Rated 4 out of 5 by wanzi definitely appropriate but can use some minor updates
can use some cosmetic updates, wallpaper seems to be pealing off the wall.
June 15, 2014
Rated 3 out of 5 by Bopp 06/12/14
Your web site said there were refrigerator and microwave in the rooms and this hotel did not have either, this was a disappointment. Also, the ice machine did not work during my entire stay, not even on other floors. The staff was accommodating because on more than one occasion they brought ice to my room. Other issues I had was the shower didn't work properly, I had to call for wash clothes, because non were left in the room. I've stayed at the Westin in Seattle and had a totally different experience. Everything was wonderful. The staff was very responsive, hotel need to be upgraded. Thank you
June 12, 2014
Rated 2 out of 5 by Gorkest Review
Room was very clean
2nd day no washcloths or tea was left
We were "put on list" for refrigerator & since we stayed 3nights, really needed one. BUT were told none available...very disappointing!
So...next time would stay at a hotel where we would be guaranteed to have a frig.
June 9, 2014
Rated 5 out of 5 by caminokid Staff is superb!!!
This location in Ft. Lauderdale is top notch. The staff recognized my SPG status and promptly awarded me my gift and upgraded my family and I to a suite. Self parking is free and the location to the beach is about 15 minutes. This was my second stay at this location and both have been a pleasurable experience. Kudos to the staff. i will definitely recommend to my friends and family.
June 6, 2014
Rated 1 out of 5 by jguisto Hotel is horriable
After years of being a loyal Platinum, and this year a Lifetime Gold, this is by far the worst service I have ever had at a Starwood property.
June 2, 2014
Rated 2 out of 5 by Shopoholic Needs Work
First impression is great, and the pool is fabulous. After that upon closer look, the hotel is just not so good. There were 2 rather large cigarette burn holes in our comforter, the closet door didn't close for some reason, there was 1 single bottle of lotion in the bathroom along with 1 bar of soap (no shampoo, conditioner, body wash) and the toilet tank and lid were visibly dirty. Regarding the hotel itself, we were on the 6th floor and one of the walls near the elevator appeared to be collapsing. Also none of the ice machines were working. I tried 2 different floors before calling SE and they couldn't tell me where a working ice machine was, so they brought me a bucket of ice. And though the staff was responsive, most appeared to be confused. For example when we alerted SE of all these problems the morning of check-out, I told them I had already gone to the FD to get soaps & shampoo. About 10 minutes after my phone call, someone was there to delivery soaps & shampoo. Then 10 minutes after that, someone came to fix the closet door...even though we were checking out that day. By the pool there was a huge grey bin of towels, and next to that an empty rack (apparently no one took the time to put the towels on the rack, so that was where we had to put the dirty towels). And the pool and hot tub needed to be screened desperately. As the subject line says, it just needs work!
June 2, 2014
Rated 5 out of 5 by gvb49 great location
nice accommodation's,gym and great outdoor pool
May 28, 2014
Rated 4 out of 5 by annonymous1 The Hotel has wonderful staff
Overall our stay was comfortable and the staff was great. Rooms were nice but we were disappointed that the beds (even tho comfortable) were not queen size which would have provided more restful nights.
The elevator situation is poor with long waits which made meeting times, etc. iffy.
However, the hotel is very pretty and the pool facility with food service was great.
May 28, 2014
Rated 3 out of 5 by MN59 Rooms need updating
Hotel is dated and needs updating. Some wallpaper coming off in room in corners of wall. Furniture a bit dated.
Staff is always responsive and courteous. Food quality is a bit below what I experience at other Westins.
May 21, 2014
Rated 2 out of 5 by JF14 Property needs to be managed better
Overall, good location with an updated feel. Rooms are good size and in nice condition. Gym small, but useable. Pool is nice. Bar is nice and active.
A few concerns though:
1) Overuse of fragrance hotel wide, especially the lobby. It's cranked to 11. Really off-putting.
2) Cones, cones, cones in the parking lot. WHY!? There's no reason to have such a stupid parking lot. Who puts valet parking spaces front and center? Needs a better customer focus parking situation.
3) Front desk staff slow and under trained. Check in did not feel like a routine transaction.
May 20, 2014
Rated 3 out of 5 by Mirelyme HVAC issues
I called down three times over two days complaining about air conditioning problems. Finally late in the evening after my thrid call someone from the front desk called and advised that the engineer needed a part to fix the problem and offered to move me to another room. A part? come on you should have every part you need to fix a thermostat or not rent out the room!
May 14, 2014
Rated 5 out of 5 by Trish100 Beautiful Experience
A wonderful experience! Again!!!
