Rated 5 out of 5 by Shawna Excellent location and comfortable rooms
The bed was comfy, tub and shower were large and relaxing. There are plenty of restaurants in walking distance. The hotel ambassador was awesome in fulfilling my request for a surprise for my husband's birthday. Pool was tiny so we didn't use it. Overall a great stay.
July 18, 2012
Rated 5 out of 5 by JulyGeorgetownGuest Exceptional service
I had a wonderful visit to the Westin Georgetown (which is really in the West End). The staff, including the SPG ambassador, was fantastic at accommodating my group of four with adjoining rooms and excellent service.
We also enjoyed the pool on the hot DC afternoon.
July 12, 2012
Rated 5 out of 5 by Ann52 Seamless comfort and service
one of the best hotel stays I have had. Staff is incredibly professional and personable and highly responsive from the front desk to the restaurants and doormen. I was totally relaxed from the moment I walked in each day to the moment I walked. Highly recommended .
October 24, 2012
Rated 5 out of 5 by Susan1015 college graduation
We stayed at the Georgetown Westin for 1 night while in town for my son's college graduation. Everything was lovely, from the attention at check-in-to accomodating us with an upgrade and a room close by for my parents. Would definitely stay there again when in DC
May 16, 2012
Rated 5 out of 5 by Melissa13 Great Stay!
Our stay was amazing! The staff at check-in was awesome! The room was great and was surprised to receive an inauguration keepsake when we got to our room! Always love staying at Westin hotels and will definitely keep this location in mind for future stays!
January 22, 2013
Rated 3 out of 5 by GAT3 Comments of the Georgetown Westin Hotel
Room was not cleaned properly. Was not vacuumed daily. No fresh glasses - no fresh ice bag, etc.
The elevator is a whole different issue. It requires you to enter your key to activate it. Sometimes it works - sometimes it doesn't. It's a real big pain!
April 30, 2012
Rated 5 out of 5 by Kate0812 everything about our stay was great
the staff was great. We celebrated our anniversary and we had a cake and champagne in our room waiting. The room was huge and very clean. Everyone was polite and helpful.
August 11, 2013
Rated 5 out of 5 by christms2012 great hotel
Your employees are very friendly and helpful. Only disappointment was going down for the 6:30am concierge led run to find no one there. But...ended up running on our own and had a good run. Also room had slight smell of sewer gas upon arrival.
December 28, 2012
Rated 5 out of 5 by BOD102012 BOARD MEETINGS
We had 12 people at the hotel for various Board Meetings over 2 days. The staff was great and excelled in all respects concerning service for the meeting, dinner at the Caucus Room, check in and check out, along with the meals at the meetings.
October 26, 2012
Rated 5 out of 5 by port Excellent service, great location
The Westin Georgetown staff could not have been more welcoming on my arrival, and continued the great level of service throughout my stay. They were there with great local restaurant recommendations and the room was spacious and light.
March 15, 2013
Rated 5 out of 5 The hotel staff was incredible
I would highly recommend this hotel because of the caring, pleasant, and professional staff. They met and exceeded every request. Washee was always on point and so pleasant to work with.
July 19, 2013
Rated 4 out of 5 by Willie Forgotten amenities
Nice one-night room for a frequent guest. Didn't notice until early AM that Housekeeping had forgotten to stock room with shampoo and shower gel. Too late to call for service. Small thing but shouldn't have happened.
June 7, 2013
Rated 5 out of 5 by sparks25 great location
the room was very relaxing and the location was perfect close to everything but on a street away from the noise.
August 19, 2013
Rated 5 out of 5 by Mitch427 recent stay
I was recently visiting DC for a family getaway and choose this hotel because of previous experiences with Starwood venues.
This stay certainly met my expectation with a greta room, very helpful staff, and a very good price.
December 30, 2012
Rated 5 out of 5 by Captain50 Our experience at the Weston
The staff, was very helpful and always greeted us and made us feel that we were there only guest. The room was very clean and the bed was truly heavenly. I would defiantly stay here again and will recommend it to my friends.
February 11, 2013
Rated 5 out of 5 by Nevsky Great Stay
Had a wonderful time there. Great platinum recognition. I would like to extend a special thanks to James at the front desk who was helpful on the phone before my arrival and who gave me a very warm welcome upon my arrival.
November 9, 2012
Rated 3 out of 5 by Georgina Good location for Georgetown and GW.
My daughter and I had a lovely visit to the area. Unfortunately the female who checked us in was unprofessional. I gave her my passbook information, my license and Starwood American Express and she refused to let me check in unless I called my husband and he told her it was ok. Our names and address on my license are the same, and I have traveled all over the country on this account without having to have my husband talk to the hotel help before. She said it was for security purposes, but that was a lie. My photo license confirmed I was who I said, and the Starwood Amex proved it was my account, as well as the fact that I had the passbook account information and reservation confirmation on my iPhone. And I could have called anyone and handed her my phone. She was trying to give me a hard time for some unknown reason. She also refused me extended checkout which is a privilege of gold membership. I should have spoken with management, but I did not want to make a scene. When next we visit DC I will likely go back to the W as the staff there were phenomenal in every way.
