Rated 4 out of 5 by Canuck2 This hotel us usually great, but, they goofed.
I have always loved this hotel. Great location. Good bed. Good shower. This time, I stayed 2 nights. Room service messed up my order and my room wasn't cleaned when I returned to my room. So, all of the dirty towels were still lying in a pile, my old meal was in the room when I returned...you get my drift. They are usually better than this.
November 5, 2012
Rated 3 out of 5 by Unhappy2013 Not for families
This hotel does not cater to families. We did not feel welcome. The first night we asked where we could go to eat with the family and were directed blocks away from the hotel - in the rain. After walking around trying to find the place the front desk directed us to, we found a place less than one block away. We left early total unsatisfied.
April 17, 2013
Rated 5 out of 5 by Louise333 Good people, food, location
SPG recognition was very nice. Great room service. Wonderful bathroom....very important! Jeffrey, the concierge, was outstanding and so helpful. Boveda was a great place to end the busy day...bartender was very friendly. All staff were most accommodating. Nice visit. Crazy place to drive around in, but Metro was much easier!
June 24, 2014
Rated 5 out of 5 by Georgetown2013 Highly Recommend Westin
Highly recommend the Westin Georgetown. Across the board, the staff was accommodating and gracious. The room was very clean and comfortable.
Westin has chosen excellent partners in terms of associated Restaurant. I enjoyed a drink at each bar attached to the Westin. Staff was knowledgeable of the area and had excellent recommendations.
June 24, 2013
Rated 5 out of 5 by DeanJC The service and quality you come to expect
This is a great hotel in a convenient part of the city. In between Georgetown and GW University, this Westin provides great comforts and service. The beds are phenomenal. The restaurant is currently undergoing renovation but they have setup a temporary service area for breakfast which works great. I will definitely be coming back here
August 28, 2012
Rated 3 out of 5 by Janet Nice Old Hotel
Though the hotel was older it still could have had a few items corrected. The workout room was very small. The bathrooms next to the conference room had issues with 2 out of the 3 sinks plus there were only 3 stalls and losts of women during the break so long lines. Had to change elevators in lobby to go down to conference room level.
March 13, 2013
Rated 5 out of 5 by strandedDaf Stranded in DC
We were stranded in DC because of hurricane Sandy and the Westin was great with us! Our stay was very pleasant and they were very understanding and gave us an incredible rate. We also loved that we could rent New Balance gear for only $5 for the whole stay, which was a lifesaver since we had only planned on being in DC for a weekend.
November 7, 2012
Rated 5 out of 5 by rlefcd Best Westin in town!!!
The staff was wonderful. The rooms were spacious. The view of the courtyard was a bonus. Small but adequate fitness center. The hotel went the extra mile with the New Balance shoe rental. Quick and friendly room service. Friendly doormen and valets. After staying in City Center the night before, this hotel was a breath of fresh air.
February 14, 2014
Rated 2 out of 5 by Mjh1313 Terrible experience
I stay at Westin and other SPG frequently for business. I took my family away for this trip. They put me in a room next to a closet employees were accessing at 615 in the AM and woke my kids. My thermostat was broken. When I complained, there was a half hearted offer to move my room but no follow up as discussed. Very unimpressive.
November 10, 2013
Rated 4 out of 5 by lunabee Wedding weekend
In from New York for a wedding nearby. Seamless check-in and comfortable room. Only complaint would be the distance from the elevator to room #46. This is at VERY END of a series of hallways.
Room was clean, service excellent.
Water and coffee replaced daily. Toiletries on the counter were "made neat".
Would not hesitate to return,
June 25, 2013
Rated 5 out of 5 by sheila59 This hotel was a relaxing place to stay as we toured DC one day.
We had been staying in a hotel outside of the city and decided this location would better suit our needs. We were tired travelers and the cold water in the lobby as well as fresh fruit were much appreciated. It is these little things along with the courteous staff and clean rooms that will keep us coming back to this location.
October 2, 2012
Rated 5 out of 5 by Rogue313 Service, location and immaculate room
From unannounced very early check-in to beautiful room, my stay was outstanding. Clean and roomy, the bathrooms where luxurious. The hot bath filled in two minutes! I could have haad a party in the shower!
The staff was bend over backwards courteous. Location walking distance to the border with Georgetown and close to Metro.
March 1, 2013
Rated 5 out of 5 by Doc55 Great Location -- West End and Georgetown
Been to Washington, DC several times and always managed to stay in different areas. Found this location to be the best of the lot to my liking. Convenient and close enough to everything, and especially close to Georgetown which is a diversion of a different animal.
August 27, 2014
Rated 5 out of 5 by JGiraffe Would Stay Here Again
This Westin is slightly a step above the Westin in Arlington. The reason I say this is mostly because of the room. The room I stayed in was relatively small, but the ceiling height and large windows really made it seem more prestigious.
Great staff as always and you're walking distance from a decent amount of activities.
April 13, 2012
Rated 5 out of 5 by hdm102058 Great Stay!
Very nice hotel in the perfect location in DC. Rooms were clean and quiet, food and beverage was very good as well. All the members of the staff that we encountered were very friendly. Front desk, bell staff, housekeeping could not have been nicer. We would definitely return to this property.
July 28, 2014
Rated 4 out of 5 by peter64 Excessive Internet acess charge
I remain very confounded how a hotel of this caliber and price point continues to charge for internet acess. It is not something that I encounter at other hotels of the same or lesser caliber. I'll gladly pay the $ 40.00 parking fee daily because that makes sense. Internet in todays age, should be available at no cost.
