Rated 5 out of 5 by Rossington Nice stay
Convenient location, clean, comfortable rooms and an attentive staff.
September 27, 2013
Rated 5 out of 5 by naya I recommend Westin Georgetown
The hotel exceeded my expectation. Great choice of quality and location.
April 22, 2013
Rated 5 out of 5 by JRBG Great service...lovely hotel.
The hotel is very nice and the staff bends over backwards to be of help.
March 25, 2013
Rated 5 out of 5 by Melissa Great Stay!
Staff was wonderful and hotel was very comfortable! Had a great time!
January 28, 2013
Rated 5 out of 5 by DDean Nice Trip
Great Hotel. Good location
Maurice was VERY nice and helpful.
October 26, 2012
Rated 5 out of 5 by swmd fabulous staff
The staff was incredibly nice, helpful, and quite attentive.
January 13, 2013
Rated 5 out of 5 by Oh2BRocky Always a Pleasant Stay!
Great staff, great rooms, extremely comfortable enviornment!
March 26, 2012
Rated 1 out of 5 by PIP57 A bad HVAC experience at a usually fine hotel.
I have stayed many times before at the Westin Georgetown and had always had a pleasant experience. While the "Green" card feature can be tricky the first time, once you get used to it, it usually works fine.
When I arrived this time (November 18), the room temperature was 80 degrees. I thought that this was higher than it was supposed to go when the key was not inserted, I reset the room to 68, left the key in its position and left the room. When I came back a couple of hours later, it was up to 84 degrees. The screen said that the key was not in its position (even though it was), I reinserted it and reset to 68. An hour later it was up to 86. I called, they told me that they would remotely reset and that it should start to feel cool in a few minutes. A half hour later, I called again, they sent someone up and they manually rebooted the system. It finally got cool a couple of hours later after midnight. Of course, this was the night that I wanted to get to bed early to get a good night's rest. During all of this, I wanted to get some ice from the machine but it was not working. After arguing with the front desk who told me nothing was wrong, they finally sent up some ice.
Hopefully, everything is working again, but that was one sleepless night.
December 2, 2013
Rated 5 out of 5 by jp01 Jp123
The best Westin property I've stayed at in a long time.
July 15, 2013
Rated 5 out of 5 by Starnight295 Stay in Dec
The Staff were very kind , the room was very nice.
January 27, 2013
Rated 5 out of 5 by Paula10 Westin Georgetown is outstanding
Excellent location, staff, amenities, etc,
October 3, 2012
Rated 1 out of 5 by Comm Worst Westin I have ever stayed in
No recognition at check in poor service
May 26, 2012
Rated 5 out of 5 by LL2013 enjoyed our stay
everyone was very helpful and friendly
February 16, 2013
Rated 3 out of 5 by Cochoca not good restaurant inside the hotel
menu very limited and food was so-so
December 31, 2011
Rated 5 out of 5 by oevm Excellent Place to stay
We expend 2 nights an it was super.
May 28, 2013
Rated 4 out of 5 by Arriasmom Great central location!
Comfy beds! Staff was EXCELLENT!
March 12, 2013
Rated 5 out of 5 by Drell2002 Lovely stay
Great location, wonderful staff.
September 15, 2012
Rated 4 out of 5 by Tommy1234567 NiCe place
Always good service when I visit
January 16, 2013
Rated 5 out of 5 by hartdoc Excellent for a meeting
The staff was so helpful!!!!!
August 24, 2013
Rated 5 out of 5 by SoCal1111 Great Gym
Very important feature to me...
September 3, 2012
Rated 5 out of 5 by HbgTraveler Wonderful stay
My wife and I took a three night trip to DC strictly for pleasure. We decided on the Georgetown Westin and we're pleased that we did. Though the restaurant was closed for a complete renovation, it didn't really affect us. There are so many wonderful restaurants in nearby Georgetown and the area in and around DuPont Circle. Being a Gold SPG member, we were upgraded to a deluxe king room. There were no suite upgrades available. The room was very nice. Large airy. Tall windows. And the bathroom was quite stunning, large and functional. The room was at the back of the property overlooking the pool area, so there was no traffic noise from outside. The only drawback was, that there was nothing to see out the windows and every morning at around 7 am were awakened by the garbage truck emptying the dumpsters. The staff was very helpful. The weather was absolutely gorgeous, so we decided to stay an extra night. Mr. Howard at the front desk was very accommodating fitting us in. Though the computer showed that they were completely booked that night, he and the manager made some adjustments thereby allowing us to stay the extra night. As to location, it is pretty convenient to everything. You still have to walk a fair amount, so have comfortable shows. 4 blocks to the beginning of Georgetown, 3 blocks to the Foggy Bottom Metro station and about a 20 minute walk to DuPont Circle. Definitely a hotel to look at when staying in DC.
June 11, 2012
Rated 4 out of 5 by Viren Food not available from All day menu
I checked in on 09/18/2012 and checked out 09/21/2012 - room 515.
I wanted to have a desert before i hit the bed and called the restaurant and no body answered. Dialed the reception and the front desk person (Rebecca) said that she would have some one call me. I get a call in 10 minutes to take my order. I requested for "ice cream sandwich". And 10 minutes later, I get a call back saying that the "ice cream sandwich" was not available. And what was shocking to me was that the order was taken by a security guard and that the restaurant was closed. I asked if I could get any other desert and was told nothing was available. Following are my concerns:
1 - I came to understand that the hotel is in new partnership with the restaurant. How ever, if the restaurant closes at 10 or 11 PM, it is the hotels responsibility to make sure some one from the restaurant picks up the call and not the security
2 - To make sure everything is available on the All Day menu displayed in Guest rooms
3 - For any reason if the hotel decides that the restaurant closes a particular time, the hotel management should make sure that the the restaurant dial option is not enabled after that time or to put a display that" after 10 or 11 PM" please call xyz for food or guest services.
The most shocking thing to me was the other day I happened to meet the AGM of the restaurant at "Boveda". I explained to him what happened to me and he inquired and came back to me saying that he apologies for the inconvenience and that the "ice cream sandwich" was available that night as he had checked the inventory and may be the security person was not aware.
I request to please make sure by putting in some common sense in these matters. Am sure the hotel would not want its guest to sleep hungry or dis-hearten because of the hotel's inabilities. Especially this entire situation would not be acceptable if you are a SPG member and would always want to stay at these properties.
Hope the hotel management along with the restaurant management gets this fixed ASAP.
September 24, 2012