Rated 3 out of 5 by yulbos Should be Better
Rooms are spacious, clean & comfortable and staff are professional. The restaurant and bar were devoid of people, perhaps because the food needs improvement. Basic menu and food lacked flavor. Bar staff were exceptionally nice. Front desk staff refused to accept my non-profit tax exemption telling me SPG hotels do not exempt non-profits from paying tax. Since I only stay at SPG hotels I know this to be untrue. This makes no sense and is factually inaccurate. I'm still waiting to hear back from their accounting dept.
September 18, 2016
Rated 1 out of 5 by NotImpressed2016 Horrible
So I booked an early check in for two separate rooms... when we arrived, they had nothing ready. The person at the desk had a bit of an attitude when she had to answer why our rooms were not ready if we had booked ahead of time for an early 10 am check in. To top it off, they were able to scrimmage up one of the rooms but the room for my husband and I was left in limbo... we decided to leave the hotel and go tour the museums and monuments while we waited for them to call us when our room was ready. They totally forgot about us until I called them asking for a response about our room. In the end, I had requested a late checkout when the rooms were booked and they were trying to get us out around noon! I had to speak to a manager to get her to change it back to our late check out as requested! .... Honestly... their attitude stunk... the room was average and the bathroom door would get stuck... Horrible experience!
September 6, 2016
Rated 5 out of 5 by Verified Reviewer Hotel Excellet-Reconsider Room Service
Hotel and Associates Excellent. Room Service is a disconnect. You might as well shut room service down and open up a take outshop down the street. That way you could cater to everyone not just the hotel. Very disappointing with the room service standard that Westin has chosen to go with. Everything else was perfect.
August 8, 2016
Rated 3 out of 5 by Hlh85 Dag is gone :(
I didn't enjoy my stay. Tseggie was rude and didn't take her job seriously and your hotel charge my card twice. I only stayed at your hotel because of Dag. He always gave me an upgrade when I was gold. Now that I'm platinum, I stayed at your hotel specifically to tell/show him the good news, I didn't know he left, he was the best! Guess I would be stay here anymore.
July 7, 2016
Rated 2 out of 5 by 500NightsLifetime Fronnt desk failures
Check in very slow. Failed keys on elevator. However did receive apology for wrong keys being presented. Check out even slower. Was told there was restaurant that was open. They were long closed. They told me to ask front desk for room service. Front desk told me to go to cafe across the street (that was also closed). Generally the front desk has a "Why are you bothering me" mindset. Try to ask for print out of the check out and you'll be told that Westin will be soon eliminating this across the chain and that you have to start getting used to email only.
July 1, 2016
Rated 5 out of 5 by Hlh85 I love this place!!!
Nice location! rooms are spacious! Dag and Adrian at the front desk was very helpful! They make me feel special every time I come to DC :)
April 18, 2016
Rated 3 out of 5 by ccmang mixed review
Checkin experience was a disaster. Hotel itself and location were excellent.
April 12, 2016
Rated 3 out of 5 by Elbow16 Attention to details lacking
Though I usually stay at the downtown Washington, D.C. Westin, I chose to try the Georgetown location as a treat. I had been told that it was a beautiful property with excellent service. The reality is that this Westin is far inferior to its 14th and M peer property. The attention to detail was seriously lacking. There was no shampoo in my room and the shower had mold in the grouting and in the tub. The lights were dingy and the space just felt tired. The service and details did not accurately reflect the SPG category 5 status, and I would have been far better off sticking with my usual choice of the downtown DC Westin.
March 25, 2016