Rated 2 out of 5 by Batden Lighting
Lighting in the room was poor. Wattage of lamps are ridiculusly low.
Going to the bathroom during night, all bathroom lights come on.
December 9, 2014
Rated 2 out of 5 by PA11132014 Surprisingly disappointing
Room request and confirmation was not kept or of any concern to the front desk. Evening of our wedding our room was next to ice machine and elevator noise. Food was disappointing and unfinishable, pre-prepared and took three times to get correct. No apology except we did from the exhausted room svc employee. Housekeeping and valet was exceptionally responsive while front desk was clueless and of no help or resolution. Rooms were super clean but ,mattresses were old, used, smelled and uncomfortable. I am a diehard SPG customer and love every location I stay for business and personal with NOTHING short of exceptional experience. This was severely below my expectation and what you are classifying category 5 hotel. I regret my choice of facility.
November 15, 2014
Rated 5 out of 5 by PattyMarie Stellar Staff, Great Location, Superb Amenities
This was my first stay at this Westin (I am a Platinum SPG member) and I was blown away. The staff (esp Lana & Maheder) were friendly, courteous, and helpful. the facilities were state of the art. the room was clean and well situated. The location is close to some great Georgetown restaurants and was within a reasonable walking distance of the meetings I had to attend. the travel time from Reagan/National was 15 minutes by cab at 3PM on a Friday. My only wishes (for the future) would be (a) an expanded range of TV options and (b) an SPG members lounge.
September 21, 2013
Rated 5 out of 5 by Eugene70 This hotel has excellent amenities.
I enjoyed this hotel because of its location to the historical landmarks. However, the hotel itself has excellent room features, along with a very nicely outfitted work out area for those into fitness. I would recommend this facility for anyone wanting to visit the Washington DC area. Well done Westin Georgetown.
November 12, 2014
Rated 5 out of 5 by wigstheome Two Excellent Stays in One Week
Checked in on a Tuesday evening, out Wednesday afternoon, and again on Friday afternoon, out Saturday morning. Both check-ins were quick and efficient, and I was upgraded to a suite (408) as a Platinum each time. Late checkout on Wednesday was graciously granted. Suite was comfortable and and well laid out, although the bedroom was on the smaller side. Internet service worked well the entire time. One caveat was that dinner at Boveda was disappointing -- the food was okay, but very institutional. Checkouts were quick and easy, charges were correct, and the staff made sure taxis were readily available. The West End location is very convenient, whether walking to Georgetown or Dupont Circle, or heading to and fro DCA.
March 27, 2014
Rated 1 out of 5 by Masih Westin @ Hotel or Motel
My recent stay at Westin hotel was most painful experience & even worse post check out as even after settling all final bills but Hotel is still has not released the Blocked amount on my credit cards.
October 24, 2013
Rated 4 out of 5 by UrbanGuest Amazing Staff
I would've rated this a 3 had it not been for the staff. The hotel itself was OK -- the room and elevators smelled like BO (I think it's from the cleaning products) and the room, pool area, and lobby were nothing special. The restaurant is very nice though and the gym relatively large.
However, the staff is amazing; the concierge made us multiple hard--to-get restaurant reservations and offered to change our room & sent up cleaners for the smell (which unfortunately returned a few hours later). The late-night doorman was also fantastic.
May 4, 2014
Rated 5 out of 5 by deerisle Outstanding service, location-- simply excellent property
I experienced outstanding service at this property starting with a welcome email from the Platinum Stay Ambassador, Sloane. She helped me with directions and advice for site-seeing between business calls. The great service continued when I arrived with special recognition as a platinum member and an update. Melvin at the front desk and Jeff at the concierge desk were particularly helpful. The bell staff and front door staff always greeted me and welcomed me back, and that was just indicative of the whole hotel staff.
The new breakfast amenity was really nice as well. The continental breakfast was served quickly (about 5 min.), and I was allowed to choose the buffet for the platinum amenity if there was a buffet that day. The service was great in the dining room for breakfast (I didn't eat any other meals at the hotel).
The location is also great. I had meetings at GWU and on Capital Hill. GWU is a three-block walk, and the Foggy Bottom Metro is also three blocks. I was able to use the Metro to and from DCA as well to all of my appointments. There are also a lot of reasonably priced places to eat in the area.
The rooms were clean and very comfortable. They were also spacious, especially for a city hotel. The only (minor) drawback was that the pool and workout area were being remodeled. Yet, they will be very nice on my next visit I'm sure.
I will definitely stay here again.
March 22, 2012