Rated 5 out of 5 by DCnative Beautiful & convenient property
We were in town for my mother's funeral and decided last minute to stay in a hotel vs. with family. Luckily, Georgetown Westin had an opening & I even used SPG points so the room was only ~$100. The staff was attentive, helpful (Jeffrey the concierge went out of his way to assist.) The room was incredibly comfortable, quiet & clean. I will definitely stay here again the next time I'm in town.
June 24, 2014
Rated 5 out of 5 by happytravels Exceeded Expectations
We stayed in this hotel during our week of exploring Washington DC. We found it very convenient to use the Metro to see all the sights and at the same time it was in a very comfortable, attractive residential area. Everyone we dealt with at the hotel was amazingly friendly and helpful The staff is clearly very well trained which is a tribute to the management. Our room was excellent in all ways. We ate breakfast in the hotel restaurant -The Caucus- and also enjoyed dinners there. We were not eager to go looking for a restaurant after a full day and we were very pleased with the food and service at Caucus. We also found our favorite beer on tap in the lounge which was an extra treat.
We highly recommend this hotel for a trip to DC. Altho out of DC proper it is very convenient to transportation with very little walking. The staff made it feel like our home away from home.
May 28, 2014
Rated 3 out of 5 by Antonio55 Basic hotel
The person at Starwood who made this reservation was very professional. Also Melvin at front desk was very good at check in...even checked to see if there was a larger room available as we are 2 adults 2 kids. No luck though. This hotel has very limited facilities: gym, pool in summer. We thought the pool was indoor and year round- very disappointing. Location was good for restaurants nearby...we preferred it to the downtown location.
January 1, 2013
Rated 4 out of 5 by Lennykrav Nice hotel, little things off.
This is a nice hotel in a great area. Great entry way and lobby area, very upscale look and feel and very clean. Several small issues bothered us. Coffee in the morning in the Caucus room restaurant was over $5 and almost impossible to drink it was so bad. And I am no coffee snob....Go to the Starbucks next door instead. The other Restaurant , Boveda has outstanding Tacos however was not open for lunch which made no sense for a Taco place. Bathroom was nice but shower stall was very small. Bathroom also has a nice soaking tub, but no bath bubbles in the room to go with it. The clock in our room was not set correctly which again seemed off for such a nice hotel. Entry way to hotel has a revolving door, how ever the doorman almost insist that you do not use because frankly it is quite small. Overall though this hotel is a notch above the typical Westin.
June 20, 2013
Rated 4 out of 5 by Preferred What does Starwood Preferred Room Mean?
The hotel made one huge mistake. I left my room for the day at about 9:00 a.m. on a Sunday. I returned at 4:00 p.m. and my room had not been cleaned up yet. I phoned the front desk and asked what happened and I was told "It is not unusual that your room is not yet made up because the cleaning staff is here until 6 p.m. on Sundays...would you like for someone to come now and clean?" I was floored. This is "preferred" service, I guess.
April 20, 2012
Rated 5 out of 5 by Texaslax Perfect place while visiting DC
Georgetown is a perfect location and safe to stay while in DC. Cab ride to Constitution Street is $8 and worth the money to not waste time finding a parking place. Staff was very helpful and friendly. Loved the door man who gave us recommendations on where to eat and places to see first. Monuments are better to see at night when lights are on. Cab ride back to the hotel was easy. Loved this hotel and will stay here again.
July 31, 2013
Rated 3 out of 5 by jrns Much better SPG properties in DC
The hotel shows its age, despite overall good maintenance. The dining room was closed while we were there, and alternate arrangements were very unimpressive. The linen (bedding, towels) in our room was musty, and the windows don't open. The smell was quite unpleasant. Staff were mostly lackadaisical. No email response from manager who invited comments. Other SPG hotels much better. This is not one of the best Westins.
July 30, 2012
Rated 5 out of 5 by Mary8 Nice Family Vacation Spot
Staff friendly and accomodating
August 11, 2014
Rated 5 out of 5 by Paco01 Great stay
Our stay in Westin Georgetown was perfect. The hotel is in excellent conditions. Confortable beds. Great location. Walking distance to a great variety of very good restaurants in DC. . . . . . .and what's more important, very freindly staff willing always to help. Parking is a somewhat high, but not for DC. You can save some money if you park in the street after 10:00 pm and then at 7:00 am you use the parking lot.
