The Westin Georgetown, Washington D.C.

  • 2350 M Street N.W.
  • Washington,
  • District of Columbia
  • 20037
  • United States
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Rated 4.2 out of 5 by 240 reviewers.
Rated 5 out of 5 by Overview of Stay The room was very clean but it was hard to regulate the temperature. One min it was too cold and then too hot. I would recommend equiping the room with a refrigerator. Many hotels allow you to use the cold bar to store your items but this one did not allow for that. I also recommend that Wifi be included as a standard feature. February 11, 2013
Rated 5 out of 5 by Thank you! On behalf of my little family, I would like to thank you for being our home for a week during renovations of our condo. It felt nice to return into clean and functional room with “working” bathroom after long day in the office followed by tour of dirt and dust in our condo - and to contemplate how nice our place will be once all renovations are completed. Speaking of bathrooms – your bathrooms are amazing! Our private dining order came promptly and was delicious. Front of the house associates are efficient and cordial. Fruit plate in the lobby and selection of newspaper in front of the elevator on guest floors are really nice touches. I would like to say we will return, but it is not likely since we live in D.C. and hopefully we will not need to leave our new digs for another “emergency” hotel stay any time soon  - however, the fact is that your property has become important chapter in our “reno” story and we will be happy to recommend your services when opportunity arise. February 10, 2014
Rated 5 out of 5 by Great Hotel. Great Location Very clean and extremely comfortable hotel. Staff was very polite and very helpful. Within walking distance of so much! When walking back from an evening out, the doorman opened the door and asked if we enjoyed our evening. Felt like royalty. You will not regret a stay here. March 6, 2012
Rated 5 out of 5 by Very clean with great bedding I must express how clean this hotel is. Our room was amazing with pressed linens and fluffy comforters. There was NO smell in our room; there was just clean fresh air everywhere. The bathroom was huge and bright, and I will certainly make this my DC hotel going forward. February 29, 2012
Rated 2 out of 5 by This hotel is lacking Room was expensive relative to value received. Stayed in rm 306 and water faucet leaked - definitely in need of repair. Also dirty carpet. Spacious room and comfy bed but dated furniture (e.g. wardrobe) and bathroom finishes. Good location and friendly staff. May 9, 2013
Rated 5 out of 5 by Wonderful Staff and Great Location My three day stay was on starwood points and was perfect. The room was lovely and spacious. I especially appreciated the friendly doorman who greeted me on my arrival and remembered my name for the next three days! April 2, 2013
Rated 2 out of 5 by Housekeeping needs help Changed rooms 2X. First room had an unbearable stench of body odor and second room had some sort of liquid all over the carpet. Staff moved me, but kind of nuts to have to move 2X when paying $300 a night. June 18, 2012
Rated 5 out of 5 by Outstanding Staff We've stayed at this property a few times and each visit I have been extremely impressed with the staff and their hospitality. Exceptional. It's the primary reason we return each time. March 4, 2012
Rated 5 out of 5 by Transformative Stay I used to be a regular at this hotel (before the name change and renovation), but a job change ended my frequent visits to D.C. I last stayed at the hotel a few years ago. I now have a new job that will require frequent travel to D.C. again. The first hotel I booked was the Westin Georgetown. What a wonderful experience and stay. As soon as I stepped out of the taxi the bellman instantly recognized me and welcomed me back. Marvin at the front desk was a familiar figure and it seemed that time just dissolved. The renovation of my room was spectacular. I recieved a nice upgrade for my Starwood Platinum status and wish I could have stayed for a week instead of a day. Everything was perfect. Great service, comfortable room with attention to details like conveninet electirical outlets.The room had a very contemporay look and feel Room service was prompt and the food excellent. Check in and check out were fast and seamless. The overall transformation of the hotel was impressive, but the same warmth and vibe of the people was what made my stay truly transformative. I am looking forward to my next stay! January 23, 2012
Rated 3 out of 5 by Nice location, but be aware of noise! This hotel is pretty expensive. It is also located next to a rather busy street (M street). And for the price I paid, I did not expect to be awake most of the night due to traffic noise. Clearly, the hotel should do more to soundproof their windows. Our stay was a part of a road trip which included a lot of cities, and this hotel was the winner when it came to being noisy. Doors slamming loudly when open/shut was also a problem. As usual its hard to understand why hotels of this class do not install door mechanism to prevent this. Everything else was okay - your average "westin" standard. Location good, but not great. The walks to Dupont Circle or Georgetown got pretty tiresome after some time. I will try the Fairfax next time. November 13, 2011
