Rated 2 out of 5 by JVA111412 Paid full price for no AC.
We arrived around midnight and went to bed just to find out in the middle of the night that the AC was not cooling well at all. Also evry couple of hours the air handler was making noise. When I told the staff in the morning it was like not a big deal we'll get to it.So long story short I paid full price for a room with no AC. Not very pleased.
August 12, 2014
Rated 4 out of 5 by ronton Great business hotel
I have stayed here a few times and like it for business trips. Being a Westin, the rooms are comfy, beds are heavenly etc.... My only concern with the hotel would be there seems to be a disconnct with the service staff in the restaurant. I went for breakfast 3 times while I stayed there and each morning I had to try and get the attention of the wait staff sitting in he back room playing on their phones. I even saw them get angry with a guest who gve up waiting trying to pay his bill and just went to the front desk. I get it is a buffet, but if the staff are going to be allowed to play with their phones, have them do it at the front of the restaurant so at least the customers can get their attention easily.
October 4, 2012
Rated 2 out of 5 by TravelGirl29 Just Average
Overall, the hotel and room was fine for a two night stay. However, there were two concerns that must be raised. First, the room had what I will call a "scent". It wasnt really a smell or odor, but, rather seemed like some sort of air freshener- kind of fragrance that was intended by housekeeping. Didnt like it at all. It seemed to be strongest near the air conditioner vent near the window. Also, and far more troubling, there were little fruit flies or gnats coming out of sink. It appeared that they took up residence in the plumbing and would emerge anytime the faucet was turned on. Very gross. I love Westin hotels and this one was okay on the outside and nice in the lobby. The rooms leave much to be desired.
August 1, 2012
Rated 2 out of 5 by JF14 Property needs to be managed better
Overall, good location with an updated feel. Rooms are good size and in nice condition. Gym small, but useable. Pool is nice. Bar is nice and active.
A few concerns though:
1) Overuse of fragrance hotel wide, especially the lobby. It's cranked to 11. Really off-putting.
2) Cones, cones, cones in the parking lot. WHY!? There's no reason to have such a stupid parking lot. Who puts valet parking spaces front and center? Needs a better customer focus parking situation.
3) Front desk staff slow and under trained. Check in did not feel like a routine transaction.
May 20, 2014
Rated 3 out of 5 by Conf33 Room needs redo
I have stayed at this hotel several times due to location on business. I had Exec Suite and was very surprised, the bathtub in 1103 has huge stain on wall in tub, the tub was cracked at end. The rooms really need a redo, it is just not up to Westin brand standards on the rooms compared to other Westins.
August 12, 2014
Rated 5 out of 5 by hik1 great experience at the Westin FLL, as usual !
I normally stay at the Westin FLL when doing business in the area. This time I combined business with leisure as I travelled with my family : husband and 2 sons. My sons love the Westin, as they have known it since they were very young. They have great memories, and always get warm greetings from staff at the restaurant, Front desk, even when we order room Service. Very pleasant experience
August 4, 2014
Rated 2 out of 5 by dennis14 Hotel needs some refurbishment quick
I was just in town for a quick night and needed a hotel near the highway to make sure I could get to my meeting on time. The hotel lobby was in terrible disrepair as were most common areas. The elevator on my floor (5), had a broken button, plate was compltely pushed in. The carpeting on my floow was terribly dirty and the hallway smelled. Although, my room seemed very clean, when plugging in something behind the nightstand, there were several months of dust back there. I have stayed almost 70 nights just this year, and this is the first time I have had a bad experience.
November 27, 2013
Rated 5 out of 5 by SloJo Great features and staff
Very relaxing and pleasant, professional and accommodating staff! We like Westin and stay regularly!
August 18, 2014
Rated 2 out of 5 by Shar2012 Nothappy2012
The front staff for the most part was very nice and helpful. The evening/night front desk person (I was told was a manager) was not very helpful and seemed like he really could care less about anything. This stay was an adult relaxation trip but we were placed on the 7th floor with a bunch of so called (campers) with little to no supervison. I was wokin up several times thru out the night and the front desk was no help at with fixing the situation. My room was not was cleaned daily, sheets were not changed daily and I had to call the ftront desk for towels 2 times.