Our room was breath taking with an amazing view of the city, we were charmed to watch the sun set after a nice relaxing visit to the hot tub. The staff were very pleasant and courteous! Our visit to the Westin was just what we needed for our unplanned getaway. The rooms were exceptional! The comfort of the bedding was definitely 5-star! Only 10 minutes easy driving to the Hollywood Casino - we had a blast!! Looking forward to our next visit.
May 9, 2014
Rated 2 out of 5 by weddingstay Wedding Stay
We stayed here because it was the designated hotel for the wedding we were attending. Had we picked our own hotel we would have stayed elsewhere. The hotel was not up to the standards of a usual Westin Stay. Our room was right by the elevators and ice machine which were both very noisy. There was also a huge gap at the bottom of our door which allowed light in from the hall way that we had to use a towel to cover so we could sleep. Our room was not cleaned on Saturday while we were out. We had family that were there for two nights and their rooms were also never cleaned! Our bill at check out was incorrect. The amount had to be refunded and charged again at the correct amount. Good thing we double checked! On our next visit to Ft. Lauderdale we will be sure to check out other hotels.
May 7, 2014
Rated 5 out of 5 by MartFH Simple Elegance
I won't mention any negatives, because the staff was SO responsive to any of the few issues I had. The last time I had vacation service this responsive and so eager to please was when I was on a cruise. Comfortable, safe, convenient to everything, our 4-day stay only consumed a half tank of gas in our rental car. Close enough for night life/city life, yet far enough out for peace and quiet.
May 5, 2014
Rated 3 out of 5 by taz53 A little disappointed in serivce room and food were excelllent
As a starwood employees I was a little disappointed. The front desk agents were wonderful experience on checking in. Then I had 2 incidents with calling down for service - and neither request was fulfilled. But what offended me most was the tone used by teh server from our breakfast. We asked that he charge each rm - when one could not be chg he stood in the lobby and was very stern and rude to my guest and then to me and seemed to be surprised.
May 5, 2014
Rated 4 out of 5 by Lisashot Fridge
It would be nice to have a refrigerator in the rooms as we requested one that never showed up and threw away $40 worth of great left overs.
May 5, 2014
Rated 3 out of 5 by JDD1 Not bad for the rates charged
This hotel has a nice appearance and the lobby has a most wonderful smell to it. Had a special rate for a birthday package that was very reasonable. The mattress was a little to firm for my family's liking. Overall not a bad hotel for the rates.
April 22, 2014
Rated 3 out of 5 by Monkey subpar
Out check in agent was not welcoming at all - i think it was lyndsey? no eye contact, no smile, she could care less. Very noisey room - i understand several events were going on during our stay. Charlotte was very gracious on the phone when i spoke to her. i think the location is best for business travelers.
April 22, 2014
Rated 3 out of 5 by JJF53 Average as always
my company has a corporate agreement with this particular property so stays here are frequent. Best thing I can say is that there are plenty of people to greet when coming in or leaving. each time I stay there is a hiccup here, whether its not getting an emailed folio or the corp rate is incorrect. always just one person working the lounge so service is slow. Nitpicking, yes a little but having stayed almost 500 nights with SPG properties it is easy to see the small differences that move the rating from average to good/excellent.
April 20, 2014
Rated 2 out of 5 by Mark8 Not getting what your expecting
Both online and over the phone I was told I would get a suit with a king bed and a queen sized pull out couch, and that the pull out bed would be very comfortable, but when I arrived at the hotel with four people, there was no pull out couch and we had to cram to roll away beds into a small room. Very crowded and uncomfortable. I paid for a room that fit two, and only got a room that fit four.
April 15, 2014
Rated 5 out of 5 by Molls486 Clean and comfy
This hotel is not too far from the beach and very accessible from the highway. It's a nice comfortable and clean hotel that I have stayed in twice while visiting Fort Lauderdale. I will definitely return next time I am in the area!
April 14, 2014
Rated 4 out of 5 by eishous Desk and Business Access
The desk in the room did not have enough power access for my computer, wifi connector and phones. I had to move the night stand and crawl under the desk to plug in my accessories. A simple power strip connected to the desk would eliminate this problem. Also I had to go outside to get to the gym. There did not appear to be access from inside the hotel. The pool was beautiful. Overall the hotel was nice, it was clean and the staff was very friendly. I would stay there again.
April 9, 2014
Rated 3 out of 5 by Deneisia Draining issues
The tub, sink and toilet were clogged the entire time we stayed at the hotel. The handle to the bSthroom fell off
April 7, 2014
Rated 1 out of 5 by CCLJR Needs work. Poor experience.
