Rated 4 out of 5 by Plad The hotel is lovely!
I was a little disappointed when we arrived we were told a room with a king bed was not available. When the reservation was made a king was requested. WE were told that because we pre reserved via Orbitz as a package they are never guaranteed. I don't think we should be penalized for this. The next day we got a king bed, but we were inconvenience had to unpack and pack up in one day.
July 13, 2014
Rated 5 out of 5 by Elsie very comfortable
The reservation staff made it very easy even when I did not have my corporate information. They were able to look it up for me very quickly and took care of the reservation with no hassles. Check in was just as easy and efficient. The room was well equipped, clean and very comfortable. If you want a good night's sleep in a comfortable room with a great bed and great linens, this is the place for you. Room service was a little bit slow, but the food was better than most.
June 10, 2012
Rated 5 out of 5 by SloJo Great features and staff
Very relaxing and pleasant, professional and accommodating staff! We like Westin and stay regularly!
August 18, 2014
Rated 5 out of 5 by Mindy46 Lovely stay
I stayed here last week on business, the front desk was friendly and checked me into my room quickly. The room was clean and beautiful and although I had a view of the highway side of the building, it was very quiet. The location was perfect for me to hop on the road to get to my meeting fast and the staff was quick to assist with some business help (faxing/ mailing overnight packages) for me. Coming into the area next week and booked another stay at this location.
October 28, 2012
Rated 4 out of 5 by JAH100 My Review
Overall, my stay at this hotel was good. Bartender was great...very professional, cordial, and attentive. The staff at the front desk (check in = Grace; Check Out = Lonia, and Jascinth) were all great. The check out staff even went above and beyond to help compensate for an issue with my room. The facility was beautiful and well kept!
July 23, 2014
Rated 5 out of 5 by LoveFLA Best mattress ever.
This was our first time at time hotel. The beds are so comfortable. The restaurants were great. We loved our stay. The staff were all extremely nice and helpful. We have already reccomended this hotel to relatives.
August 9, 2014
Rated 4 out of 5 by Csegrest All good but bar
Waiting on a business colleague - grab a mixed drink at 6:00pm and they charged be $15 - crazy ... . Breakfast is always consistent here - but need to do better at the lounge/bar.
Ladies checking in were very nice.
August 8, 2014
Rated 3 out of 5 by taz53 A little disappointed in serivce room and food were excelllent
As a starwood employees I was a little disappointed. The front desk agents were wonderful experience on checking in. Then I had 2 incidents with calling down for service - and neither request was fulfilled. But what offended me most was the tone used by teh server from our breakfast. We asked that he charge each rm - when one could not be chg he stood in the lobby and was very stern and rude to my guest and then to me and seemed to be surprised.
May 5, 2014
Rated 1 out of 5 by steve92694 not to standard
This hotel is in desparate need of a overhaul, remodel and just a significant cleaning. Lobby bar stafffing is poor, one bar tender for entire lobby full of business people staying at the hotel. Sevice is slow and ordering a meal takes at least 30 minutes to get order. I was in the lobby bare three nights in row and had the same experieince each evening. The hallway carpets are stained and spotted and carper in the rooms are in need of being replaced,
March 12, 2014
Rated 4 out of 5 by kenny44 Breakfast
The food quality at breakfast on friday august 1st 2014 was not good at all.Bad omelet, pancakes was like chips and the major D never asked us how was breakfast....and most of all the buffet breakfast was way too pricey???????.
August 4, 2014
Rated 3 out of 5 by Bsunny Excellent staff, but lacks some basic ammenities
Microwave/fridge 'available upon request, if available' means there are apparently only five on site. Really a fail as far as we are concerned.
On the other hand, the room was nice, clean. Staff was friendly and helpful. We appreciated not having to have cleaning each day. Pool and gym were clean and well maintained.
July 21, 2014
Rated 1 out of 5 by Citibank Unacceptable Customer Services
As my flight would arrive very early in the morning (around 5 am), I had booked by stay starting the day before, but, when I arrived around 7 am at the hotel, I was told my room had been occupied by another person and there was no room available. Worse, they asked me to wait until 8:45 am. When I returned at 8:45 am, the new receptionist didn't know anything about my case and said the room was not available yet. I had to wait until noon.
March 19, 2014
Rated 2 out of 5 by KHC2014 Improvement Needed!
I stayed at this hotel regularly. The front reception staff especially Lynn the business travel manager were helpful and courteous. The restaurant waiting staff and the egg station chef brought me fresh baked croissant everyday. Good and commendable service. Not so much on maintenance and upkeeping of the property. Inside the shiny glass exterior wall is under-lit interior, old cabinet/furniture and faded wall paper. The equipments in the small and windowless gym were old. There was very little counter space in the always dark bathroom. On this last stay, I complained 3 times on a leaker bathtub and shower faucet and still not able to get it fixed. All the engineer had dome was to further tighten it up with a wrench. That would never work. Guess what, people need to open it! Tightening only make it difficult to pen the shower. What about replacing the cartridge/washer? Eventually I gave up and use ear plug to escape the annoying water dripping sound. I rate this property below average.
July 19, 2014
Rated 3 out of 5 by SamIAm1 Close but not quite
I love Westin. It is my hotel of choice when I travel. The facility, the rooms, the service - all good/great without being pretentious. Ok, love maybe too strong but definitely strong like.
This hotel was close but not quite what I expected from a Westin. The service was there. I was upgraded to a suite when I checked in (nice!). But, the AC didn't quite work. It said 60 on the thermostat but it wasn't anywhere close to 60. I would wake up at night feeling hot and have to throw off the covers. I called twice about it. Each time I asked for an update to be left for me, but there wasn't an update. Once I had unpacked, I wasn't going to repack and unpack for another room, so I just dealt with it.
