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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.8 out of 5 by 1035 reviewers.
Rated 4 out of 5 by model show staff and room service was very good December 28, 2012
Rated 5 out of 5 by Swan Great customer services above and beyond in every part of our visit. Food was delicious. We parked the car Friday and did not have to drive anywhere till we left on Wednesday. Wonderful time.. wonderful memories. Thank you!!! December 28, 2012
Rated 3 out of 5 by Great location This hotel is situated in an ideal location. Close to Disney's Boardwalk, easy access to Epcot and Hollywood studios without the crowds of the bus. Very close to Magic Kingdom and Downtown Disney. The pools are wonderful although the heater was broken on the big pool which was a huge disappointment to my kids. Knowing it is an extremely busy time of year (Christmas holiday) everything should be in full working conditiion. We were also disappointed the pool restaurants weren't opened for dinner. Our biggest issue was with the lack of cleanliness in our room. For a Westin (which we are frequent customers of), our bathroom was really unacceptable - I wrote my name in the dirt on top of our toilet (next to a previous guest's hair) and it was still there the day we left. We also had mold growing in our shower. I am pretty sure the airvent in our room had never been cleaned as it had a thick layer of dust growing on it. We didn't bother to call to complain as the first day we were there, we called down 5 times to get an extra blanket and it never came -- assumed with this that our room wouldn't get any further attention. We arrived a week before (what the hotel said) was the start of the holiday busy time so we would have expected better. We would stay there again because of location but we were definitely disappointed with the quality of cleanliness and staff responsiveness. December 27, 2012
Rated 4 out of 5 by cleaning time and wifi in our first day , when we returned to our room, our room was not cleaned, at 5 pm I mad a complaim to frontbdesk, and after that the house keeper did it During our stay the WiFi, did not worked, only the internet by wire December 27, 2012
Rated 5 out of 5 by This hotel has outstanding customer service! The service at the Disney Swan was outstanding; and Ashley at the front desk along with Melinda were totally awesome!!! Their customer services skills are par excellence. I wish them both, along with the Disney Swan Hotel personnel a very happy & prosperous New Year!!! Our children were incredibly happy and pleased with their services too! December 26, 2012
Rated 5 out of 5 by Great stay We had a great stay at the Swan hotel over Christmas 2012. We had excellent service . The room was comfortable. The pool area was great for adults and kids. The food at Splash was good for quick service, though it advertised to be open until 7pm and it was closed by 6 the night that we went there. We also had a problem with our room keys not working and had to have them re-set three times. Overall a very nice stay at the Swan and would return and recommend to others. December 26, 2012
Rated 4 out of 5 by Buisness center and parking I am a buisness owner in need of utilizing computer service.I found the use of the Buisness Center very expensive no one there to ask questions the use of these services should be free of charge. the parking on the hotel I found very expensive.The rooms are expensive enough parking should also be free December 26, 2012
Rated 2 out of 5 by Description of Hotel is Misleading Hotel is not as Described December 26, 2012
Rated 5 out of 5 by Great staff I want to commend Michelle at the front desk for her superb professionalism on Christmas Eve. She was helpful and enthusiastic and it really set the tone for our short stay. December 26, 2012
Rated 4 out of 5 by High Expectations for a Disney Property Resort The Swan hotel is a beautiful hotel centrally located on the Walt Disney World property. There is easy access to all of the theme parks. However, our room view from the third floor was literally the roof of the second floor and the construction/cleaning equipment. The walls were thin, as we constantly heard noises from the surrounding area. The noises sounded a lot like construction noises, but when I would check, I could see nothing but unused equipment lying around everywhere. At the recommendation of the hotel staff, we ordered from a local pizzeria. The pizzeria failed to bring utensils or napkins. When I called room service, they were happy to oblige - for a $3.00 fee. We were charged $14 a day for internet service, yet we were unable to successfully connect any of our devices for longer than a few minutes. And once connected, the data transfer was terribly slow. On the upside, the staff that we dealt with: from the clerk at check in to the housekeeping staff were exceptionally friendly. Their demeanor was exactly what you'd expect from a WDW cast member. Kudos to Starwood for instilling the Disney Values of Guest Services. December 25, 2012
Rated 5 out of 5 by Nice hotel The decors are pretty well selected and arranged. The hotel staffs are so friendly and have customer service especially when you're spg member. December 23, 2012
Rated 1 out of 5 by No Disney character/outdated rooms The location of this hotel has to be the only thing keeping it in business. Let's first start off with my check-in experience. When you walk in the hotel it looks really nice and smells very, very good. This is strange because its the complete opposite of the rooms (but I'll save that for later). So, I am checking in and the woman so kindly informs me that it will be $15 for parking (that's fine and seems pretty standard for Disney world) but then she says and we also will be charging you $14 for a "resort package" which basically includes the amenities you would expect free when you pay for a hotel (access to health clubs, wireless, etc). So, I was pretty mad about that but what made me more mad is most hotels let you decline those services, but not this hotel of course. I didn't even need the Internet or ability to make 60 minutes of local landline calls (oh, yes, again let's talk about outdated next). So, onto the decor, there literally was not anything in this hotel that felt Disney. The common areas are nice but then you get to your room and you feel like you are on an old cruise ship. The bathrooms need a severe update (except for the odd upgraded shower head which appeared quite out of place surrounded by purple and green ceramic tile). Overall, the location is nice, the restaurants are ridiculously overpriced (I guess to be expected near Disney), outdated rooms, and "extras" are forced down your throat. I would not recommend this hotel. And the only thing preventing me from being really mad about the whole experience is that I used points for the actual room and only had to pay out of pocket for all of the "extras". December 23, 2012