July 11, 2012
Rated 3 out of 5 by Apooh31 HOT ROOM
This was our second time staying at this hotel in two months��The rooms were extremely HOT the AC did not work from an apparent power outage the night before. Also, the bathroom tub continuously ran all night. The hotel staff tried to accommodate as best as they could.
August 11, 2014
Rated 2 out of 5 by Bumbe Plumbing Problem in First Room
Checked in and went to beach and dinner for the evening. When my wife and i arrived back to our room to unpack, we could hear a bubbling noise in the bathroom. When we checked the specifics, there was water bubbling in the toilet and black and brown dirty water coming up in the tub. Engineering worked on it for over an hour, first with plunger and then with snake. We had to move from our King Bed room
July 28, 2014
Rated 5 out of 5 by Music21 Comfort in style
You walk in and the smell of the hotel is fresh and unique. Great rooms, great response from staff. Ordered room service, great response on phone and delivery time. Pizza was excellent...one of the best I have ever had. Second night food-only complaint...way over-priced and was not good for either of us. Both of us could not really eat what we had ordered..felt depressed having to pay for something we couldn't eat. So my recommendation-eat some place else but stay at the Westin. Parking
July 6, 2014
Rated 5 out of 5 by LoveFLA Best mattress ever.
This was our first time at time hotel. The beds are so comfortable. The restaurants were great. We loved our stay. The staff were all extremely nice and helpful. We have already reccomended this hotel to relatives.
August 9, 2014
Rated 3 out of 5 by LegalTender Super Value, Some Shortcomings
Nice property, clean, comfortable rooms, o-k staff. Free parking a plus. Good value.
A couple downsides: The chaos of multiple wedding parties was pretty overwhelming. It took out at least one elevator.
The hotel is big enough for a Club Lounge or some other sanctuary for SPG Plats. No bottled water in rooms was a first. As was the "half-off" offer on food which wasn't conveyed to the wait staff and made redemption a challenge.
A free cup of coffee at check-out is an amenity no hotel should deny loyalty members. That and a water bottle in the room.
October 10, 2012
Rated 4 out of 5 by Csegrest All good but bar
Waiting on a business colleague - grab a mixed drink at 6:00pm and they charged be $15 - crazy ... . Breakfast is always consistent here - but need to do better at the lounge/bar.
Ladies checking in were very nice.
August 8, 2014
Rated 5 out of 5 Great property
Pros: Clean, friendly, convenient location. The pool area is very nice and very well maintain. Front desk very professional and pleasant. Free parking. Quick in/out. Quiet rooms with ample space. Beds are super comfortable.
Cons: Hallways needed some tidy up (Mini Fridge sat on the hallway on my floor overnight) and the carpets could have used some vacuuming. Room was very clean but windows and tables had smudges. My drawers were open when I arrived. Ice machines on multiple floors are broken.
Room service: Service was excellent, food was terrible.
July 29, 2012
Rated 4 out of 5 by TryingToGetFit Great hotel, fix the fitness center equipment
I travel quite frequently and have stayed at this hotel a number of times previously. The staff is always professional, gracious and responsive. Food (both in the restaurant and through room service) is good. Rooms are a little dark but spacious and always clean. My only complaint is that on at least four occasions most of the non-treadmill cardio equipment has not functioned properly. In my visit last week, only one elliptical worked and neither bike worked. I have mentioned this while checking out previously and yet it is still a recurring issue.
November 11, 2012
Rated 3 out of 5 by JJF53 Average as always
my company has a corporate agreement with this particular property so stays here are frequent. Best thing I can say is that there are plenty of people to greet when coming in or leaving. each time I stay there is a hiccup here, whether its not getting an emailed folio or the corp rate is incorrect. always just one person working the lounge so service is slow. Nitpicking, yes a little but having stayed almost 500 nights with SPG properties it is easy to see the small differences that move the rating from average to good/excellent.
April 20, 2014
Rated 4 out of 5 by kenny44 Breakfast
The food quality at breakfast on friday august 1st 2014 was not good at all.Bad omelet, pancakes was like chips and the major D never asked us how was breakfast....and most of all the buffet breakfast was way too pricey???????.
