Rated 2 out of 5 by KHC2014 Improvement Needed!
I stayed at this hotel regularly. The front reception staff especially Lynn the business travel manager were helpful and courteous. The restaurant waiting staff and the egg station chef brought me fresh baked croissant everyday. Good and commendable service. Not so much on maintenance and upkeeping of the property. Inside the shiny glass exterior wall is under-lit interior, old cabinet/furniture and faded wall paper. The equipments in the small and windowless gym were old. There was very little counter space in the always dark bathroom. On this last stay, I complained 3 times on a leaker bathtub and shower faucet and still not able to get it fixed. All the engineer had dome was to further tighten it up with a wrench. That would never work. Guess what, people need to open it! Tightening only make it difficult to pen the shower. What about replacing the cartridge/washer? Eventually I gave up and use ear plug to escape the annoying water dripping sound. I rate this property below average.
July 19, 2014
Rated 3 out of 5 by SamIAm1 Close but not quite
I love Westin. It is my hotel of choice when I travel. The facility, the rooms, the service - all good/great without being pretentious. Ok, love maybe too strong but definitely strong like.
This hotel was close but not quite what I expected from a Westin. The service was there. I was upgraded to a suite when I checked in (nice!). But, the AC didn't quite work. It said 60 on the thermostat but it wasn't anywhere close to 60. I would wake up at night feeling hot and have to throw off the covers. I called twice about it. Each time I asked for an update to be left for me, but there wasn't an update. Once I had unpacked, I wasn't going to repack and unpack for another room, so I just dealt with it.
There was a small bar area in the room, but no mini-fridge, microwave oven, dishes/glasses, etc. So, why have it? Seemed like a waste.
The Wifi, while free, was slow. Tough to watch Netflix in the room. Ugh.
Main reason I stayed there was it was a Westin and it was close to the place I had to do business.
July 19, 2014
Rated 4 out of 5 by Plad The hotel is lovely!
I was a little disappointed when we arrived we were told a room with a king bed was not available. When the reservation was made a king was requested. WE were told that because we pre reserved via Orbitz as a package they are never guaranteed. I don't think we should be penalized for this. The next day we got a king bed, but we were inconvenience had to unpack and pack up in one day.
July 13, 2014
Rated 5 out of 5 by Josie447 hotel has great staff
Love the rooms.. staff is excellent... features are great .. would stay again
July 13, 2014
Rated 4 out of 5 by SoCal58 Enjoyed First time visiting
This was my first visit to this property. The building was clean and the staff very friendly and attentive. I will be back on a weekly basis for the next 2-3 months and will stay at the Westin. It is a nice business hotel and is very convenient to the location I will be working from.
July 12, 2014
Rated 3 out of 5 by Linny71 Business Trip
I found this hotel to be clean. My heavenly bed great. I was attending a corporate event and our meals were fresh with great choices.
I did however find the staff unattentive, with no or little warmth. No one said hello or engaged in any conversation in 3 days.
This hotel is in need of renovation.
Not the local peoples doing. I did visit the small bar and would share the same comments- food good , staff not
July 10, 2014
Rated 1 out of 5 by PinkyWalker02 I was quite disappointed in my stay
When I arrived at the hotel I was told my room was not ready and they were working on it. I came back several hours later and it still was not ready. Since I had a suite with a parlor, I decided to just take the room since it was ready. The parlor was never completed in my 3 nights stay. There was no lights in the parlor and I asked for a lamp, which never arrived. The room also had a smell that I could never get adjusted to.
July 8, 2014
Rated 5 out of 5 by Music21 Comfort in style
You walk in and the smell of the hotel is fresh and unique. Great rooms, great response from staff. Ordered room service, great response on phone and delivery time. Pizza was excellent...one of the best I have ever had. Second night food-only complaint...way over-priced and was not good for either of us. Both of us could not really eat what we had ordered..felt depressed having to pay for something we couldn't eat. So my recommendation-eat some place else but stay at the Westin. Parking
July 6, 2014