Rated 5 out of 5 by Amazing stay, thanks! I live in DC and came here for one night stay-cation to celebrate my boyfriend's birthday. The concierge Sloan contacted me immediately after my reservation and asked what they could do to make the stay special, and she definitely delivered! Not only did she patiently tolerate my indecisiveness on what to do for him, she had great suggestions of her own. We had a fantastic room that seemed very big for a DC hotel and was very quiet. He absolutely loved the cookies and the note that was waiting for us when we arrived. I travel constantly for work around the world and my experience here was top notch, even when compared with other Westin hotels. June 29, 2013
Rated 5 out of 5 by Comfy Room The bed was super comfortable as always at a Westin. The hotel is in a great location and is very clean and nice. May 6, 2013
Rated 4 out of 5 by Great Georgetown Location Great hotel, clean, quiet and modern. 3 block walk to Georgetown. Definately one of the higher end Westin's November 16, 2011
Rated 5 out of 5 by Bell staff Excellent Bell staff.Ahmad and the other staff recognize me every time we visit D.C. December 7, 2011
Rated 5 out of 5 by The hotel was fantastic The hotel and staff was fantastic and very helpful. January 3, 2012
Rated 1 out of 5 by Probably my worst Starwood experience This was an interesting experience as originally I booked the Westin Washington which I cancelled after reading these reviews and changed to Gergetown. I am a Starwood Platinum member, so have been around the block. We checked in to be told there were no rooms to match our reservation at 9.00pm. I enquired if our upgrade request was honored (Starwood has a program). I was told there was no availability. Eventually after several consultations on the phone the reception clerk told us that an upgraded was available. On arriving we were given a disabled room. I called to say this was not satisfactory. Amazingly another smaller room was found. The next day, my wife was looking or of the window, only to see the Doorman spitting in the flower bed! We then feeling lazy turned away housekeeping and asked if they would come back in an hour. They never came. On the next day we ordered breakfast and the order was incomplete. We ate at the restaurant it was terrific, the staff were fabulous. Then on checkout I find the discount promised at breakfast had not been applied. In summary we felt the hotel lacked grace, several staff members seemed totally disinterested others were superb vet little was personal. After staying at great Westins around this world this was the worst it just has nothing special about as much joy as going through security my Wife says. We checked out a day early August 3, 2013
Rated 5 out of 5 by Good Conference Venue Easy to get to from Subway . . excellent meeting facilities. February 7, 2014
Rated 2 out of 5 by Hotel should inform guest a couple of things, first when the housekeeper cleaned the room the bed was no mad properly, it was as if he just said well since they are stay I don't really need to make it look neat. two on the morning of the departure there was loud jackhammering and there was no notice of that. I had to get up earlier the expected. I love Westins but this was no a good experience. I will return and hope it will be better. the hallways are very cold and my room was like at the end of the hall. Staff was friendly though. I was also expecting to get the 50% discount on F&B but was told it no longer apply. no worries. Location was great though May 31, 2013
Rated 4 out of 5 by Well Located The Westin Georgetown has been recently renovated and is well located especially if need to be in or around Georgetown. The front desk staff is very helpful and welcoming. The rooms are usually good however if you have two people with several days of clothing the small wardrobes will not provide enough closet space. This is a real issue if in town for formal events. Also this is a low level service hotel. The front bell staff needs additional training on how to better assist guests. The rates are very competitive and generally compensate for the basic level of service. December 14, 2013
Rated 5 out of 5 by A relaxing weekend My wife and I were in town for a getaway weekend, just the two of us. We chose The Westin Georgetown based on its location and we were very pleased we did. Our room was spacious and spotless. The bathroom quite a pleaseant surprise, with my wife enjoying the large soaking tub very much. The bedding was excellent as always. It was a short walk to Georgetown for shopping and dining. We left feeling so very relaxed and look forward to another stay in the future. January 13, 2014
Rated 4 out of 5 by Great Location but Noisy I had a great stay on my first visit to D.C. I was comfortably within walking distance to great restaurants and plenty of night life. The only downside was the amount of noise I could hear streaming in from outside of the hotel. I was on the second highest floor and could easily hear noise from the street below. Each morning I woke up to an ambulance passing by and could often hear people trying to hail a cab. I stay in several hotels a year and Westin is typically one of my favorites but the amount of noise I could hear was a bit unusual. The room was very comfortable and right at the standards that I've come to expect from a Westin property (minus the noise of course). July 18, 2012
