Rated 2 out of 5 by EESAV Bad Bed
As a SPG gold/platinum member since 2005 I have stayed at over 50 SPG properties and I must say that the bed in room 214 at the Westin Georgetown is horrible. I woke up with terrible back pain sleeping on that bed. Needless to say I ended nursing my back the entire weekend rather than enjoying the sights of DC. All other features were great so I don't understand why they wouldn't upgrade or replace the bed. I wouldn't recommend this hotel.
April 30, 2014
Rated 5 out of 5 by Louise333 Good people, food, location
SPG recognition was very nice. Great room service. Wonderful bathroom....very important! Jeffrey, the concierge, was outstanding and so helpful. Boveda was a great place to end the busy day...bartender was very friendly. All staff were most accommodating. Nice visit. Crazy place to drive around in, but Metro was much easier!
June 24, 2014
Rated 5 out of 5 by Qbangas Pro Assurance
The location staff and service were excellent, the food I was average saved by the closeness of Ris and the Iroquois all a block or so away.
July 13, 2014
Rated 5 out of 5 by Advisory Hotel is very comfortable
Only stayed two nights but accomodations were very comfortable and well appointed. Room service was good, but prices extremely high. A lot of extra fees added to bill.
July 11, 2014
Rated 5 out of 5 by DrMK A relaxing weekend
My wife and I were in town for a getaway weekend, just the two of us. We chose The Westin Georgetown based on its location and we were very pleased we did. Our room was spacious and spotless. The bathroom quite a pleaseant surprise, with my wife enjoying the large soaking tub very much. The bedding was excellent as always. It was a short walk to Georgetown for shopping and dining. We left feeling so very relaxed and look forward to another stay in the future.
January 13, 2014
Rated 4 out of 5 by Spyy Westin Georgetown
Try breakfast off campus.
July 17, 2014
Rated 3 out of 5 by LoyalSPGmember Good location, but very poor service
This is probably one of the worst Westins I have stayed at. Stayed there last week and problems include:
1. Nobody picking up the phone at service express despite several calls
2. Forgotten breakfast order - particularly frustrating when there is nobody to pick up the service express phone to check on order
3. The room lock and key extremely difficult to work. You have to put the key and take out at varying speeds for like a dozen times before it finally opens
June 17, 2012
Rated 5 out of 5 by PandZ2014 Would definitely stay again!!
The Westin was wonderful. I would definitely stay again and would recommend. I gave them 4 stars on room comfort because the room was extremely warm (78 degrees) when we arrived. Maintenance had to come a few hours later to reset the thermostat but the room never quite got comfortable temperature wise. By the time it did, it was the next day and when we went out we removed the key which powers the room and upon our return it was back to 78 degrees.
March 17, 2014
Rated 4 out of 5 by PMcC great location. Friendly staff
Very good choice for most Washington/Georgetown travelers and competitive pricing
July 14, 2014
Rated 4 out of 5 by Traveller555 We will stay here next time too!
The location was ideal for us. We walked into Georgetown daily, used their bikes to venture to Bethesda one day, then biked around all the monuments the next and on the last day we went on a food tour in Dupont Circle The gym was nice too. If I was being picky, my one issue with the room was that the shower was small. This was easy to get over. The concierge was helpful with our planning and front desk staff was very responsive when we needed something.
September 25, 2012
Rated 3 out of 5 by spgfriend little disappointed
Except James gave me a warm morning greetings in the Front desk I met on the second day of my last stay in Westin Gerogetown, I couldn't feel I was staying in a spg property. In fact, I have been staying in different spg hotels in Europe and US for the past two weeks. Except James', the front desk services was totally failed. When I tried to ask assistance from the front desk staff, I felt I was talking to an immigration officers.
a spg platinum member
October 11, 2012
Rated 5 out of 5 by ExecutiveDir SPG devotees will love the service
The manager sent a bottle of wine to me so I would fully enjoy the Oscar's from my room that night. The valet chased down my cab so all my luggage would make it home with me. The Bellman went to my room as I was running out and gathered my bags, applied the fed ex labels I'd supplied and got them delivered the next day so I could make my flight. I visit the hotel 2-3 times a year on work travel and these folks remember me and take care of all my needs!
March 1, 2013
Rated 5 out of 5 by Steve1113 Great Place to stay in DC
Near great restaurants and shopping
Close to Metro Station for easy access to city
July 7, 2014
Rated 4 out of 5 by Deej58 Great Location
Hotel is in great location. Starbucks Coffee just across street. Walls are paper thin so you hear the noise from other rooms above you and beside you. The pillows were also uncomfortable for us.
June 30, 2014
Rated 5 out of 5 by Sb15 Vp of sales &design
I love this Westin hotel
I have stayed for business and pleasure , and this is a great hotel for work and play .
But the restaurant must go .
Service is bad , but the food is good , large portions also , able to share .
June 27, 2014
Rated 3 out of 5 by Antonio55 Basic hotel
The person at Starwood who made this reservation was very professional. Also Melvin at front desk was very good at check in...even checked to see if there was a larger room available as we are 2 adults 2 kids. No luck though. This hotel has very limited facilities: gym, pool in summer. We thought the pool was indoor and year round- very disappointing. Location was good for restaurants nearby...we preferred it to the downtown location.
January 1, 2013
Rated 4 out of 5 by Lennykrav Nice hotel, little things off.
This is a nice hotel in a great area. Great entry way and lobby area, very upscale look and feel and very clean. Several small issues bothered us. Coffee in the morning in the Caucus room restaurant was over $5 and almost impossible to drink it was so bad. And I am no coffee snob....Go to the Starbucks next door instead. The other Restaurant , Boveda has outstanding Tacos however was not open for lunch which made no sense for a Taco place. Bathroom was nice but shower stall was very small. Bathroom also has a nice soaking tub, but no bath bubbles in the room to go with it. The clock in our room was not set correctly which again seemed off for such a nice hotel. Entry way to hotel has a revolving door, how ever the doorman almost insist that you do not use because frankly it is quite small. Overall though this hotel is a notch above the typical Westin.