August 11, 2013
Rated 5 out of 5 What a Great Experience
First off...the staff was incredible. Very attentive and took care of all of our needs.
As a SPG Platinum member, they gave me a great room (Hospitality Suite) which was a huge suite with a great view. Unfortunately we only stayed for one night and I really with I could have enjoyed the place a little more. If anyone is thinking about staying here, the propertly, location, staff, and everything is superb.
November 18, 2012
Rated 5 out of 5 by tubs172 biz and pleasur
Great hospitality from all at hotel. Always a helpful hello and offer to be of assistance. great facilities in a great location. Other than the going rate of parking -it was great.
July 29, 2014
Rated 5 out of 5 by Mike1076 Great Stay
Hotel staff was extremely accomodating (comfortable crib, fridge rental) as we were traveling with a 1 yr old. Staff was excellent, especially the extremely friendly door men. Room was large and clean and fully met our expectations. Dined at Boveda on Friday night, the Cordero Seco small plate was delicious as were the carnitas tacos. A bit of a walk to the sites but we knew that going in. Recommend for sure.
July 1, 2013
Rated 5 out of 5 by hardworker99990 Great escape
Visited for a conference and really enjoyed the top notch service and the excellent room stay. This hotel is like a wonderful retreat while you are working.
July 31, 2014
Rated 2 out of 5 by RD53 This hotel was a bit disappointing.
The hotel was fine, but not what I expected in Georgetown. I had a cleaning person in my room when I returned at 3:00 pm and she had terrible body oder. When she left it was clear she sprayed air freshener, yet it did not have the desired effect. Twice I came back to the hotel to squeeze by cars parked in the entrance. . . not very welcoming. The fitness center was great, newspapers and fruit plentiful.
April 1, 2013
Rated 3 out of 5 by PeteG Really disappointed
Was staying in DC for one night, business meeting early the next day. I was in room 425, overlooking an open garden area, which I realized later on that night, is a prime gathering spot for people when they are having a holiday party at the hotel. I went to make an important phone call to California, picked up the phone, and smelled like cigarettes and coffee. Disgusting. After a business dinner that night, got back to my room and heard loud partying in the courtyard below. Was told there was nothing they could do about moving my room (would have been nice when I checked in if someone had told me about a party going on that night, where the bar and restaurant were closed). Checked out early the next morning, complained to the front desk, and I all got was "I'm sorry". No mention of taking care of anything on my bill. I was very disappointed and will not stay here anymore when in DC.
December 6, 2013
Rated 5 out of 5 by Louise333 Good people, food, location
SPG recognition was very nice. Great room service. Wonderful bathroom....very important! Jeffrey, the concierge, was outstanding and so helpful. Boveda was a great place to end the busy day...bartender was very friendly. All staff were most accommodating. Nice visit. Crazy place to drive around in, but Metro was much easier!
June 24, 2014
Rated 5 out of 5 by RK61 This is a very friendly hotel
You will recieve friendly greetings the moment you step out of car. The lobby is warm and has a sense of home coming. All staff are extremely friendly and willing to make your stay a wonderful experience that you would like to share with others. I have always chosen this hotel when I come to DC
July 4, 2014
Rated 5 out of 5 by pmb15 The hotel staff genuinely cares for their guests
I brought my ten year old daughter to DC from SF for her birthday. We spent one night at this hotel, and would return whenever we are in the area. The staff reached out to us prior to our arrival to help with any planning, and when they found out it was a birthday celebration they took special care of my daughter. She was very touched, and I was very impressed with their sincerity. What a great team!
January 1, 2013
Rated 4 out of 5 by steve room service food quality poor
We ordered a turkey sandwich for late night snack, received a croissant with no turkey on it. Called back to room service; promptly received a replacement, but it was on a saran wrapped plate that was just taken out of a refrigerator. Sandwich was quite cold, potato chips soggy. Not what we expect from an spg property. Quality of room service far below quality of Caucus Room, which was quite good.
