Rated 2 out of 5 by PA11132014 Surprisingly disappointing
Room request and confirmation was not kept or of any concern to the front desk. Evening of our wedding our room was next to ice machine and elevator noise. Food was disappointing and unfinishable, pre-prepared and took three times to get correct. No apology except we did from the exhausted room svc employee. Housekeeping and valet was exceptionally responsive while front desk was clueless and of no help or resolution. Rooms were super clean but ,mattresses were old, used, smelled and uncomfortable. I am a diehard SPG customer and love every location I stay for business and personal with NOTHING short of exceptional experience. This was severely below my expectation and what you are classifying category 5 hotel. I regret my choice of facility.
November 15, 2014
Rated 5 out of 5 by Eugene70 This hotel has excellent amenities.
I enjoyed this hotel because of its location to the historical landmarks. However, the hotel itself has excellent room features, along with a very nicely outfitted work out area for those into fitness. I would recommend this facility for anyone wanting to visit the Washington DC area. Well done Westin Georgetown.
November 12, 2014
Rated 5 out of 5 by Ezell Excellent Hotel
Loved this hotel.....me and my wife are local and wanted to just get away for the weekend and we chose this property. I must say it met all expectations of the "Westin" brand. The staff was nice a knowledgeable and very welcoming. They pointed us in the right direction and even recommended us to a nice restaurant for dinner. I would definitely recommend this hotel to anyone in the area.
November 2, 2014
Rated 2 out of 5 by SleeplessinDC Off Their Game
This used to be a good hotel in a convenient location. Now management wants to nickel and dime their customers for everything. Like $13/DAY for internet (!) and $6 plus tax to print a one page boarding pass. In addition, a request to the front desk to investigate the reason why the television went on spontaneously at 1:30 am EVERY morning went ignored.
October 26, 2014
Rated 5 out of 5 by mimi712 A mostly excellent experience
We along with many guests stayed here for my son's wedding. The rooms were spacious, clean and comfortable. The front desk was extremely accommodating.
Many of us were able to check in early, however, there were some room mix-ups in locattons promised. Eventually all worked out.
Two other issues were that the retrieval times of parked cars by the valet were often much longer than promised. This was problematic a few times.
Last, make sure to read all the signs on your room's refrigerator and snacks. Unreasonably, if you move even pick up the snacks you pay and if you put any little item in the fridge, you are charged $100! So check your bill. We asked for and got refrigerators, as people visited our rooms,
but most people did not.
September 16, 2014
Rated 5 out of 5 by wigstheome Two Excellent Stays in One Week
Checked in on a Tuesday evening, out Wednesday afternoon, and again on Friday afternoon, out Saturday morning. Both check-ins were quick and efficient, and I was upgraded to a suite (408) as a Platinum each time. Late checkout on Wednesday was graciously granted. Suite was comfortable and and well laid out, although the bedroom was on the smaller side. Internet service worked well the entire time. One caveat was that dinner at Boveda was disappointing -- the food was okay, but very institutional. Checkouts were quick and easy, charges were correct, and the staff made sure taxis were readily available. The West End location is very convenient, whether walking to Georgetown or Dupont Circle, or heading to and fro DCA.
March 27, 2014
Rated 1 out of 5 by Masih Westin @ Hotel or Motel
My recent stay at Westin hotel was most painful experience & even worse post check out as even after settling all final bills but Hotel is still has not released the Blocked amount on my credit cards.
October 24, 2013
Rated 5 out of 5 by JKAR This is avery comfortable hotel
My daughter and I enjoyed our stay at the Westin Georgetown. The room and bathroom were extremely comfortable. Unfortunately we didn't have enough time to work out in the gym, but I thought it was a great idea to have sports clothes and shoes delivered to the room for US$ 5. I'll take advantadge of it in my next stay.
October 18, 2014