This hotel suffers from benign neglect, at best. I haven't stayed here in 3-4 years, and it would appear that zero dollars have been invested since. My first room reeked of mold spores, and my second room was only "fair" - plus I was given a handicap equipped room - whether this was due to lack of availability or not, not sure any consideration was given.. Fixtures and furnishings are tired and run down. Card readers to gym are practically inoperable, and state of gym equipment sums up the overall condition of this hotel. Unexpected experience for a Westin flag - would not revisit absent signifigant upgrades.
April 2, 2014
Rated 4 out of 5 by Khophe Nice hotel in FTL
Good hotel for business travelers, particularly if your are SPG Platinum. Solid rooms, ok facilities, professional staff. The only downside is location, but that cannot be helped.
Top notch, free breakfast, internet and suite upgrade. Awesome. They have a Platinum parking just in front of the entrance. Very cool.
Large, very large. Could us a facelift thought, but it was thoroughly enjoyable.
A bit too small. Make sure to hit it before 7AM or you won't get your treadmill.
Standard Westin breakfast, without any "Executive lounge" fake breakfasts. Makes you like being Platinum.
In the middle of nowhere. make sure you have a car.
March 31, 2014
Rated 5 out of 5 by BrooklynKeys Wonderful
This hotel is beautiful. I loved the views and my junior suite was so spacious. The staff are very accommodating. I would recommend this hotel to anyone. And I definitely will come back and stay again.
March 31, 2014
Rated 1 out of 5 by Cappy94 Mold, Rude and Crude
What started out as an incredible experience at check-in quickly turned into one of the worst itineraries of my travel life. From poor service, neglect and mold on the wall, this hotel is a place that the health department needs to shut down and requires new management. In what is a clearly dilapidated facility in both aesthetic and management, if Westin were wise, they would revoke the license this hotel holds.
If you value your time, money and sanity, this hotel is not a property you should stay at. Despite the "positive" reviews on this site, there is not one thing in this hotel that functions correctly, nor a coherent management that runs the facility.
There is mold growing on the exterior walls on the terraces, the rooms are cleaned by an incredibly rude, loud and obnoxious staff who have no concept of fulfilling the most basic requests; the valet is virtually non-existent which results in almost 30 minutes going by without receiving your vehicle (mine was parked outside the hotel entrance overnight because the valet lost the keys after he tagged them incorrectly).
How can you neglect to put breakfast door tags in a room for four days despite requests every single day to do so? How can you allow a valet to lose keys two days in a row? How can you let a very busy lobby restaurant lounge be run by one person to 25 customers? How can you let your on-site restaurant serve waffles that resemble cardboard with a hostess who doesn’t even know the layout of the restaurant nor the protocols to do her job?
The ONLY saving grace in this clearly poor representation of the Westin brand is Kristen and Jacinth. It is a shame as Westin used to be a great part of the Starwood portfolio in the US. The European arm of the brand is true to its heritage while in the US it has become an also-ran.
March 30, 2014
Rated 2 out of 5 by Bosco44 Shower and door lock concerns
The paint on the shower ceiling is falling off, and fell on me while I was showering.
Everytime I used the door card to gain entry into room #622 the door card reader took 4-5 tries to unlock the door.
The middle elevator doors open/close then nothing happens when you enter the floor number, you feel like you are trapped.
March 29, 2014
Rated 5 out of 5 by jacobo1 Hotel is In a central location beach i95 restaurants
My name is Al Berman ,me and my wife came to Florida on the spur of the moment with no place to stay.the staff the management were great. The girls at the front desk were the best ! They made everything so easy to work with the SPG to get us a beautiful room. They are a wonderful asset to the westin establishment.
March 28, 2014
Rated 2 out of 5 by Johnson684 Lobby is nice but
the rooms need to be refreshed. The door to my hotel room was significantly out of alignment so that you had to force it to be closed or open. If I was staying for a longer period I would have changed rooms but with just 2 nights and getting in late, I didn't want to deal with it. There was a broken refrigerator left in the hallway, for my entire stay, 2 days. No one needs an obstacle course in these narrow hallways. The drain in the bath tub was slow and while I was packing to check out at 9:30AM, even though I had a later checkout time, and had declined linen service the day before, someone knocked and by the time I was walking over to the door to find out who it was, I heard the beep beep and someone was entering my room. I said hold on and the person stopped and said they were just checking. Checking for what? I was going to check out that day and had declined linen service the day before. Westins are usually great, but I will be avoiding this one in the future.
March 27, 2014