February 10, 2013
Rated 3 out of 5 by uran235 Problems
I checked into room 310. Upon coming back after dinner, I wanted to cool the room down. Turned the thermostat down to 65 but the room temp went to 75. Called for help, couldn't change heat. Moved to room 314, a handicapped room. Tempp did finally cool down, although not soon. In the shower, the valve for the rain shower would barely get to warm, mostly cold. The hand held shower would get hotter.
February 1, 2013
Rated 2 out of 5 by ussr Watch out exhorbitant parking costs
Expect to pay for car parking anywhere from 25-33% of the cost of your room. It is outrageous and would, by itself, prevent me from staying in the Westin again. Also, be aware that - "for your convenience" (how cynical!) - the Westin will try to charge you $100 if you put a bottle of your own water in their refrigerator. I have never experienced this, around the world in 4-5 star hotels, before.
December 25, 2012
Rated 5 out of 5 by 737823 Great DC property
Just completed a one night stay at this property and was very pleased. The staff is friendly and knowledgeable and willing to assist. Rooms are a good size for DC and have been updated and are well kept. My one dissapointment was a 20 minute wait for New Balance lending gear only to be told they did not have my size available and no apology was offered. Otherwise a great stay and I will be back.
July 18, 2012
Rated 4 out of 5 by Jeri Westin meets my expectations
The Westin is a brand we use a lot, because of the consistency of the experience. This hotel was no exception. Staff is friendly and accommodating, room was clean, large and fully stocked with everything we needed. It is well-located to whatever we wanted to do, near a metro, the movies, great restaurants. I would recommend it. The Caucus Room restaurant had an excellent chicken tortilla soup.
February 11, 2013
Rated 1 out of 5 by Tony2112 Worst Stay Ever
The staff was full of misinformation on parking and my own conference information within their own hotel. The elevators did not work for most of the time I was there. I was shuffed through the kitchen at one point to take a service elevator. I was embarrassed for them. I have never been so uncomfortable at north of $300 a night. I have had better service and stays at hotels under $70 a night.
October 9, 2013
Rated 4 out of 5 by Rita48 Quiet and a great night's sleep
The hotel was in a good location for business purposes because it was near the offices I was visiting. The room was nice, clean and comfortable. Best of all, it was quiet.
July 24, 2014
Rated 5 out of 5 by TexasAl Great Staff
I had to attend a conference in DC and took my family. I was welcomed from the moment I steped out of my car after a long car trip. The staff went out of their way to answer any questions and fill any need we had. The hotel was clean and in a perfect location for all of our travel. We took a cab or walked to most of the sights. The only down side was that the restaurant was under renovaton.
June 11, 2012
Rated 5 out of 5 by Joanne830 Wonderful staff
Front desk was especially gracious and helpful. All staff we encountered were wonderful.
Outdoor pool and fitness center were less than desired but overall lovely stay.
July 22, 2014
Rated 5 out of 5 by Dyianapr06 Great Customer Service
You guys were so welcoming and just willing to help with all the questions I had. I stayed there with my 2 yr old daughter and she loved it so much as well. I will most definitly stay there again and as well tell others about the great service everyone had given us. Oh almost forgot the Operator was very helpful and very sweet. Thank you for everything you did for my family and I.
November 4, 2012
Rated 2 out of 5 by RiverKing anti business?
The placement of the desk was strange for an allegedly business friendly hotel, my second such experience with a DC Westin. My room, 300, was a handicapped room and there is no way a handicapped person could get through there. Also, the shower had no cold water (my first experience with that). I reported it after the first night but nothing was done. I'm glad tobe gone from there.
July 21, 2012
Rated 4 out of 5 by multipurposeone Conveniently Located, Reliable Option
Comfortable beds, great location convenient to downtown and Georgetown (though it is not 'in Georgetown' as the hotel's name suggests). Could do with better shower pressure and improved in-room lighting. Was upgraded to a "workout room" — not great, the enormous treadmill really cuts into the square footage/ease of movement about the room. Room service shockingly overpriced.
April 15, 2013