Rated 1 out of 5 by dari2346 terrible stay
I had reservations this past weekend at the hotel. I am a SPG member. I was moved into three (3) different which was standard and suite rooms. The bathrooms had mildew in them, termites were in the rooms, and thirdly the carpet was stained. I spoke with SPG customer service and he stated someone would contact me and no has done so. I am really disappointed in this program. Then he appointed me to another hotel and that was worse. The service I recieved this weekend was terrible.
May 21, 2015
Rated 2 out of 5 by Phjil The hotel has an very expensive resturant
Rooms nice and clean. The restaurant was way overpriced. A breakfast consisting of a smoothie, cup of coffee, bowl of oatmeal and a diet coke was $30, which I consider overpriced. That is why you see very few people eating there.
Also the pool needs cleaning as mold is inder the cap at the edge of the poo.
May 20, 2015
Rated 2 out of 5 by BlackCloud Tired Hotel
The stained carpet in the hallways are an accurate indicator to the maintenance of the hotel. Peeling wallpaper, dust in guest rooms and they spray the rooms heavily with a deodorizer that I was very sensitive to.
The only positive about this hotel is the parking is the gym. Seriously one of the best hotel gyms out there for a hotel of this size.
No Platinum recognition whatsoever.
May 16, 2015
Rated 3 out of 5 by TimothyK Just OK
Room is out of date for today's technology. No plugs to speak of. Really needs a good face lift
April 11, 2015
Rated 2 out of 5 by Hope41 Westin: The image is slipping
I spent two weeks in Florida, Three nights in the Punta Gorda Sheraton, two nights in the Tampa East Sheraton and three nights in Fort Lauderdale Westin. The Sheraton stays far outmatched the quality of service and amenities that the Westin provided. I found the Westin lacking the the following areas:
* The hot Tub was cold and unusable
* The ATM machine was out of order for the weekend
* The complimentary coffee in lobby was empty when I went for a cup
* The pool was closed for two hours, two day in a row for a special event
* When the pool was open, I had to make two requests for pool towels that were not in adequate supply to meet guest's needs
* While the Sheraton Hotels offered me FREE bottles of water, The Westin wanted to charge my $7 for a bottle of water I could have purchased in the gift shop for $3 and in a store of $1.
* The gift shop closed and opened without consistency.
* The motion detector for a since in the bar restroom was broken and water came out without warning ( wasting many gallons)
* The on-site restaurant had a limited menu and items were overpriced. I chose to have dinner and breakfast in other local restaurants who charged a better price and offered a more pleasant atmosphere.
On the plus-side, the best part of the stay was the helpfulness of the front desk staff. They made the stay at this Westin bearable.From now on, when I use my SPG points to stay at a quality location, I'll look at the Sheraton chain first.
April 1, 2015
Rated 2 out of 5 by Straightshootah Noisy and HVAC issues for such an expensive hotel.
This hotel was overpriced, and the HVAC issues and noise make it a not-recommend. The staff was very nice and tried to be helpful, but there was nothing they could do about the highway feet from the pool and guest rooms. Constant highway noise was not relaxing.
Our air conditioning didn't work in the first room, and it wasn't very good when we changed rooms, but we didn't want to pack up again and move, especially since we didn't know if it would be any better.
The staff tried to help, but the systems were tired, and the fact that there was a note that we could lose hot water at any time for an undesignated amount of time was annoying. (we didn't end up losing the hot water, thank goodness).
We were given one free breakfast, and then told we would get some extra points, but haven't seen those from 3 weeks ago.
March 23, 2015
Rated 1 out of 5 by Robertnothappy Misled at Check In
Check in went well but we were never told the City shut down the entire hotel's heating system due to a pipe issue. After traveling long flights starting at 4am there was no hot water until the following day. This is not only a health hazard but disgusting for those that chose to use the fitness room to find no hot shower afterwad. The hot tub tub outside was also shut down so amenities were not available. Every time I called the desk they said it would only be a couple more hours. This went on until 10pm and I booked a nearby hotel immediately for the next two days to finish my stay once I was finally told they had no idea when hot water would be available. This is clearly a management issue.
March 20, 2015
Rated 1 out of 5 by Rembrand Awful
I will never stay at this hotel again. I will be disputing the charge on my credit card. Not having hot water is not what I signed up for.
March 17, 2015