There was a small bar area in the room, but no mini-fridge, microwave oven, dishes/glasses, etc. So, why have it? Seemed like a waste.
The Wifi, while free, was slow. Tough to watch Netflix in the room. Ugh.
Main reason I stayed there was it was a Westin and it was close to the place I had to do business.
July 19, 2014
Rated 2 out of 5 by Furbotnic Tired Princess
This is a tired property not worthy of the Westin name. A worn out princess that has seen better days. Even Scarlet O'Hara can't turn the curtains into a dress. If you literately enjoy hearing everything that goes on in the hallway and thin thread bare sheets and hard as rock past their prime towels are your thing. You are welcome to visit not to mention that you can literally hear the I-95 traffic hum in your room. Beep beep!
January 29, 2014
Rated 5 out of 5 by caminokid Staff is superb!!!
This location in Ft. Lauderdale is top notch. The staff recognized my SPG status and promptly awarded me my gift and upgraded my family and I to a suite. Self parking is free and the location to the beach is about 15 minutes. This was my second stay at this location and both have been a pleasurable experience. Kudos to the staff. i will definitely recommend to my friends and family.
June 6, 2014
Rated 5 out of 5 by BeTheBall Great value, great staff
My stay was only a one nighter (unfortunately) but use this hotel a few times per year. Always great value, the rooms are spacious, well laid out, comfortable and quiet. The room service has a bit more "life" to it than the usual fare in other hotels, with some fairly unique items... glad to see that they are trying to change things up a bit.
June 25, 2014
Rated 5 out of 5 by Tugnuts69 Great Hotel
Love this place...I have stayed here 5 times!!!
August 8, 2014
Rated 5 out of 5 by TravellingJoe This Hotel Has Great Rooms
Great people give great service
August 8, 2014
Rated 5 out of 5 by gvb49 gvb
i use the this westin everytime im in fort luderdale
August 7, 2014
Rated 4 out of 5 by SoCal58 Enjoyed First time visiting
This was my first visit to this property. The building was clean and the staff very friendly and attentive. I will be back on a weekly basis for the next 2-3 months and will stay at the Westin. It is a nice business hotel and is very convenient to the location I will be working from.
July 12, 2014
Rated 4 out of 5 by NWJ7 Good hotel for business travel
Not really located near anything "fun" in Ft Lauderdale, but is very close to my office, as well as lots of other office buildings. Overall, this hotel gets the job done, however, and the brunch buffet is a great way to start the day.
July 21, 2014
Rated 5 out of 5 by MartFH Simple Elegance
I won't mention any negatives, because the staff was SO responsive to any of the few issues I had. The last time I had vacation service this responsive and so eager to please was when I was on a cruise. Comfortable, safe, convenient to everything, our 4-day stay only consumed a half tank of gas in our rental car. Close enough for night life/city life, yet far enough out for peace and quiet.
May 5, 2014
Rated 4 out of 5 by annonymous1 The Hotel has wonderful staff
Overall our stay was comfortable and the staff was great. Rooms were nice but we were disappointed that the beds (even tho comfortable) were not queen size which would have provided more restful nights.
The elevator situation is poor with long waits which made meeting times, etc. iffy.
However, the hotel is very pretty and the pool facility with food service was great.
May 28, 2014
Rated 2 out of 5 by Mark8 Not getting what your expecting
Both online and over the phone I was told I would get a suit with a king bed and a queen sized pull out couch, and that the pull out bed would be very comfortable, but when I arrived at the hotel with four people, there was no pull out couch and we had to cram to roll away beds into a small room. Very crowded and uncomfortable. I paid for a room that fit two, and only got a room that fit four.
April 15, 2014
Rated 4 out of 5 by der1070 Strong Location
Slightly below average compared to other Westins. Check-in staff not very warm, friendly or accommodating, albeit very efficient. In my room, the Bathroom Fan and 1 of the 2 electrical outlets did NOT Work. I told the Desk person when I checked out but didn't really seem to care about my inconvenience at all. Didn't even apologize. ALSO, bathroom, although very nicely done, was way too small and cramped.
December 2, 2012
Rated 5 out of 5 by Kubka Great Business Hotel
I stayed at this hotel while I was in town on a business trip. I was pleased with the level of service and attention that I received on this stay. The room was clean and well- maintained, the hotel was updated and the staff was friendly.
On another note hotel-restaurant cuisine, in my experience, is notoriously horrible. This was not my experience at this hotel. I am craving the salmon dish right now.
October 28, 2012
Rated 4 out of 5 by Platinum1231 Location & Comfort
As a platinum SPG many times over, seen many hotels....Heavenly beds, rooms are a bit dated and need remodeling. Definitely stay here for the comfort and location. Silly issue this stay (been here before) - took over an hour and finally a call to the manager to obtain a bottle of hair conditioner for my daughter's hair...Service Express was service delay. Bartender and food - awesome on Friday night!
October 9, 2012
Rated 5 out of 5 by 3Cousins Very nice hotel
Easy parking, close to the beach, someone always available to help you if needed
August 1, 2014
Rated 3 out of 5 by Mirelyme HVAC issues
I called down three times over two days complaining about air conditioning problems. Finally late in the evening after my thrid call someone from the front desk called and advised that the engineer needed a part to fix the problem and offered to move me to another room. A part? come on you should have every part you need to fix a thermostat or not rent out the room!
May 14, 2014