Rated 5 out of 5 by JRBG Great service...lovely hotel.
The hotel is very nice and the staff bends over backwards to be of help.
March 25, 2013
Rated 5 out of 5 by vabq Wonderful location, great staff
This hotel is located a few short blocks from the Foggy Bottom Metro. Great location to access all of DC. The property is well kept, the staff always pleasant and accommodating of requests.
March 23, 2013
Rated 3 out of 5 by SPS13 annoying aspects of room
While the effort to want to conserve energy is noted, the light switches in the room were annoying. The lights "timed out" overnight, so I was left wandering in the dark to re-slide my room card by the door in order to turn on the bathroom light. The vanity light outside of the bathroom never worked. It seemed a littled odd, too, walking in the hallway seeing "Starwood Preferred Guest" on EVERY door. Really?
Also, when we attempted to order room service one night around 11:30pm we were told that they were out of food. In the morning we were told that there was a problem with the gas. It would have been good of the food services person to let us know that there was a problem rather than leave us thinking that this hotel was not prepared.
The staff at the hotel is BY FAR your BEST resource! Jeffrey (consierge) made sure we enjoyed our time in the city, and the staff at the front were always very kind and polite.
March 21, 2013
Rated 4 out of 5 by Bill Good Visit
Stayed 4 nights and overall was good visit. First morning coffee maker would not come on, moved to different plug and still would not work. Called and very timely a new coffee maker was brought to us. Problem was person took bottle of water and put in with coffee, saw the maker was working and left. Issue was over filled water and cup was going to overflow on desk. Moved cup to avoid overflow but burned my hand while moving cup. Let front desk know so in future person knows to measure water to put into coffee maker. Had is fine now.
March 19, 2013
Rated 5 out of 5 by port Excellent service, great location
The Westin Georgetown staff could not have been more welcoming on my arrival, and continued the great level of service throughout my stay. They were there with great local restaurant recommendations and the room was spacious and light.
March 15, 2013
Rated 5 out of 5 by TLS325 This hotel is very comfortable
Very comfortable hotel, friendly atmosphere and accomodating, friendly staff. Very clean and fresh smell throughout the hotel. The amenities are great.
March 13, 2013
Rated 3 out of 5 by Janet Nice Old Hotel
Though the hotel was older it still could have had a few items corrected. The workout room was very small. The bathrooms next to the conference room had issues with 2 out of the 3 sinks plus there were only 3 stalls and losts of women during the break so long lines. Had to change elevators in lobby to go down to conference room level.
March 13, 2013
Rated 4 out of 5 by Arriasmom Great central location!
Comfy beds! Staff was EXCELLENT!
March 12, 2013
Rated 5 out of 5 by Sue444 The employees at this hotel were very helpful.
The employees at the hotel in DC were very helpful with guests who were unfamiliar with the area. They worked with our schedules and helped us alot.
March 11, 2013
Rated 5 out of 5 by lucy11 very comfortable and very clean
I really enjoyed my stay. The location was wonderful, staff were pleasant and cordial, rooms were large, clean and of course comfortable.
March 6, 2013
Rated 5 out of 5 by ExecutiveDir SPG devotees will love the service
The manager sent a bottle of wine to me so I would fully enjoy the Oscar's from my room that night. The valet chased down my cab so all my luggage would make it home with me. The Bellman went to my room as I was running out and gathered my bags, applied the fed ex labels I'd supplied and got them delivered the next day so I could make my flight. I visit the hotel 2-3 times a year on work travel and these folks remember me and take care of all my needs!
March 1, 2013
Rated 5 out of 5 by Rogue313 Service, location and immaculate room
From unannounced very early check-in to beautiful room, my stay was outstanding. Clean and roomy, the bathrooms where luxurious. The hot bath filled in two minutes! I could have haad a party in the shower!
The staff was bend over backwards courteous. Location walking distance to the border with Georgetown and close to Metro.
March 1, 2013
Rated 3 out of 5 by Eddie Ed
With two bars in the hotel I was very disappointed that they did not carry any American Beer. Bud, Coors, Miller etc.
February 28, 2013
Rated 5 out of 5 by B1114 All Good
Room and Staff were all good. We especially enjoyed The Caucus Room for lunch and dinner. The tortilla soup was a favorite!
February 20, 2013
Rated 5 out of 5 by LL2013 enjoyed our stay
everyone was very helpful and friendly
February 16, 2013
Rated 3 out of 5 by cheeze needs some careful attention to detail
the i-home clock was broken. It's a small thing, but I really wanted the alarm. I suspect it would have been replaced if I called to report, but it was way past midnight when I noted it and i just used my phone for an alarm instead. Not a disaster, but it sure was a disappointment.