Rated 4 out of 5 by Great Location Clean, comfortable hotel. Good restaurants on site. Easy transportation to Disney parks and easy walking to Epcot, Hollywood Studios and Boardwalk. Depending on room location, Magic Kingdom & Epcot fireworks visible from many rooms. December 22, 2012
Rated 5 out of 5 by David Hoyle Awesome friendly staff !!! December 22, 2012
Rated 5 out of 5 by The helpfulness of the staff A family member became very ill and had to be transported by ambulance to a local hospital. The staff was very helpful in getting the ambulance, covered the expense of a return taxi from the hopsital for me and gave me a discount on a rental car for hospital visits. They even called the room after a couple of days to check on the well being of my family. I was extremely pleased with how everyone handled our stressful situation! December 21, 2012
Rated 5 out of 5 by Nice hotel for a WDW stay This hotel is awesome. Great if you want a hotel on WDW property with WDW transportation. Ferry goes to Epcot, Hollywood studios, boardwalk and the Yacht Club. And bus goes to all the parks, You can also walk to Boardwalk and Epcot. The Pool is the best I have seen at WDW. The hotel is very nice with great restaurants and amenities. We have been going every year for several years and have never been disappointed. December 21, 2012
Rated 4 out of 5 by Great location This location met our expectations and we would recommend it. Not crazy about the bedding and pillows but overall a positive experience. December 20, 2012
Rated 4 out of 5 by Swan for Christmas Swan was a perfect setting for a Christmas visit to Disney. Friendly people in a beautiful setting. The Swan, Disney and Christmas, how can it be any better. December 20, 2012
Rated 5 out of 5 by Truly a relaxing resort feel! Staff was wonderful, they were friendly and couldnt do enough. rooms big and clean. Restaurants unfortunately too pricey to have the convinence to eat there, but eateries nearby. December 19, 2012
Rated 5 out of 5 by Best of the Best Disney Hotel We love the Swan and Dolphin. It is our "go to" hotel whenever we are in Orlando. We wouldn't think of staying anywhere else. We are always treated like kings there. As a matter of fact we have two additional rooms reserved for Dec 27-29. Twice in one month doesn't get any better than that!! December 19, 2012
Rated 4 out of 5 by Magnified Mirror! It was great to have the magnified mirror for make up application. Also the Square shower head was a pleasant surprise! December 19, 2012
Rated 4 out of 5 by Good hotel with a great location This hotel is a bit dated but still very clean. The staff was incredible and went above and beyond to make my stay feel special. The location of this hotel is incredible as you can walk to two different parks, take the ferry if you don't feel like walking, and easily reach the boardwalk area as well. This was my second time here but I know that I will be back. December 19, 2012
Rated 5 out of 5 by great we are frequent guests and we look forward to coming each time plan on coming years longer we are treated like family!! December 19, 2012
Rated 3 out of 5 by Below par for SPG I made the reservation and I am currently a starwood Gold member. I was told I would receive an upgrade, as well as a choice of welcome gift. When we checked in, the man said there were no upgrades as the hotel was "full." This we later learned was not true. I also had to remind him about the welcome gift. Nothing stood out nor made us feel special despite the fact that I did mention to the agent who made the reservation that this was our anniversary. I have stayed there before but this time the experience was not good. December 19, 2012
Rated 5 out of 5 by Best Hotel we ever stayed at... Wonderful king bed with great pillows, clean room and wonderful food. December 19, 2012
Rated 4 out of 5 by Great Location Nice staff, clean rooms, but wish their was a starbucks there! December 19, 2012
Rated 5 out of 5 by great Thank you -- my 4th time at the Swan/Dolphin. Always clean, convenient and friendly. December 19, 2012
Rated 4 out of 5 by very convenient Overall the hotel was very nice with great access to the parks. There were alot of food and beverage options. the only issue was that the wireless internet did not work in my room and from talking to the staff, this is the norm and they know about it for a long time. However they did take off my resort charge fee because of that. December 19, 2012
Rated 3 out of 5 by dolphin food below par The dolphin buffet was disappointing. Our decision was either Shula's or the buffet since everyone didn't like steak the buffet won. Shulas would have been much better at just a slightly higher cost. December 19, 2012
Rated 1 out of 5 by Did not have a great experience rooms need to be upgraded, housecleaning needs to be consistent, the hotel elevators smelled, the hallway to the room smelled, my room smelled, I reserved a resort view and was put in a room that faced trees. I saw nothing else. The hotel should re-class that to just a standard room. I was tempted to speak to a manager about this but after such a long flight, it wouldn't have been a pleasant conversation. Also, I purposely booked a property on Disney thinking, they have a standard but this was not the case. I'm a spg member so I decided to book here because of my membership. I will avoid booking this hotel again. December 18, 2012
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