Rated 3 out of 5 by Room for improvement. The room was small. We were a Preferred member but the couple we were traveling with were not yet their room was bigger than ours. Many surfaces in the room especially in the bathroom had a white film on it. Asked the front desk to come clean a second time. Still found dirty surfaces even after second visit. Manager did compensate us for this inconvenience. They place mini bar items on a special tray that if you lift an item off the tray for more than 30 seconds you've bought it even if you don' open it. This is explained in small print on the tray. You have to pay for Internet. Staff was nice. Good location. April 10, 2013
Rated 4 out of 5 by Great Stay Rooms were clean, comfortable, quiet and spacious. Restaurants within the hotel were good - great margaritas and happy hour apps at Boveda - a great way to end the day after touring the city. Jeffrey, the Concierge is the hotel's greatest asset. He was welcoming, knowledgeable and made great suggestions for us, even getting us in to a restaurant that we really wanted to go to. Two down sides - the hotel charges extra (and I think extraordinarily high) fees for internet. I fail to see why hotels do this. They would never charge for cable! Also, we had hoped the pool would be open. The temps were about 80 every day we were there, but they don't open the pool until Memorial Day.. May 12, 2013
Rated 2 out of 5 by Business travelers beware I stayed at the Westin as part of a conference I was attending. Apparently it was restaurant week and rather than catering to the needs of weary business travelers, the hotel suspended its regular menus, forcing everyone to order from a pretentious and unsatisfying Prix Fixe menu. Despite a recent renovation, there are no accessible outlets near the bed, making charging cell phones used as alarm clocks impossible. The energy saving light system in my room was faulty but after a long day of conferences, I chose to walk around in a half dark room rather than deal with maintenance. All in all, they've lost sight of what business travelers need for a comfortable and convenient stay. February 7, 2013
Rated 4 out of 5 by Great and startling. A last minute booking due to a flight home being cancelled because of the weather. I arrived with nothing but the clothes on my back and James checked me in and made available: toothbrush, paste, deodorant, and a shaving kit. He was incredibly helpful and nice which made the rainy night end well. A startling event did occur which I've experienced at another Westin on a different stay. Around 0115 I woke with a start because my television came on with a blaring volume level. I had to find the remote in the dark before I could shut it off. A great last minute stay was offset by a malfunction. June 12, 2013
Rated 5 out of 5 by Constantly exceeding expectations The Westin hotel chain consistently provides comfortable, clean rooms, and outstanding service. Westin Georgetown was no different. From the moment I checked in to the moment I left, the service was impeccable. The concierge suggestions were wonderful. Lana went above and beyond the call, responding to a request & making sure that I had a smooth check in. The room was beautiful. The bed amazing (certainly one of the reasons I stay at Westins). The bathrooms were incredible. The bathtubs a delightful surprise. I was incredibly happy with all aspects of the hotel. The only suggestion I might make would be to add either a warm brownie or cookie sundae to the late night room service menu. Again, nicely done. I would absolutely stay here again. November 18, 2013
Rated 5 out of 5 by Excellent room and very caring staff The room was more than good and the staff was very attentive to our needs..Great location for sightseeing..Make this your stop in DC.. January 13, 2014
Rated 5 out of 5 by Great Hotel, Greatest Staff I can't say enough about this hotel. Our room was spacious with an unbelievably comfortable bed, large bathroom, and great views. The hotel is located on M Street, and walking just a few blocks gets you into an abundance of Georgetown restaurants and shops. We were also able to walk down to the Lincoln Memorial easily. But what made this hotel perfect was the staff. We were in DC to celebrate my wife's birthday and not only did the staff have every amenity we needed that weekend (after forgetting some things), they also surprised my wife (and me) with a bottle of champagne and two glasses. Now that is class! I HIGHLY recommend this hotel - one of the best stays we've had in a while and it's partly because of the great room, mostly because of the great staff! November 11, 2013
Rated 3 out of 5 by What happened?? Not a great experience, disappointing for what I have come to expect in the SPG program as wonderful service and quality. The front staff were poor at best, lack of experience, 2 trainees no senior person available at 11AM? The hotel was empty, when I tried to book a room at a better rate, the told me I couldn't since I already had a reservation?? Breakfast was slow, poor quality and $$$. No concierge available mid week, out due to personal days and no suitable replacement...in Washington DC during the Cherry Blossom season? Bad experience, regrettable. March 27, 2012
Rated 5 out of 5 by Accomodating Staff was excellent. Very enjoyable stay January 6, 2014
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