February 12, 2013
Rated 5 out of 5 by SoFunny Overview of Stay
The room was very clean but it was hard to regulate the temperature. One min it was too cold and then too hot. I would recommend equiping the room with a refrigerator. Many hotels allow you to use the cold bar to store your items but this one did not allow for that. I also recommend that Wifi be included as a standard feature.
February 11, 2013
Rated 4 out of 5 by Jeri Westin meets my expectations
The Westin is a brand we use a lot, because of the consistency of the experience. This hotel was no exception. Staff is friendly and accommodating, room was clean, large and fully stocked with everything we needed. It is well-located to whatever we wanted to do, near a metro, the movies, great restaurants. I would recommend it. The Caucus Room restaurant had an excellent chicken tortilla soup.
February 11, 2013
Rated 5 out of 5 by Captain50 Our experience at the Weston
The staff, was very helpful and always greeted us and made us feel that we were there only guest. The room was very clean and the bed was truly heavenly. I would defiantly stay here again and will recommend it to my friends.
February 11, 2013
Rated 4 out of 5 by steve room service food quality poor
We ordered a turkey sandwich for late night snack, received a croissant with no turkey on it. Called back to room service; promptly received a replacement, but it was on a saran wrapped plate that was just taken out of a refrigerator. Sandwich was quite cold, potato chips soggy. Not what we expect from an spg property. Quality of room service far below quality of Caucus Room, which was quite good.
February 10, 2013
Rated 2 out of 5 by roadwarrior239 Business travelers beware
I stayed at the Westin as part of a conference I was attending. Apparently it was restaurant week and rather than catering to the needs of weary business travelers, the hotel suspended its regular menus, forcing everyone to order from a pretentious and unsatisfying Prix Fixe menu. Despite a recent renovation, there are no accessible outlets near the bed, making charging cell phones used as alarm clocks impossible. The energy saving light system in my room was faulty but after a long day of conferences, I chose to walk around in a half dark room rather than deal with maintenance. All in all, they've lost sight of what business travelers need for a comfortable and convenient stay.
February 7, 2013
Rated 5 out of 5 by Patty Great for families
The hotel was perfectly located between Georgetown and sights on the Mall. Incredibly helpful and friendly staff.
February 5, 2013
Rated 3 out of 5 by uran235 Problems
I checked into room 310. Upon coming back after dinner, I wanted to cool the room down. Turned the thermostat down to 65 but the room temp went to 75. Called for help, couldn't change heat. Moved to room 314, a handicapped room. Tempp did finally cool down, although not soon. In the shower, the valve for the rain shower would barely get to warm, mostly cold. The hand held shower would get hotter.
February 1, 2013
Rated 5 out of 5 by Aneeter Plush Digs
I was able to stay here for a conference! It was wonderful. The bed was very comfortable and the soaking tub made the long conference days easier to take. The excercise room was very nice too. The only problem, and it is SMALL... no slippers. I like shuffling around my room in slippers. The conference facilities were lovely. The staff was very nice, too! I hope to return.
January 31, 2013
Rated 4 out of 5 by cdcough Unbelievable bathroom!
A lovely hotel in a perfect location. The restaurant service was subpar however. I'm still trying to figure out why I didn't make a bigger deal when brought a different meal than I ordered. The meal was fine but cost twice the price of what I did order and the bill was not amended. Just my way of saying eat somewhere else! All other hotel staff were superb!
January 31, 2013
Rated 5 out of 5 by Lalaney Great experience
Staff were patient, friendly and helpful in meeting my business and transportation needs. Conference amenities were above average, especially the food. The room was clean and the bed was very comfortable.
January 30, 2013
Rated 5 out of 5 by Sundial Return stay that will happen again
We very much appreciated the upgrade. The staff was great. It took us a while to figure our your energy saving light and heating process for the suite. But, we got it.
January 29, 2013
Rated 5 out of 5 by Melissa Great Stay!
Staff was wonderful and hotel was very comfortable! Had a great time!
January 28, 2013
Rated 5 out of 5 by Starnight295 Stay in Dec
The Staff were very kind , the room was very nice.
January 27, 2013
Rated 5 out of 5 by Melissa13 Great Stay!
Our stay was amazing! The staff at check-in was awesome! The room was great and was surprised to receive an inauguration keepsake when we got to our room! Always love staying at Westin hotels and will definitely keep this location in mind for future stays!
January 22, 2013