August 4, 2014
Rated 5 out of 5 by Daiseydog I love this hotel. Everything has been perfect over our past 5 visits, but this time my heavely bed was far from heavenly
I love this hotel. Everyone is so welcoming and friendly. I won't stay anywhere else because no other hotel comes close, BUT, this time, I had a double room rather than the king and my bed was awefuI. I joke that I get a better nights sleep at The Westin, but this time, I couldn't find a comfortable spot. It was AWEFUL.. And, this time, they scrimpted on the hand lotion. I only got one bottle from the day I checked in and I love that stuff. I stay here when I visit my mother who is in an Altzheimer's Unit about a mile south of the hotel.
August 6, 2012
Rated 1 out of 5 by PinkyWalker02 I was quite disappointed in my stay
When I arrived at the hotel I was told my room was not ready and they were working on it. I came back several hours later and it still was not ready. Since I had a suite with a parlor, I decided to just take the room since it was ready. The parlor was never completed in my 3 nights stay. There was no lights in the parlor and I asked for a lamp, which never arrived. The room also had a smell that I could never get adjusted to.
July 8, 2014
Rated 5 out of 5 by TravellingJoe This Hotel Has Great Rooms
Great people give great service
August 8, 2014
Rated 5 out of 5 by Tugnuts69 Great Hotel
Love this place...I have stayed here 5 times!!!
August 8, 2014
Rated 4 out of 5 by JAH100 My Review
Overall, my stay at this hotel was good. Bartender was great...very professional, cordial, and attentive. The staff at the front desk (check in = Grace; Check Out = Lonia, and Jascinth) were all great. The check out staff even went above and beyond to help compensate for an issue with my room. The facility was beautiful and well kept!
July 23, 2014
Rated 3 out of 5 by Linny71 Business Trip
I found this hotel to be clean. My heavenly bed great. I was attending a corporate event and our meals were fresh with great choices.
I did however find the staff unattentive, with no or little warmth. No one said hello or engaged in any conversation in 3 days.
This hotel is in need of renovation.
Not the local peoples doing. I did visit the small bar and would share the same comments- food good , staff not
July 10, 2014
Rated 3 out of 5 by Traveller1234567 Positives and Negatives
The hotel lobby and rooms are nice, though the "Heavenly Bath" is no different than a standard bath except for the double shower head. The two complaints I had were that the pool area was in SERIOUS need of repair/cleaning/weeding/upgrading; it really left a horrible impression. And the other problem was with fulfilling requests. We stopped at the front desk to request towels be sent up to the room, but it never happened. After a phone call, we got the towels. Later we asked for a refrigerator to be brought to the room. We stopped at the desk at 9pm, called at 10pm, and called at 11pm. Finally, we got the refrigerator. But it's frustrating to be told something will be taken care of over and over, but it doesn't happen unless you become a pain in the neck!
May 2, 2012
Rated 5 out of 5 by gvb49 gvb
i use the this westin everytime im in fort luderdale
August 7, 2014
Rated 4 out of 5 by Plad The hotel is lovely!
I was a little disappointed when we arrived we were told a room with a king bed was not available. When the reservation was made a king was requested. WE were told that because we pre reserved via Orbitz as a package they are never guaranteed. I don't think we should be penalized for this. The next day we got a king bed, but we were inconvenience had to unpack and pack up in one day.
July 13, 2014
Rated 2 out of 5 by weddingstay Wedding Stay
We stayed here because it was the designated hotel for the wedding we were attending. Had we picked our own hotel we would have stayed elsewhere. The hotel was not up to the standards of a usual Westin Stay. Our room was right by the elevators and ice machine which were both very noisy. There was also a huge gap at the bottom of our door which allowed light in from the hall way that we had to use a towel to cover so we could sleep. Our room was not cleaned on Saturday while we were out. We had family that were there for two nights and their rooms were also never cleaned! Our bill at check out was incorrect. The amount had to be refunded and charged again at the correct amount. Good thing we double checked! On our next visit to Ft. Lauderdale we will be sure to check out other hotels.
May 7, 2014
Rated 3 out of 5 by Bsunny Excellent staff, but lacks some basic ammenities
Microwave/fridge 'available upon request, if available' means there are apparently only five on site. Really a fail as far as we are concerned.
On the other hand, the room was nice, clean. Staff was friendly and helpful. We appreciated not having to have cleaning each day. Pool and gym were clean and well maintained.
July 21, 2014