the restaurant for breakfast was quick and pleasant.
May 2, 2013
Rated 5 out of 5 by Tbone Great experience
After a long day at work and a bumpy train ride from Philly, it was refreshing to arrive to the Westin Georgetown. The front desk rep was friendly and efficient - seemed as though he was expecting me - treated me like a king. Additionally, I had a small issue with my room, and again the same front desk rep quickly resolved the issue. He expemplifies what service is all about.
Beyond that, the hotel is excellent shape, its a great location and the amenities are stepped up. I'll be back.
January 19, 2012
Rated 5 out of 5 by WGTguest Great staff consistently exceeding expectations
Staff is warm, welcoming, and professional. Doormen are particularly great, always recognizing my work colleagues upon arrival.
Rooms are a good size and good for working.
Gym facility is comfortable, and hotel is in a good location. Food options in the hotel are great.
December 2, 2013
Rated 5 out of 5 by rlefcd Best Westin in town!!!
The staff was wonderful. The rooms were spacious. The view of the courtyard was a bonus. Small but adequate fitness center. The hotel went the extra mile with the New Balance shoe rental. Quick and friendly room service. Friendly doormen and valets. After staying in City Center the night before, this hotel was a breath of fresh air.
February 14, 2014
Rated 1 out of 5 by DisappointedFeb2012 Worst Hotel Experience
I have traveled extensively for years. This was the worst hotel experience I have ever had.The people in the room next to me were extremely loud. I was awake for almost two hours in the middle of the night. I talked to the front desk many times. Security never once knocked on their door to tell them to be quiet. I could hear every word and sound. Every single one. I finally asked to move to another room.
To top it off, the General Manager then emailed me asking if left feeling refreshed and delighted.
I will not stay at this hotel again. I have had two other poor experiences at this hotel. One related to loud children late at night in the pool. Another related to bathroom that had not been cleaned prior to my checkin.
February 18, 2012
Rated 5 out of 5 by fatherof5 Great Hotel, Great City, Great STAY!
Our family was in town for a campus tour of GWU and an interview for my 17 yr old daughter who really wants to go to school there so we chose the Westin for many reasons. First of all, Westin has always exceeds our expectations and this one lived up to it as well. Beautiful lobby, spacious room, super-friendly staff. Secondly, the location is perfect as it is close to all but still tucked away in a quiet area near great shopping on M St NW. I emailed the hotel and K.L. and C.C.called me on the phone to address my request and went out of his way to ensure that we were treated well. SPG should be very happy that they have such fantastic employees representing them. We were welcomed with a delicious treat and the entire family enjoyed our 2 night stay. Hopefully she will attend college at GWU and we will be back at the Westin for the 4 years and beyond.
August 25, 2013
Rated 5 out of 5 by JLMinDallas Cozy and Great Location
I had a great 2 night stay while visiting one of my kids this past weekend. The hotel is very comfortable and is in a great location, with easy access to Foggy Bottom metro, or taxis readily available. The only issues I have are that the TV uses satellite which limits your channels during rainstorms, and that Starwood continues to try and charge for WiFi. The front desk were happy to waive the charge, but still bad policy.
July 2, 2013
Rated 5 out of 5 by GKF27 Staff commendation
I attended a conference last week and forgot to make a room reservation until last minute. Angie was tremendously helpful in assisting me with this process and went out of her way to ensure that my conference was not a disaster. When I met her at check-in she was extremely modest and professed she was simply doing her job. Her professionalism and courtesy were admirable and should be an example for her colleagues.
December 12, 2011
Rated 5 out of 5 by HeyBuddy Great Hotel
We had 4 adults staying in the room and it was large enough for all of us. The beds were very comfortable and the bathroom was very nice. The concierge helped us with restaurants on 2 nights and recommended a great Italian restaurant, Rialto, and a great hamburger restaurant. We will definitely stay here again if we come back to Washington, D.C.
October 7, 2013
Rated 4 out of 5 by Catty Unbeatable location!
I don't know if there's a better location than this hotel where it's really close to EVERYTHING. It is not in Georgetown but it's within 10-15 minutes of walking distance. These other locations are also within 15-20 mins walking: Dupont Circle, Lincoln memorial, west of White House, and Founding Farmers (one of the most popular restaurants in DC).
August 21, 2013
Rated 5 out of 5 by Bob022014 Thank you!
On behalf of my little family, I would like to thank you for being our home for a week during renovations of our condo. It felt nice to return into clean and functional room with “working” bathroom after long day in the office followed by tour of dirt and dust in our condo - and to contemplate how nice our place will be once all renovations are completed. Speaking of bathrooms – your bathrooms are amazing! Our private dining order came promptly and was delicious. Front of the house associates are efficient and cordial. Fruit plate in the lobby and selection of newspaper in front of the elevator on guest floors are really nice touches.
I would like to say we will return, but it is not likely since we live in D.C. and hopefully we will not need to leave our new digs for another “emergency” hotel stay any time soon - however, the fact is that your property has become important chapter in our “reno” story and we will be happy to recommend your services when opportunity arise.
February 10, 2014
Rated 5 out of 5 by HMSminnetonka Westin Georgetown
We love this hotel. Just a few comments.
The restaurant ( coffee shop ) could stand a revised menu for breakfast with a few more selections. The staff is great and very welcoming. We had a lovely room and enjoyed our stay.
October 22, 2013
Rated 5 out of 5 by ErikandHeather Presidential Treatment
We were in DC for a wedding in the peak of summer. It can get quite warm. Fortunately they keep the lobby so cool here that every time we returned it felt like an escape from the heat. The rooms are very spacious especially the bathroom. This is a great part of town. We enjoyed our stay and look forward to the next one.
August 6, 2013
Rated 4 out of 5 by Dazel JUST OK
Rooms are your avg. Westin rooms. Parking is a headache. I suggest if your there on the weekend park on the street Vs $40 for valet and $35 for self park. The valet gave me the wrong keys 2 times. No late night eats in that area after 11pm. Very limited late night menu. My complaints are not the end of the world type but it was a problem
October 9, 2012
Rated 5 out of 5 by Robin Great Hotel
We stayed for the USTA Advocacy Days on Capitol Hill. I really appreciated the friendly, helpful, professional attitudes from ALL staff.
Our room was very clean and I LOVED the 'green' aspect--needing your room card to activate the AC/heat.
The food they provided our conference was spot on. Tasteful, fresh, and filled with variety.
May 10, 2013