Rated 4 out of 5 by Ernie1 Great location
Sloane welcomed us with a "not to miss attractions" list, birthday gift for my son, and a nice smile. Easy to walk to metro station or Georgetown. Can't wait to return.
April 7, 2013
Rated 5 out of 5 by sparks25 great location
the room was very relaxing and the location was perfect close to everything but on a street away from the noise.
August 19, 2013
Rated 5 out of 5 by jones66 very helpful staff
Everyone was very helpful but I must single out 2 people, Deeney and Amadou were extremely helpful and knowledgeable, I have never been greeted by 2 more better people.
July 31, 2012
Rated 5 out of 5 by Sundial Return stay that will happen again
We very much appreciated the upgrade. The staff was great. It took us a while to figure our your energy saving light and heating process for the suite. But, we got it.
January 29, 2013
Rated 2 out of 5 by Inc1 This hotel has a great location...but several policies are disappointing.
Quality does not match the prices. Customers must pay additional fees for WI-FI in their rooms. Housekeeping standards are inconsistent .Menu items are overpriced .
April 10, 2013
Rated 5 out of 5 by Heidi21 Very accommodating
I requested both an early check-in and late check-out and both were granted without any issue. It was very much appreciated and allowed me to enjoy my stay even more!
October 31, 2012
Rated 4 out of 5 by Spiritark Classic Business Hotel
It has everything you need of a Westin hotel if you are staying here for business. You can expect clean rooms, spacious bathroom areas, standard amenities etc.
May 11, 2012
Rated 4 out of 5 by LetsBeHonest Good Hotel, but mini bar problems
I like this place. Typical Westin. Good location - between Georgetown and major attractions.
My big negative is about these minibars, and it happens at many Starwood properties. I don't like the refrigerators that bill you for items even if you just move them and put them back. Worse even, are these new devices that sit out with food and alcohol on them and also charge you if anything is moved.
I don't see why I have to sit in my room and stare at wine and food.
I called to have the thing removed. The staff person took all the items off this electronic tray. I said to him, please make sure this stuff doesn't appear on my bill. He promised me it would not be on my bill. Of course, I knew it would be because these minibars are a scam and they figure that people won't check their bills, so they get away with charging you for things you didn't use. They took the charges off my bill, but I don't see why I have to always go through this hassle.
I think the way Westin operates these multiple in-room minibars is tacky, and shows a real lack of respect for guests. They are clearly not about providing great service, they are a cheesy and offensive way to rip guests off.
July 31, 2013
Rated 2 out of 5 by Lisajordi Better Hotels for the Price in the Area
We booked a "Deluxe King" room through Hotels.com. $350 for a single night. Okay, we've stayed at other local hotels #Expensive and Boutique#. We knew we weren't staying at one of those, but expected better for our price. We ended up with a 200sf room #barely big enough for our king bed# on the 2nd floor, with a toilet that didn't stop running, a window overlooking an alley which had early morning trash trucks, and a TV that worked intermittently. When we checked out, we asked about the difference between the Standard and Deluxe room, and were told that Deluxe is a larger room, on a higher floor, with free WiFi. When asked why we were on floor 2 and had to pay for WiFi, we were told it was because we were in a "Standard" room. We showed our original booking receipt for a Deluxe, and the staff reluctantly refunded our $9.95 WiFi charge. No apologies, nothing. Nothing to try to assuage the fact that we PAID for an upgraded room and didn't receive it. The staff at the front desk acted as if they were doing you a favor. We were horrified to have been treated that way. We DO NOT recommend this hotel Stay at a better place for the same money. You'll be glad you did.
July 24, 2013
Rated 5 out of 5 by Cutenpv81 Great location
Had a great time! The stay was so great from the friendly staff to the great room it was a great stay. Will def come back
July 25, 2013
Rated 5 out of 5 by TLS325 This hotel is very comfortable
Very comfortable hotel, friendly atmosphere and accomodating, friendly staff. Very clean and fresh smell throughout the hotel. The amenities are great.
March 13, 2013
Rated 5 out of 5 by Sue444 The employees at this hotel were very helpful.
The employees at the hotel in DC were very helpful with guests who were unfamiliar with the area. They worked with our schedules and helped us alot.
