Rated 5 out of 5 by Madurai Wonderful location
Wonderful location. All the business places and metro are walkable distance. Very friendly staff. Had wonderful experience.
June 30, 2013
Rated 4 out of 5 by LetsBeHonest Good Hotel, but mini bar problems
I like this place. Typical Westin. Good location - between Georgetown and major attractions.
My big negative is about these minibars, and it happens at many Starwood properties. I don't like the refrigerators that bill you for items even if you just move them and put them back. Worse even, are these new devices that sit out with food and alcohol on them and also charge you if anything is moved.
I don't see why I have to sit in my room and stare at wine and food.
I called to have the thing removed. The staff person took all the items off this electronic tray. I said to him, please make sure this stuff doesn't appear on my bill. He promised me it would not be on my bill. Of course, I knew it would be because these minibars are a scam and they figure that people won't check their bills, so they get away with charging you for things you didn't use. They took the charges off my bill, but I don't see why I have to always go through this hassle.
I think the way Westin operates these multiple in-room minibars is tacky, and shows a real lack of respect for guests. They are clearly not about providing great service, they are a cheesy and offensive way to rip guests off.
July 31, 2013
Rated 2 out of 5 by Lisajordi Better Hotels for the Price in the Area
We booked a "Deluxe King" room through Hotels.com. $350 for a single night. Okay, we've stayed at other local hotels #Expensive and Boutique#. We knew we weren't staying at one of those, but expected better for our price. We ended up with a 200sf room #barely big enough for our king bed# on the 2nd floor, with a toilet that didn't stop running, a window overlooking an alley which had early morning trash trucks, and a TV that worked intermittently. When we checked out, we asked about the difference between the Standard and Deluxe room, and were told that Deluxe is a larger room, on a higher floor, with free WiFi. When asked why we were on floor 2 and had to pay for WiFi, we were told it was because we were in a "Standard" room. We showed our original booking receipt for a Deluxe, and the staff reluctantly refunded our $9.95 WiFi charge. No apologies, nothing. Nothing to try to assuage the fact that we PAID for an upgraded room and didn't receive it. The staff at the front desk acted as if they were doing you a favor. We were horrified to have been treated that way. We DO NOT recommend this hotel Stay at a better place for the same money. You'll be glad you did.
July 24, 2013
Rated 5 out of 5 by Patti44 Wedding Weekend
The attentiveness of the staff, the comfort of the room, and the attention to detail rate high marks for this hotel.
September 23, 2013
Rated 5 out of 5 by B1114 All Good
Room and Staff were all good. We especially enjoyed The Caucus Room for lunch and dinner. The tortilla soup was a favorite!
February 20, 2013
Rated 5 out of 5 by Cutenpv81 Great location
Had a great time! The stay was so great from the friendly staff to the great room it was a great stay. Will def come back
July 25, 2013
Rated 3 out of 5 by Eddie Ed
With two bars in the hotel I was very disappointed that they did not carry any American Beer. Bud, Coors, Miller etc.
February 28, 2013
Rated 5 out of 5 by sparks25 great location
the room was very relaxing and the location was perfect close to everything but on a street away from the noise.
August 19, 2013
Rated 5 out of 5 by Patty Great for families
The hotel was perfectly located between Georgetown and sights on the Mall. Incredibly helpful and friendly staff.
February 5, 2013
Rated 5 out of 5 by sucrosebravo Too short a stay
In town for a night and couldn't be happier with the hotel. Great location and a beautifully modern, clean room.
November 12, 2012
Rated 4 out of 5 by Monique55 Staff Met My Needs
I travel often and the staff at the Westin Georgetown was friendly, knowledgeable and a pure pleasure.
June 24, 2013
Rated 5 out of 5 by AnastasiaB Just wonderful
Gracious staff, well kept & comfortable room, walking distance to shops and restaurants.
January 7, 2013
Rated 5 out of 5 by sctomd3 Awesome
Super comfort and clean room, great and accomodating staff. I hope to return soon.
January 11, 2013
Rated 5 out of 5 by sgll Nice stay
Everything we expected. Convenient location, good rooms. Good exercise facility.
January 4, 2013
Rated 1 out of 5 by PIP57 A bad HVAC experience at a usually fine hotel.
I have stayed many times before at the Westin Georgetown and had always had a pleasant experience. While the "Green" card feature can be tricky the first time, once you get used to it, it usually works fine.
When I arrived this time (November 18), the room temperature was 80 degrees. I thought that this was higher than it was supposed to go when the key was not inserted, I reset the room to 68, left the key in its position and left the room. When I came back a couple of hours later, it was up to 84 degrees. The screen said that the key was not in its position (even though it was), I reinserted it and reset to 68. An hour later it was up to 86. I called, they told me that they would remotely reset and that it should start to feel cool in a few minutes. A half hour later, I called again, they sent someone up and they manually rebooted the system. It finally got cool a couple of hours later after midnight. Of course, this was the night that I wanted to get to bed early to get a good night's rest. During all of this, I wanted to get some ice from the machine but it was not working. After arguing with the front desk who told me nothing was wrong, they finally sent up some ice.
Hopefully, everything is working again, but that was one sleepless night.
December 2, 2013
Rated 5 out of 5 by Rossington Nice stay
Convenient location, clean, comfortable rooms and an attentive staff.
September 27, 2013
Rated 5 out of 5 by Lorenzo1 Service and Comfort
Outstanding service and accomadations from the start to the end of the stay.
September 5, 2012
Rated 5 out of 5 by naya I recommend Westin Georgetown
The hotel exceeded my expectation. Great choice of quality and location.
April 22, 2013
Rated 5 out of 5 by JRBG Great service...lovely hotel.
The hotel is very nice and the staff bends over backwards to be of help.
March 25, 2013
Rated 5 out of 5 by Melissa Great Stay!
Staff was wonderful and hotel was very comfortable! Had a great time!
January 28, 2013
Rated 5 out of 5 by DDean Nice Trip
Great Hotel. Good location
Maurice was VERY nice and helpful.
October 26, 2012
Rated 5 out of 5 by swmd fabulous staff
The staff was incredibly nice, helpful, and quite attentive.
January 13, 2013
Rated 5 out of 5 by Oh2BRocky Always a Pleasant Stay!
Great staff, great rooms, extremely comfortable enviornment!
March 26, 2012
Rated 5 out of 5 by jp01 Jp123
The best Westin property I've stayed at in a long time.
July 15, 2013
Rated 5 out of 5 by Starnight295 Stay in Dec
The Staff were very kind , the room was very nice.
January 27, 2013
Rated 5 out of 5 by Paula10 Westin Georgetown is outstanding
Excellent location, staff, amenities, etc,
October 3, 2012
Rated 1 out of 5 by Comm Worst Westin I have ever stayed in
No recognition at check in poor service
May 26, 2012
Rated 5 out of 5 by LL2013 enjoyed our stay
everyone was very helpful and friendly
February 16, 2013
Rated 3 out of 5 by Cochoca not good restaurant inside the hotel
menu very limited and food was so-so
December 31, 2011
Rated 5 out of 5 by oevm Excellent Place to stay
We expend 2 nights an it was super.
May 28, 2013