March 30, 2013
Rated 5 out of 5 by Lalaney Great experience
Staff were patient, friendly and helpful in meeting my business and transportation needs. Conference amenities were above average, especially the food. The room was clean and the bed was very comfortable.
January 30, 2013
Rated 4 out of 5 by meg123 Excellent staff!
The staff is just amazing! Warm and mindful.. I am here three night every week and they rally do make it better! This week my interaction with Aldo was great.. He shred some good running tips with me too'
October 21, 2012
Rated 3 out of 5 by Knox16 Not enough for Platinum members
Room was nice but other than 500 points for platinum little is offered like continental breakfast. They say that is one of the platinum choices but that is a poor option as 500 points are more valuable
November 23, 2012
Rated 2 out of 5 by Bus0000 Did not meet expectations / Staff unhelpful
It is my expectation that when one makes a reservation at a hotel, the purpose of that reservation is to have a room available at the date and time specified. I reserved a room at the Westin in Georgetown, Washington D.C. for a wedding in town. I used to live in the area, but as to not impose on friends, I reserved the room suggested by the wedding party. When I arrived, I was told by the hotel that my room was not "ready" and that I would have to wait an extra hour for it to be available; the exact time I would need to leave to be able to get to the wedding. When I explained I needed a room in which to change and get prepared for the wedding, they were equally as unhelpful, and I ended up having to impose on another wedding party member's room to get prepared. At the actual wedding, I discovered that the hotel staff had offered another wedding guest complimentary breakfast and parking for their mix up on his room. When I returned to the hotel to check out, I informed the front desk of the unequal treatment, and after 20 minutes of much cajoling, they reluctantly paid for my parking.
May 30, 2012
Rated 4 out of 5 by LetsBeHonest Good Hotel, but mini bar problems
I like this place. Typical Westin. Good location - between Georgetown and major attractions.
My big negative is about these minibars, and it happens at many Starwood properties. I don't like the refrigerators that bill you for items even if you just move them and put them back. Worse even, are these new devices that sit out with food and alcohol on them and also charge you if anything is moved.
I don't see why I have to sit in my room and stare at wine and food.
I called to have the thing removed. The staff person took all the items off this electronic tray. I said to him, please make sure this stuff doesn't appear on my bill. He promised me it would not be on my bill. Of course, I knew it would be because these minibars are a scam and they figure that people won't check their bills, so they get away with charging you for things you didn't use. They took the charges off my bill, but I don't see why I have to always go through this hassle.
I think the way Westin operates these multiple in-room minibars is tacky, and shows a real lack of respect for guests. They are clearly not about providing great service, they are a cheesy and offensive way to rip guests off.
July 31, 2013
Rated 5 out of 5 by hal11 great location and rates
this hotel is centrally located in georgetown, easy access to great food and dining, friendly and professional staff, excellent work out facilities and the rooms are comfortable. highly recommended.
November 21, 2012
Rated 5 out of 5 by StarwoodFan11 Great stay as always
This is an excellent property, one of our favorites. They have created an innovative new position of Stay Ambassador who was very polite, professional, helpful, and a great Westin representative
January 3, 2013
Rated 5 out of 5 by vabq Wonderful location, great staff
This hotel is located a few short blocks from the Foggy Bottom Metro. Great location to access all of DC. The property is well kept, the staff always pleasant and accommodating of requests.
March 23, 2013
Rated 5 out of 5 by Cutenpv81 Great location
Had a great time! The stay was so great from the friendly staff to the great room it was a great stay. Will def come back
July 25, 2013
Rated 2 out of 5 by Lisajordi Better Hotels for the Price in the Area
We booked a "Deluxe King" room through Hotels.com. $350 for a single night. Okay, we've stayed at other local hotels #Expensive and Boutique#. We knew we weren't staying at one of those, but expected better for our price. We ended up with a 200sf room #barely big enough for our king bed# on the 2nd floor, with a toilet that didn't stop running, a window overlooking an alley which had early morning trash trucks, and a TV that worked intermittently. When we checked out, we asked about the difference between the Standard and Deluxe room, and were told that Deluxe is a larger room, on a higher floor, with free WiFi. When asked why we were on floor 2 and had to pay for WiFi, we were told it was because we were in a "Standard" room. We showed our original booking receipt for a Deluxe, and the staff reluctantly refunded our $9.95 WiFi charge. No apologies, nothing. Nothing to try to assuage the fact that we PAID for an upgraded room and didn't receive it. The staff at the front desk acted as if they were doing you a favor. We were horrified to have been treated that way. We DO NOT recommend this hotel Stay at a better place for the same money. You'll be glad you did.
July 24, 2013
Rated 5 out of 5 by hartdoc Excellent for a meeting
The staff was so helpful!!!!!
August 24, 2013
Rated 5 out of 5 by ScottS Excellent location and experience
Our family stayed at this hotel for Easter weekend. Rooms were nice size, clean and super comfortable. Location was right ibetween Georgetown and the tourist district by the Smithsonian.
April 12, 2012
Rated 4 out of 5 by Ernie1 Great location
Sloane welcomed us with a "not to miss attractions" list, birthday gift for my son, and a nice smile. Easy to walk to metro station or Georgetown. Can't wait to return.
April 7, 2013