March 11, 2013
Rated 4 out of 5 by shelby12345 This hotel was comfortable
This hotel was comfortable and everything about it was wonderful. My only issue is that they charge for internet even thou you are an SPG member.
December 25, 2012
Rated 4 out of 5 by John24 Very comfortable stay
The Westin Georgetown is an excellenct choice for business or liesure travel. Clean, well-appointed rooms. Elegant courtyard is a big plus!
April 10, 2013
Rated 5 out of 5 by Madurai Wonderful location
Wonderful location. All the business places and metro are walkable distance. Very friendly staff. Had wonderful experience.
June 30, 2013
Rated 5 out of 5 by Doctor1960 It´s was much more that expected
The kindly attention was great.
From the front desk to the breakfast, the room service, all...
Gently and warmly attention.
December 2, 2012
Rated 5 out of 5 by JGem145 The Staff was wonderful
We were greeted with very nice staff. They were very helpful and cordial. I told all of my friends about the hotel when I got back to work.
July 26, 2012
Rated 5 out of 5 by lucy11 very comfortable and very clean
I really enjoyed my stay. The location was wonderful, staff were pleasant and cordial, rooms were large, clean and of course comfortable.
March 6, 2013
Rated 5 out of 5 by drmjb One suggestion
The soap in the room is pretty but not very functional. I would prefer a normal shape instead of the fancy shape and a soap which lathers.
April 4, 2012
Rated 5 out of 5 by MeronK Very comfortable stay!
The room was great and the staff was awesome! Special thank to "G" the overnight agent, he was very welcoming. Will definitely recommend!
December 28, 2012
Rated 5 out of 5 by Ghans22 great location
the hotel is located near all the george town shops and a short walk to the school campus or the M. The atmosphere in quiet and relaxting
August 8, 2012
Rated 2 out of 5 by LindsayS 4 Stars?
I recently stayed in the Westin Georgetown and was in a word: underwhelmed. While the lobby was beautiful, the rooms themselves were not at what I would think to be a 4-star level. The night that we stayed we didn't have use for the bathtub, but upon waking the next day I decided to use the tub for a relaxing bath before checking out. When I went to begin running the water, I noticed that the drain looked a little "crooked". I went to move it back to the center and heard an awful clang. The ENTIRE drain came out of the bathtub. One would think that at a 4-star hotel they would be inclined to check on the rooms that they are going to be giving to guests to make sure that well, the bath tub has an actual drain. I was beyond mortified as I had booked this room for a romantic celebration with my significant other and had to walk into the bedroom with an entire drain in my hand to explain why I was no longer taking a bath. Because it was the morning of our check-out I decided to just notify the front desk when I went to depart. They offered no apology and said they would send someone up to look. I will not be inclined to return or recommend this property.
November 26, 2012
Rated 5 out of 5 by Lauriecd Great location
This hotel is located right next to Georgetown giving access to several restaurants and shops. The hotel also has great amenities.
July 30, 2012
Rated 5 out of 5 by B1114 All Good
Room and Staff were all good. We especially enjoyed The Caucus Room for lunch and dinner. The tortilla soup was a favorite!
February 20, 2013
Rated 4 out of 5 by Monique55 Staff Met My Needs
I travel often and the staff at the Westin Georgetown was friendly, knowledgeable and a pure pleasure.
June 24, 2013
Rated 3 out of 5 by Eddie Ed
With two bars in the hotel I was very disappointed that they did not carry any American Beer. Bud, Coors, Miller etc.
February 28, 2013
Rated 5 out of 5 by Patty Great for families
The hotel was perfectly located between Georgetown and sights on the Mall. Incredibly helpful and friendly staff.
February 5, 2013
Rated 5 out of 5 by sucrosebravo Too short a stay
In town for a night and couldn't be happier with the hotel. Great location and a beautifully modern, clean room.
November 12, 2012
Rated 5 out of 5 by hartdoc Excellent for a meeting
The staff was so helpful!!!!!
August 24, 2013
Rated 5 out of 5 by AnastasiaB Just wonderful
Gracious staff, well kept & comfortable room, walking distance to shops and restaurants.
January 7, 2013