Rated 1 out of 5 by CCLJR Needs work. Poor experience.
This hotel suffers from benign neglect, at best. I haven't stayed here in 3-4 years, and it would appear that zero dollars have been invested since. My first room reeked of mold spores, and my second room was only "fair" - plus I was given a handicap equipped room - whether this was due to lack of availability or not, not sure any consideration was given.. Fixtures and furnishings are tired and run down. Card readers to gym are practically inoperable, and state of gym equipment sums up the overall condition of this hotel. Unexpected experience for a Westin flag - would not revisit absent signifigant upgrades.
April 2, 2014
Rated 5 out of 5 by Molls486 Clean and comfy
This hotel is not too far from the beach and very accessible from the highway. It's a nice comfortable and clean hotel that I have stayed in twice while visiting Fort Lauderdale. I will definitely return next time I am in the area!
April 14, 2014
Rated 4 out of 5 by eishous Desk and Business Access
The desk in the room did not have enough power access for my computer, wifi connector and phones. I had to move the night stand and crawl under the desk to plug in my accessories. A simple power strip connected to the desk would eliminate this problem. Also I had to go outside to get to the gym. There did not appear to be access from inside the hotel. The pool was beautiful. Overall the hotel was nice, it was clean and the staff was very friendly. I would stay there again.
April 9, 2014
Rated 1 out of 5 by Cappy94 Mold, Rude and Crude
What started out as an incredible experience at check-in quickly turned into one of the worst itineraries of my travel life. From poor service, neglect and mold on the wall, this hotel is a place that the health department needs to shut down and requires new management. In what is a clearly dilapidated facility in both aesthetic and management, if Westin were wise, they would revoke the license this hotel holds.
If you value your time, money and sanity, this hotel is not a property you should stay at. Despite the "positive" reviews on this site, there is not one thing in this hotel that functions correctly, nor a coherent management that runs the facility.
There is mold growing on the exterior walls on the terraces, the rooms are cleaned by an incredibly rude, loud and obnoxious staff who have no concept of fulfilling the most basic requests; the valet is virtually non-existent which results in almost 30 minutes going by without receiving your vehicle (mine was parked outside the hotel entrance overnight because the valet lost the keys after he tagged them incorrectly).
How can you neglect to put breakfast door tags in a room for four days despite requests every single day to do so? How can you allow a valet to lose keys two days in a row? How can you let a very busy lobby restaurant lounge be run by one person to 25 customers? How can you let your on-site restaurant serve waffles that resemble cardboard with a hostess who doesn’t even know the layout of the restaurant nor the protocols to do her job?
The ONLY saving grace in this clearly poor representation of the Westin brand is Kristen and Jacinth. It is a shame as Westin used to be a great part of the Starwood portfolio in the US. The European arm of the brand is true to its heritage while in the US it has become an also-ran.
March 30, 2014
Rated 1 out of 5 by Tara1888 Poor Customer service
No Valet available, had to run inside and request one. Was told by the front desk "Oh just leave the keys in it" This happened to be my 1 day old 2014 corvette!! Was completely appalled. They finally sent the concierge out to park my car.
NO bell hop, had to drag my luggage up to room by myself. went to the bar to grab a quick drink, no bartender had to wait 6 minutes for him to show!
Room had dark spots on carpet (burns?) and a/c not cool enough!
Next morning I spoke to the manager, he was very quite apologetic and said all he could do was remove the bar tab $17.00 since I prepaid the room.
I really believe that this Hotel is a huge discredit to the Starwood Program. I will now read Hotel reviews before I assume that ALL Starwood Resorts uphold the same quality!
March 21, 2014
Rated 3 out of 5 by Deneisia Draining issues
The tub, sink and toilet were clogged the entire time we stayed at the hotel. The handle to the bSthroom fell off
April 7, 2014
Rated 4 out of 5 by Khophe Nice hotel in FTL
Good hotel for business travelers, particularly if your are SPG Platinum. Solid rooms, ok facilities, professional staff. The only downside is location, but that cannot be helped.
Top notch, free breakfast, internet and suite upgrade. Awesome. They have a Platinum parking just in front of the entrance. Very cool.
Large, very large. Could us a facelift thought, but it was thoroughly enjoyable.
A bit too small. Make sure to hit it before 7AM or you won't get your treadmill.
Standard Westin breakfast, without any "Executive lounge" fake breakfasts. Makes you like being Platinum.
In the middle of nowhere. make sure you have a car.
March 31, 2014
Rated 5 out of 5 by Jman24 The staff always makes a difference and this Westin is no different
Great staff from Edwin the Bartender extraordinaire to Victor in the front office Quality management and great customer service make a difference
March 14, 2014