June 20, 2013
Rated 4 out of 5 by Preferred What does Starwood Preferred Room Mean?
The hotel made one huge mistake. I left my room for the day at about 9:00 a.m. on a Sunday. I returned at 4:00 p.m. and my room had not been cleaned up yet. I phoned the front desk and asked what happened and I was told "It is not unusual that your room is not yet made up because the cleaning staff is here until 6 p.m. on Sundays...would you like for someone to come now and clean?" I was floored. This is "preferred" service, I guess.
April 20, 2012
Rated 5 out of 5 by miseman Great comfortable location
This hotel has it all - very comfortable stay. Quiet, good location, accommodating staff, free newspaper, 2 restaurants. The only downside is the room snacks are a bit pricey.
June 30, 2014
Rated 5 out of 5 by Rico2014 excellent
The front desk staff and valet personal very prompt and helpful.
July 7, 2014
Rated 5 out of 5 by Texaslax Perfect place while visiting DC
Georgetown is a perfect location and safe to stay while in DC. Cab ride to Constitution Street is $8 and worth the money to not waste time finding a parking place. Staff was very helpful and friendly. Loved the door man who gave us recommendations on where to eat and places to see first. Monuments are better to see at night when lights are on. Cab ride back to the hotel was easy. Loved this hotel and will stay here again.
July 31, 2013
Rated 3 out of 5 by jrns Much better SPG properties in DC
The hotel shows its age, despite overall good maintenance. The dining room was closed while we were there, and alternate arrangements were very unimpressive. The linen (bedding, towels) in our room was musty, and the windows don't open. The smell was quite unpleasant. Staff were mostly lackadaisical. No email response from manager who invited comments. Other SPG hotels much better. This is not one of the best Westins.
July 30, 2012
Rated 5 out of 5 by Paco01 Great stay
Our stay in Westin Georgetown was perfect. The hotel is in excellent conditions. Confortable beds. Great location. Walking distance to a great variety of very good restaurants in DC. . . . . . .and what's more important, very freindly staff willing always to help. Parking is a somewhat high, but not for DC. You can save some money if you park in the street after 10:00 pm and then at 7:00 am you use the parking lot.
August 11, 2013
Rated 5 out of 5 What a Great Experience
First off...the staff was incredible. Very attentive and took care of all of our needs.
As a SPG Platinum member, they gave me a great room (Hospitality Suite) which was a huge suite with a great view. Unfortunately we only stayed for one night and I really with I could have enjoyed the place a little more. If anyone is thinking about staying here, the propertly, location, staff, and everything is superb.
November 18, 2012
Rated 5 out of 5 by Mike1076 Great Stay
Hotel staff was extremely accomodating (comfortable crib, fridge rental) as we were traveling with a 1 yr old. Staff was excellent, especially the extremely friendly door men. Room was large and clean and fully met our expectations. Dined at Boveda on Friday night, the Cordero Seco small plate was delicious as were the carnitas tacos. A bit of a walk to the sites but we knew that going in. Recommend for sure.
July 1, 2013
Rated 3 out of 5 by PeteG Really disappointed
Was staying in DC for one night, business meeting early the next day. I was in room 425, overlooking an open garden area, which I realized later on that night, is a prime gathering spot for people when they are having a holiday party at the hotel. I went to make an important phone call to California, picked up the phone, and smelled like cigarettes and coffee. Disgusting. After a business dinner that night, got back to my room and heard loud partying in the courtyard below. Was told there was nothing they could do about moving my room (would have been nice when I checked in if someone had told me about a party going on that night, where the bar and restaurant were closed). Checked out early the next morning, complained to the front desk, and I all got was "I'm sorry". No mention of taking care of anything on my bill. I was very disappointed and will not stay here anymore when in DC.
December 6, 2013
Rated 2 out of 5 by RD53 This hotel was a bit disappointing.
The hotel was fine, but not what I expected in Georgetown. I had a cleaning person in my room when I returned at 3:00 pm and she had terrible body oder. When she left it was clear she sprayed air freshener, yet it did not have the desired effect. Twice I came back to the hotel to squeeze by cars parked in the entrance. . . not very welcoming. The fitness center was great, newspapers and fruit plentiful.
April 1, 2013
Rated 5 out of 5 by pmb15 The hotel staff genuinely cares for their guests
I brought my ten year old daughter to DC from SF for her birthday. We spent one night at this hotel, and would return whenever we are in the area. The staff reached out to us prior to our arrival to help with any planning, and when they found out it was a birthday celebration they took special care of my daughter. She was very touched, and I was very impressed with their sincerity. What a great team!
January 1, 2013
Rated 4 out of 5 by steve room service food quality poor
We ordered a turkey sandwich for late night snack, received a croissant with no turkey on it. Called back to room service; promptly received a replacement, but it was on a saran wrapped plate that was just taken out of a refrigerator. Sandwich was quite cold, potato chips soggy. Not what we expect from an spg property. Quality of room service far below quality of Caucus Room, which was quite good.
February 10, 2013
Rated 3 out of 5 by uran235 Problems
I checked into room 310. Upon coming back after dinner, I wanted to cool the room down. Turned the thermostat down to 65 but the room temp went to 75. Called for help, couldn't change heat. Moved to room 314, a handicapped room. Tempp did finally cool down, although not soon. In the shower, the valve for the rain shower would barely get to warm, mostly cold. The hand held shower would get hotter.
February 1, 2013