November 27, 2012
Rated 5 out of 5 by RMLATT FIVE STARS *****
This is definitely a 5 star hotel with impeccable service. The hotel ambassador " Sloane" treated my family like royalty during our stay. The rooms were spacious. The staff was professional and courteous. The amenities were top notch. I reccommend this hotel for anyone who is looking for a great hotel at a fair price!
June 13, 2012
Rated 4 out of 5 by Orthodoc Tourism refresher
There was not enough tour information readily available in the room. There were no Washington magazines. The concierge did not have accurate information on how to get to Mt. Vernon. The front desk was too vague on where to catch the Big Bus hop on- hop off tour. Overall, the staff neeeds some better tourism training.
September 7, 2012
Rated 5 out of 5 by Bob022014 Thank you!
On behalf of my little family, I would like to thank you for being our home for a week during renovations of our condo. It felt nice to return into clean and functional room with “working” bathroom after long day in the office followed by tour of dirt and dust in our condo - and to contemplate how nice our place will be once all renovations are completed. Speaking of bathrooms – your bathrooms are amazing! Our private dining order came promptly and was delicious. Front of the house associates are efficient and cordial. Fruit plate in the lobby and selection of newspaper in front of the elevator on guest floors are really nice touches.
I would like to say we will return, but it is not likely since we live in D.C. and hopefully we will not need to leave our new digs for another “emergency” hotel stay any time soon - however, the fact is that your property has become important chapter in our “reno” story and we will be happy to recommend your services when opportunity arise.
February 10, 2014
Rated 5 out of 5 by RK61 This is a very friendly hotel
You will recieve friendly greetings the moment you step out of car. The lobby is warm and has a sense of home coming. All staff are extremely friendly and willing to make your stay a wonderful experience that you would like to share with others. I have always chosen this hotel when I come to DC
July 4, 2014
Rated 3 out of 5 by Matthew14 Average for a Westin
The Westin Georgetown doesn't compare to other Westins I've stayed at around the world. When I arrived in my room, the desk lamp and two bed lamps were not functioning because the cords had been unplugged. This problem required moving furniture to plug in the lamps and plugging the TV into a different outlet. I didn't want to move the furniture myself, so I called the concierge to report it. I called back again a couple of minutes later because I forgot to ask which internet plan I could use as a Platinum member (the front desk never informed me upon check-in). The concierge's voice sounded annoyed when I called the second time, like I was bothering her. The engineer who came to move the furniture was very pleasant, but he put his arms and hands on the pillows and sheets, which wasn't very hygenic. Overall, the room was relaxing and the bathroom was spacious, but I was not impressed with the service for a four-star hotel. I wonder why someone didn't check the room beforehand to make sure everything was in working order.
August 12, 2014
Rated 2 out of 5 by Doug84 Nice location
Nice location in DC sights all available by walking or subway.
Restrautants within the hotel are somewhat lackluster, cuisine below par.
Houskeeping is average at best.
Would recommend for location average for area.
September 8, 2014
Rated 5 out of 5 by Hotelphobic Awesome!
Great room! Great Staff!
During our Check-in my "Hotelphobia" was treated with respect. The staff made every attempt to accommodate me and ensure I felt secure and comfortable while there. I do wish the pool was a bit bigger....but everything else was wonderful!
Thank you for having a great caring staff!
July 22, 2013
Rated 2 out of 5 by sherman94062 Needs Improvement
- room assignment was terrible, especially since we've stayed there many times and were staying for 5 nights.
- amenities in the room were lacking and not refreshed.
- a *LOT* of noise outside, especially sirens at 3 am.
- staff seems disinterested and don't engage with customers, especially front desk.
August 8, 2012
Rated 4 out of 5 by WillieF Hard to Assess
The room was ok, minus the tempermental light switches. With all the remodeling, it was difficult to feel at ease moving around the lobby area. When it is completed, I suspect that this will not be an issue.
September 8, 2014
Rated 5 out of 5 by Dave2745 Great Location
This hotel was in in a great location and within walking distance to Georgtown! I loved the fact that it was so close. The room I was in was much bigger than I'm use to for the area. The only downside is there was no bell person to help with my luggage and I had to go in to ask about Valet Parking.
September 3, 2013
Rated 5 out of 5 by IleneA Excellent Customer Service
Lana Kim, the Stay Embassador, made my stay exceptional. I was on a yearly "girls weekend" with two other friends and Lana went out of her way to ensure we had a fabulous time. Best hospitality I have had in a long time and I travel every week for business. Would recommend this hotel to everyone.
November 18, 2013
Rated 5 out of 5 by LizL16 Convenient, nice hotel
The room had a weird yellow stain all over the floor, which kind of irked me out. Other than that, we really enjoyed staying there. It was a bit inconvenient that there wasn't a "Westin restaurant" - the attached restaurant was slow and overpriced. The staff at the hotel was great as always!
October 10, 2012
Rated 5 out of 5 by Stu1944 reat featuresThis hotel has g
Wonderful stay, staff were very professional and courteous. Valet parking staff were very helpful and prompt. would highly recommend this hotel when in Washington DC.
September 15, 2014
Rated 3 out of 5 by JimD30 Bad Plumbing
Great location, great staff, but the shower was bad, unable to control the temperature of the shower in room 300. We checked in late to a full hotel, staff no doubt aware of problem, but I think they were out of rooms?
August 25, 2014