Rated 4.2 out of 5 by 5 reviewers.
Rated 2 out of 5 by Jav2016 Not bad but could be way better Westin Hotels have never disappointed me. This is why I always attempt to look for a Westin Hotel wherever I am staying. The hotel's appearance is very nice and does not disappoint. Staff seems very alert and very friendly. Unfortunately the following issues came up and I think if my wife was with me during the entire stay, we would have complained but I was too tired by the time I would get to our room in the afternoon, especially having to take care of my children. First the bathtub for some odd reason when filled, you could clearly see the water was an odd green color. Only reason we found out was my wife would show up late at night from a conference and take a bath. By the time she pointed it out it was very late and we had all taking showers prior to her arriving. Secondly, I left around 10am for a day out with my kids to come back around 9pm and find the room was never cleaned. There was no door knob sign hung of the sort so I found it odd, as this has never happened before? This was a bit dissapointing but again with kids and getting them ready to go to sleep, I brushed it off as we had a few towels still available, at least. The carpets in the room were noticeable old but I was still comfortable to walk on it so I shouldn't complain. Still, very ugly carpets. So even though the hotel is very nice, the room quality that I am expecting from a Westin hotel was not present and it did leave me thinking that I would likely chose a different place when in the area. I stay often in the Orlando Westin and that place, for example, always satisfies above expectations. Thanks November 15, 2015
Rated 4 out of 5 by Hardrock04Actual Good, but not great I sometimes forget to leave my feedback on both the SPG website and again with TripAdvisor, or vise-versa. I stayed here back in January. The location was convenient to business, but the hotel is seeing a little age. I was upgraded to a larger room, the staff was very friendly. Perfect for a single night. As with most hotels, this is not what I would choice do a dinner location. The food is ok, but there are so many great places to eat in the area. October 20, 2015
Rated 5 out of 5 by Amkrantz Wonderful service We got engaged last weekend and had a very pleasant experience at the Westin! The staff was very attentive, as we ordered room service every day. Dan and Edwin were very gracious at the bar, providing us with plenty of local eatery suggestions and copious champagne. The lagoon was a lovely spot to watch the eclipse as well! Overall, it was a wonderful weekend! Thank you! September 29, 2015
Rated 5 out of 5 by TSaxon15 Excellent Property The staff and the property itself were excellent! I loved the location and the way that you felt as though you were in a secluded place yet you were right off of I-95. Many thanks to the attentive staff for making my stay relaxing and enjoyable! September 17, 2015
Rated 5 out of 5 by TheresaKelli A stay to remember! Thank you SO MUCH to the Westin team for personalizing our stay! It was my husband and I's anniversary and we booked a last minute staycation. I reached out the hotel to see if they could make any special arrangements to celebrate our special occasion...boy did they go above and beyond! Our room was upgraded and a personalized card and some treats were left in our room. We were SO HAPPY with everything and just adored our upgraded room. The Westin is our go to spot for celebrating special occasions because they never disappoint!!' Can't wait to come back and celebrate again!! Maybe next month for our birthdays! Thanks so much Westin team! We love you!!!! September 6, 2015
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